elevio by Dixa Reviews & Product Details - Page 2

Elevio makes it simple to provide contextual support to our customers. It enables us to provide in-line support for our website. It interfaces and integrates with our ticketing software Freshdesk easily. Review collected by and hosted on G2.com.

Reporting needs a bit of work - but what they do provide is insightful. There could be a little more customization options. Contacting Elevio support is easy - and they are quick to respond. We felt like they understood our needs perfectly and it really eased the rollout experience. Review collected by and hosted on G2.com.

We use elevio for our customer help center knowledge base, virtual walkthroughs and chat support. The tool is simple, elegant and user-friendly. It's easy to implement and manipulate over time. The dashboard is straightforward. Review collected by and hosted on G2.com.

This is a premium software, and therefore the price reflects that. If you are a startup that is bootstrapping, you may want to look for another cheaper alternative and then upgrade when the business case really justifies the price tag. Otherwise, no negative comments. This software is top-notch. Review collected by and hosted on G2.com.

You can do almost anything and it integrates with most of our support stack (Intercom and Freshdesk). It is also super customizable, it holds our knowledge base, it allows customers to track the progress of tickets they've created, you can integrate and unique pages you have (and name them as you'd like) and even start a suggestion box for clients. All in one place. Lastly, the support team is great, and even the CEO has answered my support inbounds. Review collected by and hosted on G2.com.

You will need an API if you want to get certain pieces of information of the tool, but nothing to really complain about. Review collected by and hosted on G2.com.

I like the interface which is easy to understand. It does not require any learning from your side and so once you register, you can immediately start working on it. Review collected by and hosted on G2.com.

I personally did not find anything to dislike about the product, but the user interface I felt can be better. Review collected by and hosted on G2.com.

The interface is really rasy to use and only takes moments to get up and running. Review collected by and hosted on G2.com.

Limited customisation options. You can overwrite with css, but it isn't guaranteed the changes will disappear over night with an uodate to their system. Review collected by and hosted on G2.com.