Eltropy Reviews (51)

Reviews

Eltropy Reviews (51)

4.4
51 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise Eltropy for its secure communication and user-friendly interface, which streamline interactions across multiple channels like text, chat, and video. The platform's focus on compliance and ease of integration enhances operational efficiency, making it a valuable tool for financial institutions. However, some users note a learning curve that may challenge new users.

Pros & Cons

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ED
Ellora D.
Director of Technology
Mid-Market (51-1000 emp.)
"Great partnership and forward thinking company"
5/5
What do you like best about Eltropy?

The partnership and support from the team at Eltropy has been phenomenal. We have been with this company since their early days and watched them continue to grow and think forward to stay ahead of the competition and offer a true omnichannel experience for their partners. Every solution they offer is designed to integrate together, allowing our agent to provide service from all channels in one platform rather than juggle multiple. Review collected by and hosted on G2.com.

What do you dislike about Eltropy?

No dislikes! We truly have no complaints about Eltropy. Any questions or issues that come up have been answered and addressed quickly. Review collected by and hosted on G2.com.

LG
Ludwin G.
Analyst
Enterprise (> 1000 emp.)
"Taking collections to the next level - cost effective & mindful of the customer experience."
5/5
What do you like best about Eltropy?

What I enjoy the most is being able to reach a vast quantity of client segments through dynamic campaigns quickly. The client engagement statistics are in real-time. Based on the data, I can adjust risk strategies. Review collected by and hosted on G2.com.

What do you dislike about Eltropy?

Lexop offers multiple features. However, a company that clings to archaic back-end systems might have difficulty making full use of all features. Lexop does offer workaround solutions and ideas. These ideas do require a paradigm shift and upper management buy-in. Review collected by and hosted on G2.com.

Response from Laura Chambers of Eltropy

Hello! That's a very interesting point, and we can definitely agree on this, and we are always here to help anyone and everyone with this shift. If there is anything we can assist with regarding more efficient platform utilization, best practices, or tips and tricks, please don't hesitate to let us know. And we'll most certainly bring this up during our next touchpoint.

MS
Mehrdad S.
Mid-Market (51-1000 emp.)
"User friendly and practical reports"
5/5
What do you like best about Eltropy?

User-friendly platform, our customers are satisfied, it is astonishing that you can track your email, and Reports are practical; the companies are easy to follow. Review collected by and hosted on G2.com.

What do you dislike about Eltropy?

There is still room for improvement in terms of the contact list to make it more functional, Review collected by and hosted on G2.com.

Response from Laura Chambers of Eltropy

Thank you, Mehrdad! We are definitely going to work on this, and we'd love to get your direct feedback on what you would like to see improve.

MS
Mary S.
Mid-Market (51-1000 emp.)
"Lexop has an agile, dynamic and available team. It' s a great partnership."
5/5
What do you like best about Eltropy?

Lexop offers an easy and effective solution allowing us to reach our customers via email while providing them with a secure payment platform. Review collected by and hosted on G2.com.

What do you dislike about Eltropy?

Like any software, we sometimes experience technological issues, but the Lexop team quickly takes charge and fixes any problems. Review collected by and hosted on G2.com.

Response from Laura Chambers of Eltropy

Hello! We're so glad to hear about your great experience working with our Customer Support team. As always, please reach out if you need assistance - we're here to help. Thanks again for being a Lexop user!

SS
Sami S.
Mid-Market (51-1000 emp.)
"A seemless integration with lots of flexibility"
5/5
What do you like best about Eltropy?

The Lexop team is very quick and efficient. The setup was relatively simple. The technology is flexible enough to cover almost all of our collections requirements. Review collected by and hosted on G2.com.

What do you dislike about Eltropy?

There are no significant downsides to the technology. Suggested improvements are always taken into consideration. Review collected by and hosted on G2.com.

Response from Laura Chambers of Eltropy

Hello! We always welcome suggestions for better performance and new features, so please keep them coming. Thanks again for being a Lexop user!

SD
Simon D.
Mid-Market (51-1000 emp.)
"Excellent customer service approach"
5/5
What do you like best about Eltropy?

The support from the guys is out of this world, always available to help their customers. Review collected by and hosted on G2.com.

What do you dislike about Eltropy?

The implementation requires some technical knowledge that I don't have, I needed the help of IT people in my organization to help me. Review collected by and hosted on G2.com.

Response from Laura Chambers of Eltropy

Thank you very much for your comments, Simon! We appreciate that specific steps in the implementation process engage the IT department, and we're always working to streamline this to ensure a smooth onboarding experience.

Ose E.
OE
Ose E.
Project & Initiative Lead
Small-Business (50 or fewer emp.)
"Easy and savvy"
4.5/5
What do you like best about Eltropy?

Creating an enabling tool for our customers to self serve

Creative and supportive Team

Continuous process improvement

Creating tools to make their customers succeed.

Affordability Review collected by and hosted on G2.com.

What do you dislike about Eltropy?

Still a work in progress

Still a work in progress Review collected by and hosted on G2.com.

Response from Laura Chambers of Eltropy

Thank you for your feedback! Our team is continuously optimizing the Lexop product for better performance and adding new features. We're excited to share them with you soon!

JW
J W.
President
Small-Business (50 or fewer emp.)
"Lexop"
4/5
What do you like best about Eltropy?

Seamless integration and tracking of collection activities. Intuitive platform. Has been helping increase collections rate with SMS and Email messages to accounts. Review collected by and hosted on G2.com.

What do you dislike about Eltropy?

Haven't seen any new features recently. Initially had some issues with the SMS functionality but the team was able to efficiently solve it for us so that we could move forward. Review collected by and hosted on G2.com.

Response from Laura Chambers of Eltropy

Hello! We certainly don't want to disappoint on the evolution front. We released Sequences not too long ago, allowing you to create fully automated outreach workflows. We're working on some exciting initiatives, the result of which will appear very soon. And as always, we're here if there's anything we can help with.

TY
Tammy Y.
Mid-Market (51-1000 emp.)
"Business Review"
4/5
What do you like best about Eltropy?

The ability to easily and quickly modify and send email templates Review collected by and hosted on G2.com.

What do you dislike about Eltropy?

The complicated process to add payment links to the emails Review collected by and hosted on G2.com.

Response from Laura Chambers of Eltropy

Hello Tammy, I'm sorry you've encountered issues adding payment links. Please let us know where these complications appeared so we can address them.

MA
Mélanie A.
Directrice SAC et recouvrement
Mid-Market (51-1000 emp.)
"Lexop has helped us improving our collection process."
5/5
What do you like best about Eltropy?

How easy to use is the solution, the excellent customer service and the sequences features. Review collected by and hosted on G2.com.

What do you dislike about Eltropy?

Improved reports would be a nice addition to this already very powerful solution Review collected by and hosted on G2.com.

Response from Laura Chambers of Eltropy

Hi Melanie. We are planning to revamp this, though I, unfortunately, can't provide any timeline yet. Know that it is top of mind, and if we can help with more specific reports, please let us know.