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eDesk
By xSellco Software
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3.9 out of 5 stars
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eDesk Reviews & Product Details - Page 2

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eDesk Overview

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What is eDesk?

eDesk is purpose-built for eCommerce sellers, offering AI-driven customer support that scales effortlessly as your brand grows. Unlike competitors, eDesk combines 24/7 self-service capabilities with a Smart Inbox that centralizes all conversations into a single platform, ensuring a seamless support experience. Our AI Assist tools help agents generate instant, contextual responses, reducing resolution times and enhancing productivity. Unique features like direct Shopify order adjustments and advanced reporting provide unmatched efficiency and actionable insights, enabling brands to optimize support processes. With minimal setup, powerful automations, and a focus on eCommerce excellence, eDesk is the ideal solution for brands looking to scale support, grow their customer base, and build long-term loyalty. Ready to transform your customer service? Visit our website today to start your free 14-day trial or book a demo today.

eDesk Details
Product Website
Discussions
Languages Supported
Arabic, Danish, German, English, French, Hebrew, Hindi, Italian, Dutch, Norwegian, Polish, Portuguese, Romanian, Spanish, Swedish, Chinese (Simplified)
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Product Description

eDesk centralizes your support into one manageable location. Native integrations and smart features ensure that customer, product, order and shipping details are matched with incoming communications. Dynamic dashboards give you instant visibility on any aspect of your performance.

Seller Details
Seller
xSellco Software
Company Website
HQ Location
Dublin, Dublin
Twitter
@XSellco
251 Twitter followers
LinkedIn® Page
www.linkedin.com
87 employees on LinkedIn®
Description

We help online brands deliver extraordinary customer service, with our All-In-One Helpdesk, built for eCommerce growth.

EA
Overview Provided by:
eDesk Admin

Recent eDesk Reviews

Bryan V.
BV
Bryan V.Small-Business (50 or fewer emp.)
5.0 out of 5
"EDesk is Excellent…"
EDesk is Excellent for many reasons, but my favorite reason is that it saves me so much time with customer service. The Template Feature is outstan...
Read more
Priyanka N.
PN
Priyanka N.Mid-Market (51-1000 emp.)
5.0 out of 5
"Amazing tool to ease your customer support"
We have linked multiple sites so that all the customer reviews we can see and manage easily
Read more
Ankit V.
AV
Ankit V.Small-Business (50 or fewer emp.)
4.5 out of 5
"eDesk is best for email solutions for market places."
Marketplaces integration such as eBay Amazon and Walmart. Order details for a particular Customer related to tire size and model for which the cus...
Read more

eDesk Pricing

Essential
$39.00
Per Month
Growth
$89.00
Per Month
Professional
$119.00
Per Month
Enterprise
Contact Us
See all 4 eDesk pricing levels
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eDesk Media

eDesk Demo - eDesk's Smart Inbox
Easily meet SLAs and deliver extraordinary customer support for all your channels from within one intuitive dashboard, built for team collaboration.
eDesk Demo - eDesk's Automations
Reduce response times, increase efficiency and productivity, and eliminate repetitive tasks with our built-in automations.
eDesk Demo - eDesk's Live Chat
Use Live Chat and it’s additional features, such as chat prompts and self-service links, to boost your business and build better relationships.
eDesk Demo - eDesk's Customer View
Support the customer, not just the ticket. eDesk shows a full support and order history for every client, enabling smarter decisions and better relationships.
eDesk Demo - eDesk's Business Insights
Powerful built-in reports help you analyze, understand and share key metrics about your support team, your customers, products and sales.
eDesk Demo - eDesk's Ticket View
eDesk's powerful Ticket View allows you to consult all your order and customer information directly on your tickets, at one glance.
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Have you used eDesk before?
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18 eDesk Reviews

3.9 out of 5
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18 eDesk Reviews
3.9 out of 5
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18 eDesk Reviews
3.9 out of 5
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eDesk Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for eDeskQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Priyanka N.
PN
Ecommerce Account Manager
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about eDesk?

We have linked multiple sites so that all the customer reviews we can see and manage easily Review collected by and hosted on G2.com.

What do you dislike about eDesk?

Nothing, the tool automates the customer reply too Review collected by and hosted on G2.com.

What problems is eDesk solving and how is that benefiting you?

Saviour for customer service, can manage all the customer queries and reviews Review collected by and hosted on G2.com.

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Helpful?
Share
Admin Approval Link
DD
Trainer
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about eDesk?

Quick and easy. Great customer support. Review collected by and hosted on G2.com.

What do you dislike about eDesk?

I have not had an issue with the product. Review collected by and hosted on G2.com.

What problems is eDesk solving and how is that benefiting you?

Carlos corrected 2 agents who were not able to access Edesk for our business. Review collected by and hosted on G2.com.

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Helpful?
Share
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Verified User in Retail
UR
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about eDesk?

the interface is really very easy to get used to Review collected by and hosted on G2.com.

