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3.9 out of 5
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EasyVista Service Manager
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88 EasyVista Service Manager Reviews
3.8 out of 5
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Overall Review Sentiment for EasyVista Service Manager
Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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EW
Verified User in Warehousing
Enterprise(> 1000 emp.)
What do you like best about EasyVista Service Manager?
EasyVista has replaced our previous ITSM product and this is a significant improvement. We are very happy with Incidents and Service Requests. We also really like the RoamingIT and have just released a new EasyVista Portal using the industry term of MyIT and also included was Tawk.To, Self-help and KCS. Customers are loving it! Review collected by and hosted on G2.com.
What do you dislike about EasyVista Service Manager?
I would love for them to invest more in their REST Services. We have many integrations and have had some struggles due to their maturity with REST. Review collected by and hosted on G2.com.
JO
Jose Antonio O.
IT Network Specialist II
Information Technology and Services
Mid-Market(51-1000 emp.)
What do you like best about EasyVista Service Manager?
Notifications are the only thing working
Mandatory questionnaires
Branding option to reflect organization's logo
Automatic ticket generator from email
Quick call option
Good automatic routing
Easy to create tech groups to route tickets Review collected by and hosted on G2.com.
What do you dislike about EasyVista Service Manager?
Not easy to search through tickets for research
Not easy to create visual reports
Too many windows, and clicks required to submit a ticket
Tickets often become corrupted and do not close
Full ticket information is not available on a single window. Would be good to have all the information in a single column, rather that multiple columns that end up with hidden characters in the text box.
Takes too many clicks to transfer a ticket to a different group.
It would be good to be able to edit the ticket information, specially for request fulfillment tickets
The ticket should not change to a different number if it is re categorized from incident to request.
Review collected by and hosted on G2.com.
JK
Jennifer K.
Customer Service Representative
Enterprise(> 1000 emp.)
What do you like best about EasyVista Service Manager?
If you are not sure exactly what to search for, you can start typing and it brings up different options for what it thinks you might need. If you aren’t sure, you can ask a general question and they will answer before sending out someone and charging the store money that isn’t necessary. Review collected by and hosted on G2.com.
What do you dislike about EasyVista Service Manager?
Some tabs have too many options and someone might not be sure what to choose. You don’t want to choose the wrong one if you need a direct answer within a time frame. Review collected by and hosted on G2.com.
BR
Brandon R.
Services management
Civil Engineering
Enterprise(> 1000 emp.)
What do you like best about EasyVista Service Manager?
The ability to build customized databases and workflows enable my administration to meet the needs of my customer. Review collected by and hosted on G2.com.
What do you dislike about EasyVista Service Manager?
The process can be a bit inflexible. Wizards have fields pages that cannot be skipped, hidden, or added to. Finding the right combination of fields required to have a new entry to a database visible (such as asset, or ticket) can be tricky. Review collected by and hosted on G2.com.
AH
Verified User in Higher Education
Enterprise(> 1000 emp.)
What do you like best about EasyVista Service Manager?
This tool allows for end users to submit service requests through a portal designed by the easy vista admins. Review collected by and hosted on G2.com.
What do you dislike about EasyVista Service Manager?
Not intuitive and leaves the people responding/working on the service orders confused and wanting a better product. Managing a teams request list is horrible. If you lose the service number and have hundreds of requests well good luck finding it. The search options are no good! Review collected by and hosted on G2.com.
UH
Verified User in Hospital & Health Care
Enterprise(> 1000 emp.)
What do you like best about EasyVista Service Manager?
The best part about ESM is the ability to set up and save customized searches to keep track of each ticket type. You can have incidents, service requests and changes separated for easy viewing in one click on the side bar. Review collected by and hosted on G2.com.
What do you dislike about EasyVista Service Manager?
ESM is not very intuitive and takes training to be able to use. Review collected by and hosted on G2.com.
UA
Verified User in Accounting
Enterprise(> 1000 emp.)
What do you like best about EasyVista Service Manager?
It's web based. That's about the only thing I like Review collected by and hosted on G2.com.
What do you dislike about EasyVista Service Manager?
Most of it. It is not intuitive at all. Takes way to long to use and run accurate reports. Review collected by and hosted on G2.com.
CH
Verified User in Higher Education
Enterprise(> 1000 emp.)
What do you like best about EasyVista Service Manager?
The product looks nice for end users and is updated. Review collected by and hosted on G2.com.
What do you dislike about EasyVista Service Manager?
The product is not very user friendly. We assigning tickets to some one else it ask you the same question multiple times. Review collected by and hosted on G2.com.
IH
Verified User in Hospital & Health Care
Enterprise(> 1000 emp.)
AH
Verified User in Higher Education
Enterprise(> 1000 emp.)
What do you like best about EasyVista Service Manager?
Easy for front end customers to use. Has a separate admin interface. Review collected by and hosted on G2.com.
What do you dislike about EasyVista Service Manager?
Hard to learn and use the administrator interface Review collected by and hosted on G2.com.
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