Emburse Invoice Enterprise Reviews & Product Details - Page 2

Chrome River is very user friendly on invoice entry and also when I have to research if an item was paid. Review collected by and hosted on G2.com.

Takes a little time to get reports, research individual venders. Review collected by and hosted on G2.com.

Intuitive, easy to use, a completely electronic process from start to finish. Easily configurable allows you to evoke your policy rules to help ensure Invoices are submitted correctly the first time. Error-free submission of Invoices helps companies avoid costly back and forth between submitters, approvers and or compliance officers. With electronic routing, there is no paper being sent from office to office either by inter-office mail, companies save money on printing processes (paper, copier supplies). Additional savings can be achieved when your staff no longer have to leave their office to walk paperwork from office to office to obtain wet signatures. Companies can build approval routings to fit their own business needs. Review collected by and hosted on G2.com.

Only the creator (initiator) can see an invoice in the system.

It's not intuitive to know how to track invoices in the system.

Emburse Chrome River shows us how to follow our invoices but not invoices submitted by others.

There is too much white space on the form. It could be cosmetically pleasing to lessen the white space, eliminating the need to scroll. Review collected by and hosted on G2.com.

Chrome River is worth the investment. We reduced ourinvoice processing time by 90%. What used to be a 10-minute process per invoice now takes just 1-2 minutes. Review collected by and hosted on G2.com.

As with any new system there is a learning curve but with the propert training anyone can use the systerm. It is extremely user frendly. Review collected by and hosted on G2.com.

Being able to utilize the scan extracting invoice tactic method. Review collected by and hosted on G2.com.

Not available.. so far so good to be able to like every factor for invoicing. Review collected by and hosted on G2.com.

It is all on line and no writing is required. Review collected by and hosted on G2.com.

Sometimes it is difficult to scroll to the write place. Review collected by and hosted on G2.com.

It is a relatively pain free program: processing invoices can be complex, and Chrome River makes this pretty easy. Review collected by and hosted on G2.com.

The AI component, where Chrome River "reads" the documents for the main components of the invoice, just doesn't work. I was hoping it would be helpful for processing invoices and quickly went back to more manual processing rather than using the scanning feature (where Chrome River "reads" the invoices and sets up the invoice without much user input. This has been disappointing. I think that it's also unfortunate that Chrome River doesn't "remember" much for invoices. I am often processing the same kind of invoice, or even a variation on an invoice for the same client, repeatedly - every other month for some clients. It's still pretty straightforward, but every step saved is helpful. This is a detractor as well for a pretty well functioning program. Overall I like Chrome River a lot. Review collected by and hosted on G2.com.

Emburse Chrome River Invoice has streamlined our invoice approval process by leaps and bounds compared to before the program's implementation. It saves us time, paperwork, and resources in the form of personnel hours spent processing them. Review collected by and hosted on G2.com.

From an end-user standpoint, the main thing we have encountered is regarding the return feature. When we try to return an item, the recipient is often unable to make edits with the same ease they can with the Expense module. As an admin, my biggest dislike is not having the capability or access to proxy in as other users to see all of the same things they can for Invoice, including drafts, submitted, and approvals. It makes it more challenging to assist users with problems when I can't quickly proxy in to see everything the same as them. Expense permits more accessibility for that than Invoice does. Though we still can't see approvals regardless of if they are expenses, invoices, or pre-approvals. Review collected by and hosted on G2.com.

It minimizes data entry for the AP staff due to the help of the OCR feature. Also how it is able to be routed easily to its approvers as well as the feature of being to track the status of each invoice. Review collected by and hosted on G2.com.

Sometimes the OCR doesn't work properly. Also I dont like the need for the AP staff to enter tax two times: first at the header portion and then 2nd at the line item which should reconcile to the header portion Review collected by and hosted on G2.com.

I like that it is very easy to use and gives users the ability to track invoices through the entire process. We upgraded to Mercury within the last year, and our PM Julie was a joy to work with. With Mercury, we now have single sign-on, which saves IT and AP time managing login issues, and this version seems easier to use, so we have less calls requesting help and happier customers. Review collected by and hosted on G2.com.

I wish the OCR worked a little better, and sometimes customer service takes a while to respond. Review collected by and hosted on G2.com.

Automated approval routing and completely paperless. Also love the e-invoice feature for invoices with many lines to allocate. Capture is also new for us - with this service, our vendors can e-mail their invoices to our dedicated Chrome River Capture e-mail address where the invoices are automatically uploaded and OCR'd (and reviewed by a "human") which minimizes our data entry. Review collected by and hosted on G2.com.

Service desk tends to be slow. What used to take 1 week or less now takes 2 to 3 weeks minimum. OCR still needs a lot of improvement. I am getting a bit impatient because of how long it is taking for Emburse to improve OCR. Additionally, customers are encouraged to pay for service that used to be standard with their subscription. Review collected by and hosted on G2.com.