What do you dislike about eDesk?

merging with similar profiles on edesk is not available Review collected by and hosted on G2.com.

What problems is eDesk solving and how is that benefiting you?

customer support, past detailed interaction and records Review collected by and hosted on G2.com.

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Helpful?
Share
Admin Approval Link
Verified User in Automotive
UA
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about eDesk?

Transparency was nice. having the tickets lined up was perfect Review collected by and hosted on G2.com.

What do you dislike about eDesk?

Automation was nonexistent in the way we were using it. If we could add macros thatd, be great Review collected by and hosted on G2.com.

What problems is eDesk solving and how is that benefiting you?

Most of all the benefits is the live chat function. Being able to see if they are typing and what not is great. Review collected by and hosted on G2.com.

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Helpful?
Share
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CV
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about eDesk?

All communications with customers can be centralized in one location which makes for easy organization. Review collected by and hosted on G2.com.

What do you dislike about eDesk?

You have to either switch to their live chat (with limited features) or use your own separately. You are not able to integrate your current live chat within this software. Review collected by and hosted on G2.com.

Recommendations to others considering eDesk:

Take advantage of the free trial and a demo for best understanding of the product. Review collected by and hosted on G2.com.

What problems is eDesk solving and how is that benefiting you?

Customer communication effectiveness and management. Review collected by and hosted on G2.com.

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Helpful?
Share
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MC
eCommerce Manager
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about eDesk?

This is the only SaaS that I've come across that actually interfaces, directly with the marketplaces. Review collected by and hosted on G2.com.

What do you dislike about eDesk?

There are a few bugs that hey don't seem to either want to work out or they just haven't bothered. They are more bothersome things, than broken, but they are annoying.

Also, it is hard, sometimes, to figure out what's actually needing to be done, because it will often change the ticket to the wrong status or not let you change to the one that you want. Review collected by and hosted on G2.com.

What problems is eDesk solving and how is that benefiting you?

By keeping all of the tickets in one place and interfacing with the marketplaces, we're able to send and receive messages in one place, as well as keep the team informed and up to date. Review collected by and hosted on G2.com.

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Helpful?
Share
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ET
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about eDesk?

xSellco is amazing! What I love best is the ability to translate a message on the platform, it makes life so much easier. I also admire the 24 hour timed messages; it's a great way to be effective with responses. Review collected by and hosted on G2.com.

What do you dislike about eDesk?

Although I admire xSellco and it's amazing capabilities, I dislike the fact we cannot delete channels by ourselves. Review collected by and hosted on G2.com.

Recommendations to others considering eDesk:

xSellco is an amazing way to manage an e-commerce company, it obtains a number of features that are beneficial, such as a language translation feature, the ability to integrate more than one platform. It's great for small and growing businesses. Review collected by and hosted on G2.com.

What problems is eDesk solving and how is that benefiting you?

Like stated above, as a business we have resolved issues of late replies using the xSellco platform.

We have also resolved of having to use multiple platforms to contact customers, by using the integrated services included on the platform. Review collected by and hosted on G2.com.

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Response from Holly McQuillan of eDesk
Editedit

Hi Ese.

Thanks for your review. We are delighted to hear you are enjoying all the benefits of using xSellco software! Once a channel is deleted all the associated data is lost. For this reason, having to request channel deletions is imperative to avoid accidental deletions.

Hope this helps!

The xSellco team

Helpful?
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Admin Approval Link
Verified User in Retail
AR
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about eDesk?

Having used 2 other help desks software before I cannot believe how we functioned without the features we now have in Xsellco and which are essential in an eCommerce business:

-straight forward and easy to navigate

-allows the admin to create and shape the tools to best fit the requirements of the company

-extra features for managing the templates and auto replies

-creating rules,folders and tags that allows the agents to reduce time spent on filtering/assigning /escalating tickets

-channels integration and having access to the order details right on the ticket

-chat availability with the support team Review collected by and hosted on G2.com.

What do you dislike about eDesk?

The team dashboard appearance and functionality can be improved,not all information can be downloaded/exported if needed. Review collected by and hosted on G2.com.

Recommendations to others considering eDesk:

I will definitely recomment Xsellco to any business that needs to manage a large incoming of messages from different platforms,having used Zendesk and Freshdesk before,I would never go back to any of them. Review collected by and hosted on G2.com.

What problems is eDesk solving and how is that benefiting you?

-faster resolution to the customers through the multiple channels integration and the order details visibility

-dealing with negative feedbacks straight in Xsellco

-complex Dashboard with reports and results

-Repricer Review collected by and hosted on G2.com.

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Response from Holly McQuillan of eDesk
Editedit

Hi there,

Thanks for your review. It's great to see that you are making the most of some of the e-commerce specific features of xSellco software! We've taken your feedback on board and we’re working with the Product Development team to improve our software and your user experience in this way.

The xSellco team

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