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Dynamics 365 Customer Service
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Dynamics 365 Customer Service
By Microsoft
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4.5 out of 5 stars
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Dynamics 365 Customer Service Reviews & Product Details - Page 3

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Dynamics 365 Customer Service Overview

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What is Dynamics 365 Customer Service?

Microsoft Dynamics 365 Customer Service provides a unified platform that makes information available across engagements—so agents offer the consistency and personalization customers expect.

Dynamics 365 Customer Service Details
Discussions
Dynamics 365 Customer Service Community
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Product Description

Microsoft Dynamics 365 Customer Service provides a unified platform that makes information available across engagements—so agents offer the consistency and personalization customers expect.

Seller Details
Seller
Microsoft
Year Founded
1975
HQ Location
Redmond, Washington
Twitter
@microsoft
14,039,026 Twitter followers
LinkedIn® Page
www.linkedin.com
238,990 employees on LinkedIn®
Ownership
MSFT
Phone
+1 (877) 276-2464
Total Revenue (USD mm)
$204,090
Description

Every company has a mission. What's ours? To empower every person and every organization to achieve more. We believe technology can and should be a force for good and that meaningful innovation contributes to a brighter world in the future and today. Our culture doesn’t just encourage curiosity; it embraces it. Each day we make progress together by showing up as our authentic selves. We show up with a learn-it-all mentality. We show up cheering on others, knowing their success doesn't diminish our own. We show up every day open to learning our own biases, changing our behavior, and inviting in differences. Because impact matters. Microsoft operates in 190 countries and is made up of approximately

8,000 passionate employees worldwide.

KT
Overview Provided by:
Kyle Teegarden

Recent Dynamics 365 Customer Service Reviews

Alba P.
AP
Alba P.Mid-Market (51-1000 emp.)
5.0 out of 5
"Very good for emails and tickets"
Since I have experience managing customer interactions across platforms like social media and email, this feature makes it incredibly easy to handl...
Read more
Verified User
A
Verified UserMid-Market (51-1000 emp.)
5.0 out of 5
"Customer Service communications made easy"
Dynamics CRM is relatively easy to use and easy to set up with documentation from Microsoft Learn, and if you are stuck, Microsoft Support is easy ...
Read more
Verified User
E
Verified UserMid-Market (51-1000 emp.)
4.5 out of 5
"Seamless native integration of Dynamics 365 Customer Voice with Dynamics 365 Customer Service"
It is an end-to-end CRM solution giving you a 360 degree view of your customer
Read more
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Dynamics 365 Customer Service Media

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29 Dynamics 365 Customer Service Reviews

4.5 out of 5
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4.5 out of 5
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Dynamics 365 Customer Service Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Dynamics 365 Customer ServiceQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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MC
Community Development Manager
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Dynamics 365 Customer Service?

The easy navigation of the software, makes it great for any level of experience. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Customer Service?

It seems to be a little bit slower installation time, than previous software programs. Review collected by and hosted on G2.com.

Recommendations to others considering Dynamics 365 Customer Service:

The installation process can be daunting. By improving this, you may bring in more customers. Review collected by and hosted on G2.com.

What problems is Dynamics 365 Customer Service solving and how is that benefiting you?

Navigating everyday work applications, has become easier. Review collected by and hosted on G2.com.

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Verified User in Telecommunications
AT
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Dynamics 365 Customer Service?

I like Dynamics CRM because after implementing it in our company, we could integrate all our clients in one place and we are able to give quick answers to them. This makes easier for our support agents to meet our clients expectations. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Customer Service?

I do not have any issue when using Dynamics CRM so far. Review collected by and hosted on G2.com.

Recommendations to others considering Dynamics 365 Customer Service:

Dynamics CRM allows you to improve your business with a great tool to get better results with customer support and meet their expectations by using intelligent processes. Review collected by and hosted on G2.com.

What problems is Dynamics 365 Customer Service solving and how is that benefiting you?

When implementing Dynamics CRM in our company, we could integrate all our clients in one place and we are able to give quick answers to them. This makes easier for our support agents to meet our clients expectations. It is a big step for our clients to keep them in the business. Review collected by and hosted on G2.com.

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LF
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Dynamics 365 Customer Service?

It's a good tool to track quotes and sales. We can update and close the quotes when won or lost. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Customer Service?

There are a lot of bugs - we have a lot of issues each time we use it. Bugs when opening and during use. Review collected by and hosted on G2.com.

What problems is Dynamics 365 Customer Service solving and how is that benefiting you?

Following and tracking quotes Review collected by and hosted on G2.com.

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Verified User in Government Relations
EG
Small-Business(50 or fewer emp.)
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Review source: G2 invite
Incentivized Review
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Dynamics 365 Customer Service?

I like best that Microsoft makes this tool for companies to help each other in a collaboration environment Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Customer Service?

I don't like the fact that it is not very customizable and not very easy to use sometimes, but it's still very helpful. Review collected by and hosted on G2.com.

What problems is Dynamics 365 Customer Service solving and how is that benefiting you?

The problems we've solved is the lack of communication between our stakeholders and the benefits we have realized is less time for products in the testing environment. Review collected by and hosted on G2.com.

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ME
Mr
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: Seller invite
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Dynamics 365 Customer Service?

It's very simple to use as long as you know what you're doing. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Customer Service?

It's not that bad, pretty straight forward.

The only thing is that there are a few bugs here and there. I would like it to be more reliable Review collected by and hosted on G2.com.

What problems is Dynamics 365 Customer Service solving and how is that benefiting you?

It's easier to have the licences required and the access. Easy to manage and easy to find what your are looking for Review collected by and hosted on G2.com.

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Verified User in Fine Art
UF
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Dynamics 365 Customer Service?

It has everything you need right there. It is a modern form of progression. It works amazing for business especially retail. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Customer Service?

I honestly don’t dislike anything. Microsoft has always been apart of the businesses I’ve been apart of. Review collected by and hosted on G2.com.

What problems is Dynamics 365 Customer Service solving and how is that benefiting you?

It keeps all the information I need together. It’s easy to navigate and hasn’t let me down yet. Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services
CI
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: G2 invite
Incentivized Review
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Dynamics 365 Customer Service?

The ease of navigating around the CRM System. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Customer Service?

If you have never seen CRM before, creating custom reports and views may be quite difficult. Review collected by and hosted on G2.com.

Recommendations to others considering Dynamics 365 Customer Service:

I recommend using Dynamics CRM, especially if you're are using other microosft office 365 services, such as sharepoint, OneNote as they are all integratable. Review collected by and hosted on G2.com.

What problems is Dynamics 365 Customer Service solving and how is that benefiting you?

We are able to run our helpdesk from Dynamics CRM, we log all cases and progress using the system. Review collected by and hosted on G2.com.

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Verified User in Internet
AI
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Dynamics 365 Customer Service?

It has some loopholes but very approachable after all Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Customer Service?

Sometimes crushes or slows down, but most of the time works fine Review collected by and hosted on G2.com.

What problems is Dynamics 365 Customer Service solving and how is that benefiting you?

Accessibility and customer support very efficient Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services
UI
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Dynamics 365 Customer Service?

Brand recognition aided in my company purchasing this software. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Customer Service?

Update request turn around time is a bit slow. Review collected by and hosted on G2.com.

What problems is Dynamics 365 Customer Service solving and how is that benefiting you?

This ad helped us becuase we use both the ERP and CRM so the seamless integration is helpful Review collected by and hosted on G2.com.

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