(96)
4.8 out of 5
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CK
Carrie K.
Scheduling Coordinator
Small-Business(50 or fewer emp.)
What do you like best about Dynamics 365 Customer Voice?
I like that it is Microsoft of course but it helps collect and analyze information and great to use Review collected by and hosted on G2.com.
What do you dislike about Dynamics 365 Customer Voice?
I would say nothing has been missing or wrong with this product. Everything works properly. I cannot think of anything that would make it better at the moment. Review collected by and hosted on G2.com.
14 out of 15 Total Reviews for Dynamics 365 Customer Voice
4.5 out of 5
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Overall Review Sentiment for Dynamics 365 Customer Voice
Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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BV
Baratam V.
Microsoft Power apps developer
Enterprise(> 1000 emp.)
What do you like best about Dynamics 365 Customer Voice?
The best with Dynamics 365 Customer voice is that we can configure the form and questions (depending upon the survey we are doing for) as per our needs and it has a great connector to integrate with power automate. Review collected by and hosted on G2.com.
What do you dislike about Dynamics 365 Customer Voice?
This is a very useful component framework though the pricing of Dynamics 365 customer voice is a bit high because of 14,410 INR for 2,000 survey responses per tenant/month. I thought the price can be a little skim down or they can increase the survey response count. Review collected by and hosted on G2.com.
KF
Kaniz F.
Business Analyst
Computer Software
Small-Business(50 or fewer emp.)
What do you like best about Dynamics 365 Customer Voice?
Dynamic 365 Customer voice assures easy collection of data and allows the user’s to create vigorous, flexible surveys. Review collected by and hosted on G2.com.
What do you dislike about Dynamics 365 Customer Voice?
I would say everything is perfect or right with this product. Only the interface customization can be improved a bit. Review collected by and hosted on G2.com.
VC
Vikram Singh C.
Business Project Lead
Mid-Market(51-1000 emp.)
What do you like best about Dynamics 365 Customer Voice?
Dynamics 365 customer voice comes with out-of-the-box integration with dynamics 365 sales and marketing. There are possibilities to record the responses anonymously and as well as non anonymously. Review collected by and hosted on G2.com.
What do you dislike about Dynamics 365 Customer Voice?
The user interface to customer voice is a little unstable. Also forms take too much time to open. The security management screens are also not very intuitive. Minor improvements are needed on these points. Otherwise it's a good product. Review collected by and hosted on G2.com.
PK
Puja K.
System Engineer
Small-Business(50 or fewer emp.)
What do you like best about Dynamics 365 Customer Voice?
The best of customer services is that help user to Capture the result and then able to identify the insights it can be used in any of the channel to send it and track . Review collected by and hosted on G2.com.
What do you dislike about Dynamics 365 Customer Voice?
It is not much user friendly it need basic knowledge to use as customer face this issue most of the time to find the link to share with there client and also to extract report. Review collected by and hosted on G2.com.
PC
Prashansa C.
HR EXECUTIVE
Small-Business(50 or fewer emp.)
What do you like best about Dynamics 365 Customer Voice?
Everything about the Microsoft Dynamic 365 is great from the interface to the design. The platform is really helpful for business development people as it allows them to analyze Customer Voices and help them where to concentrate Review collected by and hosted on G2.com.
What do you dislike about Dynamics 365 Customer Voice?
The cost of the platform is high and also the fact that laymen can not use it. An individual required training on the platform which consumes a lot of time. Review collected by and hosted on G2.com.
AS
Arturo Fernando S.
Agente de comrpas
Enterprise(> 1000 emp.)
What do you like best about Dynamics 365 Customer Voice?
Overall, Dynamics 365 is an advanced CRM system with an impressive range of features. It has a powerful inbuilt artificial intelligence system and useful native integrations with Microsoft Office software Review collected by and hosted on G2.com.
What do you dislike about Dynamics 365 Customer Voice?
However, it also has a steep by step learning curve and requires training to use it properly and almost personal guidance to get to use it at full of its capacity. Review collected by and hosted on G2.com.
KS
Kushagra S.
Article Trainee
Enterprise(> 1000 emp.)
What do you like best about Dynamics 365 Customer Voice?
Dynamics 365 provides ERP (Enterprise Resource planning) and CRM (Customer Relationship Management) at the same time it provides visualization tools and dashboarding as well as automating services too. Review collected by and hosted on G2.com.
What do you dislike about Dynamics 365 Customer Voice?
Dynamics 365 is very much appreciable tool but over all if we consider its components and services they are pretty complex which i think initially but going forward it becomes easier. Review collected by and hosted on G2.com.
MN
Muhammad Nibras N.
Customer Services Executive (Sales & Marketing Department)
Mid-Market(51-1000 emp.)
CR
Chameleon R.
Executive Secretary
Computer Software
Small-Business(50 or fewer emp.)
What do you like best about Dynamics 365 Customer Voice?
What i like the most about this applicat Review collected by and hosted on G2.com.
What do you dislike about Dynamics 365 Customer Voice?
I like the fact that it records every step of my communication with my clients for easy reference Review collected by and hosted on G2.com.
RC
Rishabh C.
Executive Vice President - Head of IT Ops, Infrastructure & Enterprise applications
Enterprise(> 1000 emp.)
What do you like best about Dynamics 365 Customer Voice?
1. Easily Collect data from the audience using the voice of customer surveys.
2. Create robust and flexible surveys.
3. Optimize outreach at the right time
4. Build unified customer profiles Review collected by and hosted on G2.com.
What do you dislike about Dynamics 365 Customer Voice?
Pricings are atrociously high compared to other leaders in this vertical. Cross department sharing insights could have been more structured. Integration with downstream systems could have been better. Review collected by and hosted on G2.com.
Microsoft Dynamics 365 Customer Voice Categories on G2
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