Top Rated Dynamic Contact Center Manager-DCCM Alternatives
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4.3 out of 5
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1 Dynamic Contact Center Manager-DCCM Reviews
4.5 out of 5
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SP
Shivang P.
Program Manager
Mid-Market(51-1000 emp.)
What do you like best about Dynamic Contact Center Manager-DCCM?
I have experienced that DCCM is advantageous in terms of flexibility especially for our contact center. The features of configuring the routing, agent’s list, and skills assignments during the rush hours or any sort of urgent situation proved to be perfect. Review collected by and hosted on G2.com.
What do you dislike about Dynamic Contact Center Manager-DCCM?
There is not much amount of feeling that one gets while using the reporting functionality. It was found that the reports do not incorporate the level of detail that is required for the identification of trends and potential inefficiencies. Review collected by and hosted on G2.com.
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The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels.
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CloudTalk is a remote-ready cloud call center software for sales and customer support teams. Aside from providing top of the range call quality and a modern solution, our unique selling point is the ability to easily integrate with leading CRMs and helpdesks, giving customer service agents and sales people better visibility of their customer or prospect base. On top of this, we have a feature stack consisting of drag & drop workflow automations, multistep call flow builders and smart dialing functionality, which automate and simplify a large part of our customers’ workflows, saving on average 2-3 minutes per call.
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