eGain Analytics Reviews & Product Details

eGain Analytics helps businesses to effortlessly measure, analyze, and optimize their contact center operations and service, knowledge management, web customer experience, and customer journeys, resulting in improved efficiency and productivity, enhanced customer satisfaction, increased sales, and reduced contact volumes. Review collected by and hosted on G2.com.

We have to consider a learning curve associated with mastering the platform, implementation complexities when integrating with existing systems, dependencies on IT resources for certain tasks, and the need for robust privacy and security measures. Review collected by and hosted on G2.com.

One of the key benefits of eGain Analytics is that it integrates with eGain's broader customer engagement platform, which includes features such as chatbots, virtual assistants, and email management tools. This integration means that users can gain insights into their customer interactions across multiple channels and touchpoints, providing a more holistic view of the customer journey. Review collected by and hosted on G2.com.

I am using this tool from last 2 years nothing found Review collected by and hosted on G2.com.

It is user-friendly and helpful in customer and email engagement. And It helps to grow business and good customer support to resolve queries and respond quickly. Review collected by and hosted on G2.com.

There should be a notification feature for important messages or high-priority messages so we can take action on these messages as soon as possible. Review collected by and hosted on G2.com.

eGain is a very reliable and convenient tool for measuring the various aspects of the customer journeys, analyzing them, visualizing the metrics, and eventually take a good decision in favor of the customers. Review collected by and hosted on G2.com.

I particularly see a lot of scope for improvement in the kinds of charts, graphs, and other visualizations that can be made using the tool. The latencies in performing the tasks needs to be improved. Review collected by and hosted on G2.com.

Again analytics provide one of the most comprehensive data analytics services. It has more insights about consumer information when compared to another. These insights have been very useful for scaling my buisness. Review collected by and hosted on G2.com.

The only problem with this is that, it UI is bit bulky and complicated but once you get hold of it, you have more better control on your consumer data. UI improvement shall make this product more better. Review collected by and hosted on G2.com.

i liked the liver report and conversion rate capturing are genuine... no false data, customized metrics to make report for indetailed report. so this is the good tool Review collected by and hosted on G2.com.

nothing to dislike this... only one is navigation is not user friendly.... need littel experience to use this tool... some time we get wrong data bcz of cookies capturing missing Review collected by and hosted on G2.com.

E gain analytics is the best tool for getting valuable information about customer insights. It gives more agility for my buisness and helps in acting upon feedbacks. Review collected by and hosted on G2.com.

The only problem is that it does not not have seamless integration with other service providers and this hampers my workflow. Otherwise everything is good about this application. Review collected by and hosted on G2.com.

everything you need is available, chat, mail, voice, social and virtual assistant, almost everything Review collected by and hosted on G2.com.

It could have been much better if there was a direct and easy way to start using the application instead of sending a contact us form Review collected by and hosted on G2.com.

eGain Analytics makes it easy to measure, analyze and refine your contact center operations, knowledge and web customer experience. You can create reports, charts and dashboards. Effective busines management Review collected by and hosted on G2.com.

hard to learn the programme at the beginning Review collected by and hosted on G2.com.