Top Rated elevio by Dixa Alternatives
Ease of installation, point and click customization tools that enable support teams to create frictionless customer experiences, ticket deflection, easy to understand reporting that highlights opportunities to improve experiences Review collected by and hosted on G2.com.
There is not a lot to dislike about Elevio. The tool works pretty flawlessly, is intuitive, and a huge enabler. Review collected by and hosted on G2.com.
14 out of 15 Total Reviews for elevio by Dixa
Overall Review Sentiment for elevio by Dixa
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It's very easy to create articles and use it, and it's easy to share with your team. Review collected by and hosted on G2.com.
You can't customize how it looks very easily so you are a bit locked to their grid unless you get a programmer to help you out. Review collected by and hosted on G2.com.
We just love that 10% of our visitors can help themselves to find answers to questions that might hold them back. Great digital experience. The onboarding and the agile support was impressive. Review collected by and hosted on G2.com.
There's nothing we really dislike. But would really be happy if it would be easier to integrate the FAQ inside the existing webpage not having to open a separate tab in another window for loading the FAQ. We have a lot of languages and domains so redirecting them back to the right page is hard. Review collected by and hosted on G2.com.
We don't have a lot of developer resources so the fact that I could get the elevio Assistant added to our in-house system with the easy addition of a small snippet of code to our templates - that was gold.
The Helper function is essential to us - without coding, I can put up a pulsing red dot on our system that alerts users to changes.
Being able to embed videos - we haven't done it much, but are going to add them as they can be such a good way to illustrate 'how to' instructions. Review collected by and hosted on G2.com.
Not being able to see previous versions of articles
Not being able to collaborate on article content. We have to use Google Docs to draft new articles and to make revisions to existing ones.
I'd like a fuller emoji set - a little thing but we use them a lot! Review collected by and hosted on G2.com.
We have been using elev.io since 2015 and we have been fans ever since. We love how easy it is to write articles in multiple languages and then make it easily accessible to users in our e-learning platform. Review collected by and hosted on G2.com.
There aren't any downsides that would currently make any other supplier a better fit for us. We have an unusual setup that creates an extra challenge both for us and for elev.io (or any other software for that matter). Elevio Support is very helpful in this regard and they even hinted at research that they're doing about possible new features in this area. Review collected by and hosted on G2.com.
Elevio has a clear focus with their features around onboarding & self-help and they work together exceptionally well.
We started off just with the assistant and now started to replace more and more of our existing solutions with elev.io features - for example contact and feedback forms (elevio modules) or the hosted KB.
The implementation and setup was really fast and still there is enough room to customize everything to our products. We ran into issues a few times, but support answered very quickly and helped out. Review collected by and hosted on G2.com.
There's nothing we really dislike. Currently the hosted knowledgebase has only one layout (custom CSS / JS is possible). This layout is okay, but we're looking forward to when there are some more customization and layout options available, especially for the start page. Review collected by and hosted on G2.com.
Elevio has made it super easy to build up a knowledge base of support articles. Overtime we've seen a significant drop in customer support tickets and chats.
It's real power however lies in the flexible in-app embeddable element which can serve up the right help article at the right time. It's light weight and runs very smoothly. Review collected by and hosted on G2.com.
There is not a lot to dislike - it's getting better all the time. The team constantly listen and improve the product. Review collected by and hosted on G2.com.
It was very easy to setup Elev.io and get up and running quickly. Their support is responsive and helpful. Review collected by and hosted on G2.com.
There are a couple of features that we would like, including the ability to use language translations in the text or articles. Review collected by and hosted on G2.com.
This is a well designed tool that has just about everything you need for success. Ours easily integrated with ZenDesk Help Center and quickly started providing a path to self service for our users. Its easy to use intuitive to manage and has excellent support. Our favorite feature is ticket deflection which deflects an average of 15% of the total volume. Review collected by and hosted on G2.com.
As a smaller company they move a bit slower than larger ones but this can also be a strength in that they are more than willing to help you. Review collected by and hosted on G2.com.
Elevio makes it simple to provide contextual support to our customers. It enables us to provide in-line support for our website. It interfaces and integrates with our ticketing software Freshdesk easily. Review collected by and hosted on G2.com.
Reporting needs a bit of work - but what they do provide is insightful. There could be a little more customization options. Contacting Elevio support is easy - and they are quick to respond. We felt like they understood our needs perfectly and it really eased the rollout experience. Review collected by and hosted on G2.com.
