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Customer support via phone is great - the staff is quick to respond, and always gets back to us asap with an answer. When we come up with a need that they aren't currently providing a solution for, they take it to their team to try to figure out how they can provide a solution for us. They are also honest - when they can't do something, they tell us. That is important to me - I would rather an honest answer that I don't like over a "we can do anything" answer that isn't true! Review collected by and hosted on G2.com.
We have had a need for a few changes to reports & labels. Some of the reports that we need to provide to our board of directors are not doable, meaning that staff must do those reports manually. However, overall, the software has helped us, and saves us time, so having to do 1 or 2 reports manually isn't the end of the world! Review collected by and hosted on G2.com.
14 out of 15 Total Reviews for Eleo
Overall Review Sentiment for Eleo
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It's a very straightforward application, the interface it not fancy, it's here to collect your data and have some functionality that is needed when reporting on donors, tracking campaigns, and other standard fundraising activities. However, given the price and what we need it to do, Eleo is exactly what we need and that's why we keep on using it. Review collected by and hosted on G2.com.
Unless a person is fairly comfortable with technology, and you better be patient figuring out how the reports work, it's not the most user friendly interface. Review collected by and hosted on G2.com.
I really like the customizable dashboard and the neat and organized Graphical User Interface (GUI.) It has a comprehensive set of modules for donations, constituents, and memberships. There are a great deal of reports for every need, organized by module. Review collected by and hosted on G2.com.
One thing that has been hard for us is that the membership doesn't fully link with the constituent module, so when a membership has expired or is not being renewed, you have to go into the constituent module separately and mark that constituent as inactive. And in the reverse situation, if a constituent is marked as deceased, you have to go into the membership module and change their membership. It's frustrating for our nonprofit when a group of memberships expires, we have to go into each constituent and mark them as inactive so that they don't show as active. Review collected by and hosted on G2.com.
I love the volunteer role functionality, and how I can integrate it with a web form! This saves so much time for us! Review collected by and hosted on G2.com.
The flexibility is a little limited, we'd really like to be able to customize titles for the default fields, but unfortunately this isn't possible. Also, setting up the web form could be a bit cleaner and more intuitive, my experience with it so far is that it's very doable, but can be a little clunky, and lacks features like skip logic, which we would love to be able to use. Review collected by and hosted on G2.com.
Eleo allows for a lot of customization and provides you with the tools needed to get everything set up correctly and in a timely manner. Members of the Eleo team are quick to respond to my questions and always provide great recommendations on ways to improve my experience. Review collected by and hosted on G2.com.
I wish when using the donation web form and sending the automatic email that it would mark the donors thank you message as being sent. I have reached out to Eleo support and this is something they are working on for a future upgrade, so I don't foresee this being a problem for much longer. Review collected by and hosted on G2.com.
The functionality of Eleo is simple but effective. It has everything needed to keep more efficient and accurate records of your donors, gifts, and more. It also connects well with other platforms we use like email marketing. Customer service is also great; they are quick to respond to inquires and always helpful. It is also inexpensive making it great for small non-profits. Review collected by and hosted on G2.com.
I wish there was more design functions. For example, I would like to be able to create better designs for email, letter, and receipt templates right in the system. Review collected by and hosted on G2.com.
I've just started using ELEO in the past couple of months, and it was an invaluable tool in preparing for our #GivingTuesday and end-of-year fundraising efforts. The interface is clear and easy to use. I like that I can use different search criteria, such as searching for specific contacts, or searching by campaign. I also appreciated the merge contacts feature when I initially did some "cleaning up"of our database. Review collected by and hosted on G2.com.
So far, I haven't found any major issues with ELEO. The only small snag is that I'm not sure how to enter Canadian or International addresses, as the fields required are set up for US mailing addresses. Review collected by and hosted on G2.com.
Eleo is very simple and easy to use. Their customer service department is superb - very responsive and ready to help. Lastly, the price is fantastic for a small nonprofit. Review collected by and hosted on G2.com.
The one negative aspect at this time is that it is not mobile friendly nor is there an app. Makes it a little tricky to access information if you are not near a computer. Review collected by and hosted on G2.com.
My favorite thing about Eleo is their customer service. They are always so friendly and helpful every single time I call with a problem, and they are always very quick to find a solution or give me an answer. We only launched our non-profit a little while ago, and Eleo has been very helpful in getting not only a database for all of our donors and sponors, but also in managing monthly donor subscriptions, fundraiser events, newsletters, and more. It integrates easily with many of the other programs that we use, including MailChimp, Quickbooks, and Swipe. Review collected by and hosted on G2.com.
Eleo is a lot to take in at once. It takes a little bit to figure out where all of the options are and how to use them, but thankful Eleo has a great library of tutorials to help us figure out how to do whatever it is we need to do! Review collected by and hosted on G2.com.
I find the site comprehensive, but still easy to use. It always works and is very user-friendly. It provides just the right tools for reporting and analyzing data, and keeping track of donors. Review collected by and hosted on G2.com.
I haven't had any problems.The site works very well for me. Review collected by and hosted on G2.com.
We sent a significant among of time organizationally researching different database management systems, as our first experience with donor software. ELEO immediately stood out to use in its ease of use and superior customer support. Every time we have had a question, a member of the ELEO team has been able to answer it in a timely manner to help us get our data uploaded and learn the new system. They helped us with uploading our data and were able to customize our fields to meet our organization's needs. The process could not have been easier. We are thrilled that we selected ELEO. Review collected by and hosted on G2.com.
I have not had any complaints about ELEO. Our experience has been overwhelmingly positive. Review collected by and hosted on G2.com.
