Top 10 eGain Knowledge+AI Alternatives & Competitors

Top 10 Alternatives to eGain Knowledge+AI Recently Reviewed By G2 Community

#1

Document360
By Kovai Limited
(437)4.7 out of 5
Document360 helps your team create, collaborate, and publish a self-service knowledge base for your software with ease
Categories in common with eGain Knowledge+AI:
• Contact Center Knowledge Base
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#2

Bloomfire
By Bloomfire
(451)4.6 out of 5
Bloomfire is a searchable and secure hub for your company knowledge. Bloomfire helps teams find knowledge fast so everyone has information when and where they need it.
Categories in common with eGain Knowledge+AI:
• Contact Center Knowledge Base
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#3

Guru
By Guru
(2,112)4.7 out of 5
Guru is the wiki, intranet, and knowledge base in one that brings your teams together by centralizing essential information. Powered by AI, it gets smarter the more you use it. Experience streamlined information sharing and effortless implementation with Guru.
Categories in common with eGain Knowledge+AI:
• Contact Center Knowledge Base
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#4

Talkdesk
By Talkdesk
(2,409)4.4 out of 5
Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience.
Categories in common with eGain Knowledge+AI:
• Contact Center Knowledge Base
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#5

Zoho Desk
By Zoho
(6,204)4.4 out of 5
Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.
Categories in common with eGain Knowledge+AI:
• Contact Center Knowledge Base
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#6

Zendesk Support Suite
By Zendesk
(6,149)4.3 out of 5
Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.
Categories in common with eGain Knowledge+AI:
• Contact Center Knowledge Base
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#7

Salesforce Service Cloud
By Salesforce
(5,607)4.4 out of 5
Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.
Categories in common with eGain Knowledge+AI:
• Contact Center Knowledge Base
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#8

NICE CXone Mpower
By NICE
(1,635)4.3 out of 5
NICE CXone Mpower automates end-to-end customer service—enabling organizations to boost satisfaction and efficiency while reducing costs at unprecedented scale. Move beyond traditional inbound customer service and into proactive AI-powered customer experiences. As the ultimate AI hyper-platform, CXone Mpower seamlessly orchestrates workflows, agents, and knowledge across every CX touchpoint. Connect front- and back-office workflows. Optimize enterprise-wide knowledge. Increase productivity with AI agents and augmented human agents. Unlike traditional CCaaS and inflexible point-solutions, CXone Mpower provides the most comprehensive applications portfolio, an open framework for integration, and Enlighten—CX-specific AI trained on the industry’s largest labeled and validated CX dataset — for organizations to design, build and operate every element of customer service.
Categories in common with eGain Knowledge+AI:
• Contact Center Knowledge Base
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#9

Ozonetel CloudAgent
By Ozonetel
(580)4.6 out of 5
Ozonetel CloudAgent is designed to enable users to deliver the service their customers demand.
Categories in common with eGain Knowledge+AI:
• Contact Center Knowledge Base
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#10

Sprinklr Service
By Sprinklr
(497)4.3 out of 5
Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights – eliminating the need for any other point solution.
Categories in common with eGain Knowledge+AI:
• Contact Center Knowledge Base
Try for free
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