eGain Mail Reviews & Product Details

eGain is best for companies to manage customer emails and webforms responsively and effectively, so when you respond to inbound inquiries promptly and professionally every time with instant response.

Some of the salient features which i liked are:

1. Fully web-based administration, which enables remote administration.

2. It has multichannel and as well as channel-specific analytics.

3. Best gain with eGain over user access and role authority.

4. Easy to use the widest variety of deployment options, eg. subscription-based etc.

5. Complete customer information and interaction history, as well as the automation-based service, which helped manage customers effectively. Review collected by and hosted on G2.com.

Although the application is best as per service experience but something i really wanted to be improved are:

1. Application is a little bit sluggish when experiencing heavy load.

2. UI should be easier to use or user-friendly.

3. Should have more product customization options plans. Review collected by and hosted on G2.com.

eGain Mail helps companies manage large volumes of customer emails and web forms responsively and effectively. There are pre-defined workflows to manage incoming email and web form inquiries. Review collected by and hosted on G2.com.

Too much granularity can result in too much work for businesses.

Businesses can configure fine-grained co-browsing rules to disable read or edit access for agents but it can be cumbersome. Review collected by and hosted on G2.com.

I will be honest and say this is the most efficient trusted and reliable web based email i have ever used since. This has a lot of potential and i cant wait to have more people use it Review collected by and hosted on G2.com.

As of now i wish they allow us to explore more or be given access more so we can utilize everything Review collected by and hosted on G2.com.

eGain is an excellent product and uses application multiple features if you know the background application functionality.

Create Entry points, Block the special characters. Review collected by and hosted on G2.com.

Activity and Case ID are sometimes stuck in the mailbox, and the cause is mail not delivered. eGain has to match the compatibility with all the Browsers. Review collected by and hosted on G2.com.

Workflow templates to manage incoming email Review collected by and hosted on G2.com.

As of yet, I belive all features and functionality fits our needs. Review collected by and hosted on G2.com.

The live chat software allows us to improve our overall performance; it is straightforward to get in touch with people extremely expert on this matter. Review collected by and hosted on G2.com.

In my opinion, it is straightforward once you are used to it, but at the beginning, for me, it was everything less easy.

It takes some time to understand how everything works; perhaps a more extensive video tutorial can solve this out Review collected by and hosted on G2.com.

It has allowed me to somewhat lighten the communications of my clients with my company, since it has been helping me to take a much more real handling of the emails I receive from my clients, which has allowed me to redirect them to the department corresponding, in such a way that they can be answered easily, quickly and effectively. Its ease of use is something quite remarkable too, since its interface has a fairly simple design that allows me to navigate the entire system without any type of inconvenience or major setback, its customer service is quite attentive when answering questions and concerns, and they have rarely lasted more than a day to respond to any request from me Review collected by and hosted on G2.com.

It does not have a notification manager, so I must be constantly entering the system to see the news, since otherwise I cannot find out. Review collected by and hosted on G2.com.

The inbox is well structured, mails are automatically sorted and appointments are filtered out and transferred to the integrated calendar. The installation and integration of our mail addresses was done quickly. Review collected by and hosted on G2.com.

Unfortunately the maximum attachment size is limited, so we have to use external file sharing providers. Review collected by and hosted on G2.com.

Given the rapid pace of today, I quite like the fact that this company or site is offering to relate and manage customer mails on behalf of the owner or staff.

I'm sure there are many features additional to this but I also know for certain that many will make use of such sites, myself included.

I cannot tell you how many times staff have sent out incorrect mails which have costed me at the end of the day. Now there is no cover for this sort of in-correction and this site merely allows for that stress to be removed entirely. Review collected by and hosted on G2.com.

I see that it's base is still new so to speak and as far as I can see has no official landing page or website.

Well perhaps there is a main webpage, but sadly on my side nothing comes up.

So this in itself makes me a bit nervous. Review collected by and hosted on G2.com.

Predefined workflows to manage incoming email and webform enquiries. Contains service level agreement (SLA) triggers to automate email routing and monitoring.Intelligent parsing of the content of all inbound email queries. Ability to send auto-responses and recommend responses to agents.Tracking of all customer queries. Review collected by and hosted on G2.com.

live chat option is missing. it would be a better option to have Review collected by and hosted on G2.com.