Emburse Reviews

Love that this increases accountability and oversight of purchases and allocations. The Emburse Enterprise app is an improvement over the CR Snap app. Easy to train users on. Implementation was throrough, but took about 4 months longer than was advertised. Customer support is helpful, though don't expect same-day responses. Review collected by and hosted on G2.com.

Integration with TripLog has been disappointing. It functions, but not in the most user-friendly way.

Cost of customizations is a downside. The only option to have a feature or change made without having to pay for a customization is to propose it in a "Solution Suggestion" site which is buried a little bit in the admin/help desk page and depends on other admins to navigate to, scroll all the way through to see if they want to vote for solutions. Not a bad idea in theory, but the execution means new ideas are at the bottom of a list and not likely to be voted on. Waited over a month for a billing invoice question to be answered--and to even get that to happen I had to email other non-billing contacts I had in the company in order to get my ticket escalated. Review collected by and hosted on G2.com.

What I most value about Chrome River is its incredibly friendly and accessible platform, and it is a joy to use and navigate through. On top of that, its integration with numerous platforms is perfect, and its expense administration not only comes naturally but is incredibly efficient for both admins and its users, therefore. That harmony alone renders it an unparalleled tool in expense administration tools Review collected by and hosted on G2.com.

One area for expansion is pricing model. It can become out of budget for small companies and groups with less budgets, and therefore less accessible for them in its current form. Having a sliding fee pricing scheme can make it a less pricey and therefore a friendly platform for new and current users in general. Review collected by and hosted on G2.com.

We love the extremely dynamic and versatile abilities of the system, allowing us to easily build the UI and workflow to meet our organizational needs. This allows us to meet some unique needs of our organization, as a non-profit organization.

It is also intuitive and easy-to-use, allowing for simple end-user experience and power internal workflow. Review collected by and hosted on G2.com.

Some of the administrative functionality isn't as intuitive as you would hope, often utilizing custom naming conventions that can be confusing until you get used to the Chrome River syntax. Review collected by and hosted on G2.com.

It has a user-friendly interface. It also makes expense management easy by automating tasks like approvals, tracking bills, syncing with accounting software. It also helps users to code timesheets. Review collected by and hosted on G2.com.

It can be slow and takes time to load, and sometime,s it has syncing issues or glitches, which makes it difficult to work. Review collected by and hosted on G2.com.

Support provided by the vendor at implementation was excellent. Users were able to use the application immediately and are further supported by short and practical training tutorials. Review collected by and hosted on G2.com.

Being a Canadian company the VAT/GST tax functionality in the software was not as practical. However workarounds were implemented to ensure success with the use of the software. Review collected by and hosted on G2.com.

Prior to going with Chrome River we used an "in house" or "homegrown" version of an expense system. While it was ok for the time, it was not right for our growth. After launching Chrome River and gettting the employees to learn the easy system, it has saved Numerous hours at various levels. First with the mobile app and feature of obtaining the receipts at time of creation, it allows the busy traveling employees then to focus on their "main jobs" while delegates can prepare their reports while the employees are still traveling. Our turn around time to reimburse or reconcile our corporate cards has cut over 60%. Also, using the built in Analytics allows the Admin, leadership to have visibility as spend is happening, and tracking the lagging reports to ensure these expenses are being exported into our financial systems in a timely manner, along with giving us keen insight into our spending habits, showing trends, alowing us to make informed decisions. Many relied on getting information from the financial system, but Analytics provides detailed information, especially on those costs that have yet to export. Great Product with easy to use tools. Review collected by and hosted on G2.com.

Some of the reminder "emails" i wish we could change them EASILY to fit our language and to be easier to read for our employees. "i.e. Firm Paid" I understand the history coming from the legal market, but in our company and other universities we do not use that language. It should be customizable. Review collected by and hosted on G2.com.

It is so hard to use, I Cabot think of anything.

Sync of credit card and receipt data from phone, email and credit card feed I thought was working.... But then they dropped the credit card feed feature and failed to notify me while they kept charging me fees. I had to find out by contacting the help desk!

They claim to process invoices but there is no way to differentiate them from receipts! This system is a complete nightmare for my accounting. Review collected by and hosted on G2.com.

The credit card feed is constantly comin unconnected, rendering the service useless. They claim to process invoices but there is no way to differentiate them from receipts! This system is a complete nightmare for my accounting. Review collected by and hosted on G2.com.

Nexonia is very easy to implement. Its has so many features & seamless integration with financial system. Review collected by and hosted on G2.com.

Nexonia can be a bit overwhelming for new users. The customer support is too slow sometimes. Review collected by and hosted on G2.com.

Highly configurable UI is very helpful. The ability to reimburse in a significant number of currencies is very helpful for our international users. Several translated interfaces are available that can be set at the user level. We are using Portuguese, Spanish, and Korean. We have had fast adoption from our users. Integration with NetSuite has worked well. Easy to use interface including mobile app. Review collected by and hosted on G2.com.

Response to support tickets can be painfully slow. While they do support reimbursements in a good number of currencies there are several that they do not (e.g. Indian Rupees, Brazilian Reais) and they offer no explanation as to why some currencies are not supported nor a means of requesting ones to be added. OCR technology needs to be improved - gets about 1/4 or receipts wrong. Review collected by and hosted on G2.com.

Certify helped us achieve our efficiency and internal control improvement goals. It's user-friendly and users love how fast you can submit expenses reports on the go. We have been able to report fraudulent activity by linking our corporate cards with Certify and getting a prompt message from the system. Finance reporting has also been improved by linking Certify reports with Power BI. Implementation was also quick and clean! Review collected by and hosted on G2.com.

I would say reponse time from Customer Support could be better but it's not really a hurdle. Review collected by and hosted on G2.com.