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eAgent Reviews & Product Details

Verified User in Executive Office
IE
Enterprise(> 1000 emp.)
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Review source: G2 invite
Incentivized Review
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about eAgent?

It's like having a personal agent at my fingertips. I've used eAgent Solutions a dozen times this week. And I have found my agent for life. Keep up the great work!!! Review collected by and hosted on G2.com.

What do you dislike about eAgent?

There is only one downside I believe maybe two if you count the fact that this should have been released sooner. But seriously I can only think of one dislike maybe adding some more color. That's it. Review collected by and hosted on G2.com.

What problems is eAgent solving and how is that benefiting you?

I have an agent with me at all times! Review collected by and hosted on G2.com.

eAgent Overview

What is eAgent?

eAgent offers CJI data access solutions for the criminal justice community.

eAgent Details
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eAgent Community
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Product Description

eAgent offers CJI data access solutions for the criminal justice community.


Seller Details
Year Founded
2001
HQ Location
Tallahassee, FL
Twitter
@Official_DCI
193 Twitter followers
LinkedIn® Page
www.linkedin.com
95 employees on LinkedIn®

Recent eAgent Reviews

MI
Mahmoud I.Enterprise (> 1000 emp.)
3.0 out of 5
"Customer Support Frustrations"
eAgent stands core in its width. This application performs in a single platform for police operations which include features such as the NCIC, NLET...
LC
Levi C.Small-Business (50 or fewer emp.)
4.0 out of 5
"eAgent and its usefulness"
The ability to use this as a file solution and CRM was nice
Verified User
I
Verified UserEnterprise (> 1000 emp.)
5.0 out of 5
"How likely I would recommend eAgent solutions "
It's like having a personal agent at my fingertips. I've used eAgent Solutions a dozen times this week. And I have found my agent for life. Keep up...
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eAgent Media

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7 out of 8 Total Reviews for eAgent

3.9 out of 5
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7 out of 8 Total Reviews for eAgent
3.9 out of 5
7 out of 8 Total Reviews for eAgent
3.9 out of 5
G2 reviews are authentic and verified.
MI
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about eAgent?

eAgent stands core in its width. This application performs in a single platform for police operations which include features such as the NCIC, NLETS access, as well as online criminal databases management. This centralized platform is time-saving and a life-saver as it eliminates the need to handle individual app pages. Review collected by and hosted on G2.com.

What do you dislike about eAgent?

I do not find myself fit in eAgent and the system seems restrictive and inflexible. Altering the operation or presenting the report also seems to be a difficult matter that has to be done with an expert's hand. The inconvenience presented due to systems that are unfriendly to users can be infuriating, especially in most the cases where the officers want to just easily access or update the information. Review collected by and hosted on G2.com.

What problems is eAgent solving and how is that benefiting you?

eAgent is a strong tool for the legal system, can be used to promote law and order, detect crimes and apprehend the guilty. The availability of an all-inclusive database for my daily operations tasks, along with integrated communication processes, ensures smooth workflow and the sharing of information amount the department. Review collected by and hosted on G2.com.

LC
A
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about eAgent?

The ability to use this as a file solution and CRM was nice Review collected by and hosted on G2.com.

What do you dislike about eAgent?

It can be rigid to the point of having to enter in duplicate items twice - no editing capability Review collected by and hosted on G2.com.

Recommendations to others considering eAgent:

eAgent still may be the required CRM for Allstate agents. Overall, it is very useful. Review collected by and hosted on G2.com.

What problems is eAgent solving and how is that benefiting you?

eAgent is a great CRM tool used mainly by Allstate agents - at least while I was using it. Review collected by and hosted on G2.com.

JA
Vice President of Finance
Insurance
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about eAgent?

My favorite part of eAgent is the ability to organize our clients online without hassle. To add a new client, a simple menu comes up asking for their basic personal information. The font is large and the menu is very easy to navigate. If you want to look a client up, you can just type a few of letters in their name and all of the names associated will pop up with an address and policy so you can confirm it's them. Also, if you have an appointment with a client, you can easily put it into the system and they will even email you when it becomes soon to the appointment. You can put xdates, which are the future policy ending days for prospective clients. If a client's quote is too high at the moment, you can click xdate and put the future date in. You will receive an email when it comes time to contact the prospective client and you can seal the deal. It would be nearly impossible to have the organization we have as a company without eAgent. Review collected by and hosted on G2.com.

What do you dislike about eAgent?

I don't dislike anything eAgent brings to the table because it's an amazing program. Review collected by and hosted on G2.com.

Recommendations to others considering eAgent:

Easy for all ages. Easy to setup and put new clients into. Review collected by and hosted on G2.com.

What problems is eAgent solving and how is that benefiting you?

We have used eAgent to organize and store all of our clients. We no longer have to physically file clients which can lead to a lot of human data entry error. With eAgent there are little to no mistakes and we can rely on the amazing website. It's very easy to use and all workers can use the program with little training because of it's easy user interface. Review collected by and hosted on G2.com.

Sara D.
SD
Commercial Insurance Specialist
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about eAgent?

The ability to scan/ upload customer documents directly to the customers account, creating an easy customer onoardong transition. I also like that you can access the customers policies as household. Comments in one place Review collected by and hosted on G2.com.

What do you dislike about eAgent?

There’s no way to really manage leads with any type of efficiency. There’s no way to set multiple touch reminders on a lead. It’s not setup to be as quick and efficient as i need it to be for a lead manger Review collected by and hosted on G2.com.

What problems is eAgent solving and how is that benefiting you?

Customers onboarding and customer service efficiency Review collected by and hosted on G2.com.

Verified User in Insurance
AI
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about eAgent?

I like that all corners and possible needs for this software have been thought of and implemented into its core structure Review collected by and hosted on G2.com.

What do you dislike about eAgent?

It is lacking in esthetics and seems to be outdated with current technology. Frequently lags or takes too long to achieve desired outcome. Too many unnecessary buttons. Review collected by and hosted on G2.com.

What problems is eAgent solving and how is that benefiting you?

Record keeping for clients Review collected by and hosted on G2.com.

Tonya S.
TS
Insurance Professional
Insurance
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about eAgent?

Ease of use, multiple functionalities, productivity tracking ability, report availability Review collected by and hosted on G2.com.

What do you dislike about eAgent?

Difficult to identify duplicate entries, print to document file can sometimes have bugs Review collected by and hosted on G2.com.

What problems is eAgent solving and how is that benefiting you?

Follow up process, customer information database, E&O protector Review collected by and hosted on G2.com.

Verified User in Insurance
UI
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about eAgent?

I think that eagent makes lead management super easy to keep consistent. Review collected by and hosted on G2.com.

What do you dislike about eAgent?

I haven’t found anything that I dislike. Review collected by and hosted on G2.com.

What problems is eAgent solving and how is that benefiting you?

Being able to keep track of who I’ve called and when is beneficial to keep timely follow up. Review collected by and hosted on G2.com.