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I like that you can make a file folder of expense reports that can be submitted together as one. That is a very useful feature and helpful so that you can come back to it as needed. Review collected by and hosted on G2.com.
Sometimes it is confusing to the user as it would be easy to accidentally submit the report without adding all time needed to be added. The submit button should be more clearly labelled. Review collected by and hosted on G2.com.
Simple to save reciepts and log expenses as I go via mobile device. I like that you can generate a report quickly, and submit for approval. Review collected by and hosted on G2.com.
The map it is not always accurate. When submitting a report for approval, it would be nice to have the ability to pull it back, even after a week of it sitting in the queue. My manager had to reject a report for me instead of me pulling it back and editing it. Review collected by and hosted on G2.com.
Applicable within multiple platforms, both mobile and PC based. Categories for routing and expensing particular items is helpful Review collected by and hosted on G2.com.
1. Many failures with CR Snap and converting PDF or images of receipts to upload. Often I don't find out the upload failed until days later.
2. Merge/online feature is terrible, especially if you have international reciepts. Need to have an easy way to turn it off/edit the entry. Review collected by and hosted on G2.com.
The seamlessness between credit card activity and receipts in to the software to create an expense report and its integration into company systems for review and approval of expense reports. Review collected by and hosted on G2.com.
At times it can be a bit clunky in not categorizing receipts properly. Another suggestion would be make the GUI interface to be more cleaner and more easy to navigate while creating, adding. deleting line items in an expense report. Review collected by and hosted on G2.com.
Used to be a great company and responsive to custoemers. Review collected by and hosted on G2.com.
Support is non existent. They clearly stopped investing in any features. I cant do something as simple as a period cutoff. I have to go in unlock a closed period then sync, then go change dates. Cant edit transaction dates. Well maybe you can but no one seems to know the product anymore. Review collected by and hosted on G2.com.
ChromeRiver Expense is very helpful in getting claims processed quickly. The visual dashboards for high spend items and users is also useful when trying to analyse expense claim information. Also, their customer support is quick and easy. Review collected by and hosted on G2.com.
There are very few downsides to the ChromeRiver Expense application. As long as the implementation is done correctly, the system will work within all the parameters that have been setup. Review collected by and hosted on G2.com.
To see my expenses promptly and be able to code them as needed Review collected by and hosted on G2.com.
The transactions do not show up automatically and one has to wait 2-3 days before they show up. It would help greatly to see even the pending transactions to show up right away. Review collected by and hosted on G2.com.
CR snap for receipts. It help keep me organized when traveling for business and there''s lots of receipts to keep up with. Review collected by and hosted on G2.com.
All of the different tabs for the same expense, like offline and credit and the other ones that are obsorb when you use credit card. It should be one and done in my opinion. Review collected by and hosted on G2.com.

If you are uploading receipts before the report is made it is super easy to complete and turn in on time Review collected by and hosted on G2.com.
Sending receipts through email does not always compute - our phsical address is 3550 on our email and there have been a few occurrences when the software reads the email as the transaction amount is $3550. I am not the only one that that has happened to Review collected by and hosted on G2.com.
Not having to create report but rather sending the request through TDX to the expense report team. Review collected by and hosted on G2.com.
I can't think of anything at the moment other than the attendee list compliance message.
The compliance notice for the list of attendees seems to imply that documentation is not provided. Is it possible to update the system to indicate that attendee lists are approved or that no further action is required if the list is attached to the TDX ticket request? Currently, when opening the report, a warning sign appears that could be interpreted as non-compliance. Unless the intention is that the green highlight signifies approval, clarification may be needed. Review collected by and hosted on G2.com.