Top 10 Eclipse AI Alternatives & Competitors

Top 10 Alternatives to Eclipse AI Recently Reviewed By G2 Community

#1

Qualtrics Customer Experience
By Qualtrics
(548)4.4 out of 5
With Qualtrics, hear and understand every customer, at every meaningful moment, and take actions that deliver breakthrough experiences. Easily uncover areas of opportunity, automate actions, and drive critical organizational outcomes with an extremely powerful, agile Experience Management Platform.
Categories in common with Eclipse AI:
• Proactive Customer Retention
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Reviewers say compared to Eclipse AI, Qualtrics Customer Experience is:
Better at meeting requirements
More usable
See all Qualtrics Customer Experience reviews
#2

Qualtrics CX for Contact Centers
By Qualtrics
(187)4.1 out of 5
Qualtrics Contact Center XM enables organizations to understand customers like never before with the power of direct feedback and conversational analytics — all on one platform
Categories in common with Eclipse AI:
• Proactive Customer Retention
See all Qualtrics CX for Contact Centers reviews
#3

Staircase AI by Gainsight
By Gainsight Inc.
(52)4.8 out of 5
Staircase AI is pioneering Customer Relationship Intelligence. Our platform leverages AI to analyze millions of customer interactions and turn them into actionable human insights that are impossible to spot with the naked eye. Companies depend on Staircase AI to cut through the noise and improve their NRR. Staircase AI reveals deep human signals and uncovers customers' health, sentiment, journey events, risks, and opportunities.
Categories in common with Eclipse AI:
• Proactive Customer Retention
Reviewers say compared to Eclipse AI, Staircase AI by Gainsight is:
More usable
Easier to set up
Better at meeting requirements
See all Staircase AI by Gainsight reviews
#4

Hook
By Hook
(38)4.7 out of 5
Hook's platform uses machine learning to accurately predict revenue growth in your customer base. We identify the accounts most likely to grow or churn and suggest the next-best actions for your team to take to drive revenue.
Categories in common with Eclipse AI:
• Proactive Customer Retention
Reviewers say compared to Eclipse AI, Hook is:
More usable
Easier to admin
Easier to do business with
See all Hook reviews
#5

involve.ai
By involve.ai
(40)4.8 out of 5
involve.ai organizes all customer data and interactions in a single dashboard so you can quickly predict customer health, stop customers from leaving, and expand them to increase revenue.
Categories in common with Eclipse AI:
• Proactive Customer Retention
Reviewers say compared to Eclipse AI, involve.ai is:
More usable
Better at meeting requirements
Easier to admin
See all involve.ai reviews
#6

Churn360
By Kovai Limited
(40)4.8 out of 5
Churn360 is a data-driven AI customer success platform that helps SaaS businesses reduce churn and increase the lifetime value of Customers. Churn360 combines customer’s data that is spread across multiple SaaS products like CRM, Helpdesk, Billing software, etc. All these data are consolidated into a single dashboard that is easy to use and convenient for your customer success managers to get a 360-degree view of the customer. Churn360 also provides features like playbook automation, customer onboarding, customer journey mapping and tracking, surveys to effectively assist the customers in various circumstance leading to reduced customer churn and thus increase retention.
Categories in common with Eclipse AI:
• Proactive Customer Retention
Reviewers say compared to Eclipse AI, Churn360 is:
More usable
Better at meeting requirements
Easier to do business with
See all Churn360 reviews
#7

SupportLogic
By SupportLogic
(24)4.6 out of 5
SupportLogic is a provider of AI (Artificial Intelligence) technology for Support Teams. Leveraging Natural Language Processing (NLP) and Machine Learning (ML) SupportLogic integrates with your CRM of choice to highlight your most pressing customer cases. Our customers see thousands of complex software cases logged through their support portal and SupportLogic allows them to practice a last-in-first out approach by comprehending what's in the ticket and placing the most critical issues in front of the right engineers. With SupportLogic organizations have been able to reduce their monthly escalations by 20% or more while increasing agent productivity by aligning cases with the right expertise.
Categories in common with Eclipse AI:
• Proactive Customer Retention
Reviewers say compared to Eclipse AI, SupportLogic is:
More usable
Easier to set up
Easier to do business with
See all SupportLogic reviews
#8

Ascendo AI
By Ascendo.AI
(21)5.0 out of 5
Ascendo AI's mission is to save and impact lives and experiences together with customer support agents. Ascendo is a complete support Thought engine that helps agents solve issues, detects anomaly, provides knowledge intelligence, manages backlog, makes spares planning smart and delights self service.
Categories in common with Eclipse AI:
• Proactive Customer Retention
See all Ascendo AI reviews
#9

Solitics
By Solitics
(23)4.6 out of 5
Solitics enables B2C brands to harness the power of ALL their data across all their data sources and create a personalized customer journey.
Categories in common with Eclipse AI:
• Proactive Customer Retention
Get a quote
Reviewers say compared to Eclipse AI, Solitics is:
Better at meeting requirements
Easier to do business with
See all Solitics reviews
#10

Frame AI
By Frame
(22)4.5 out of 5
Frame AI enables enterprises to turn dormant unstructured data into a competitive advantage, by continuously surfacing opportunities to increase customer value and decrease operational costs.
Categories in common with Eclipse AI:
• Proactive Customer Retention
Reviewers say compared to Eclipse AI, Frame AI is:
Easier to do business with
Better at support
Better at meeting requirements
See all Frame AI reviews