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eGain Call Track Reviews & Product Details

Jeremiah W.
JW
Professional Freelancer
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about eGain Call Track?

Accuracy and real time providing data. Very user friendly and smooth processing of request for datas Review collected by and hosted on G2.com.

What do you dislike about eGain Call Track?

Only the accessibility part but it's understandable Review collected by and hosted on G2.com.

Recommendations to others considering eGain Call Track:

More tabs to adjust range for data needed Review collected by and hosted on G2.com.

What problems is eGain Call Track solving and how is that benefiting you?

Getting the number of calls in a certain interval we indicate during request. It helps us make data base reports accurately and timely Review collected by and hosted on G2.com.

eGain Call Track Overview

What is eGain Call Track?

eGain CallTrack™ is a dynamic case management and call tracking solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels.

eGain Call Track Details
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Product Description

eGain CallTrack™ is a dynamic case management and call tracking solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels.


Seller Details
Seller
eGain
Year Founded
1997
HQ Location
Sunnyvale, CA
Twitter
@eGain
2,540 Twitter followers
LinkedIn® Page
www.linkedin.com
851 employees on LinkedIn®
Ownership
NasdaqCM:EGAN
Phone
+1 408-636-4500
Total Revenue (USD mm)
$69

SS
Overview Provided by:

Recent eGain Call Track Reviews

Hazel P.
HP
Hazel P.Mid-Market (51-1000 emp.)
5.0 out of 5
"Versatile software ever"
It has everything needed to track call and make reports efficiently and accurate
Jeremiah W.
JW
Jeremiah W.Mid-Market (51-1000 emp.)
4.5 out of 5
"Best of WFM TOOL"
Accuracy and real time providing data. Very user friendly and smooth processing of request for datas
sunil k.
SK
sunil k.Enterprise (> 1000 emp.)
4.0 out of 5
"eGain call track for improving interactions with the customers in a Omni channel way"
Its ability to seamlessly roster support reps and juggle between the chat and the call
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2 out of 3 Total Reviews for eGain Call Track

4.5 out of 5
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G2 reviews are authentic and verified.
Hazel P.
HP
Freelance Product Designer
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about eGain Call Track?

It has everything needed to track call and make reports efficiently and accurate Review collected by and hosted on G2.com.

What do you dislike about eGain Call Track?

Restricted access to some part of the tool Review collected by and hosted on G2.com.

What problems is eGain Call Track solving and how is that benefiting you?

It helps me to track calls and categorized calls and make more reliable reports Review collected by and hosted on G2.com.

sunil k.
SK
Full Stack Developer
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about eGain Call Track?

Its ability to seamlessly roster support reps and juggle between the chat and the call Review collected by and hosted on G2.com.

What do you dislike about eGain Call Track?

Some times the chatbot would take longer to give the suggestions Review collected by and hosted on G2.com.

What problems is eGain Call Track solving and how is that benefiting you?

We were adding a chat solution on our website and we wanted to use Call Track's bot suggestions and in house lead creation model. Review collected by and hosted on G2.com.

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