Dynamic Contact Center Manager-DCCM Discussions

DCCM empowers your business to take control of the contact center to manage your customer and agent experience. Your contact center is your first line of contact for any number of enterprise events, from planned marketing promotion to unplanned weather/market/social events. You want to equip/empower your contact operations with tools to handle these events. DCCM puts the controls in the hands of people responsible for managing customer experience and agent staffing. DCCM, with its powerful features like future date changes, snapshot/restore, and audit capabilities, enables the business to focus on meeting Service Level Agreement (SLA) objectives and optimize the customer experience rather than trying to coordinate IT changes. When users leave Dynamic Contact Center Manager-DCCM reviews, G2 also collects common questions about the day-to-day use of Dynamic Contact Center Manager-DCCM. These questions are then answered by our community of 850k professionals. Submit your question below and join in on the G2 Discussion.