Dutchie Reviews & Product Details

I love that the new integrations work so well. The time it takes for things to update on Ecomm is lightening fast now! The support is a lot better than it use to be, we find ourselves fixing issues quicker and quicker these days! Review collected by and hosted on G2.com.

It still has it's quirks. There are times where you will complete an entire audit but it hasn't connected that you have even selected that the product was fine. Review collected by and hosted on G2.com.

Ease of access. Everything is pretty self explanatory and doesn’t require much assistance in navigating the user interface Review collected by and hosted on G2.com.

Sometimes the points system does not work and won’t let me access customers points. Review collected by and hosted on G2.com.

I like Dutchie for its simplicity, which makes using it straightforward in my role as a budtender. The search bar in Dutchie is usually quick and accurate, helping me find what I need efficiently. Additionally, the familiarity of the system makes it easy to integrate into our operations. Review collected by and hosted on G2.com.

Sometimes the updates take a long time to sync. The initial setup took a very long time to complete. Review collected by and hosted on G2.com.

I love how Dutchie makes completing transactions much smoother with its integrated front-of-house and back-of-house functions, which significantly enhances the overall user experience. I find it invaluable that it tracks customer daily allotments to ensure compliance, which is crucial in a heavily regulated industry. It's user-friendly compared to other cannabis POS systems, which adds to its appeal. The software’s facets range from completing POS transactions to providing analytics, offering excellent clarity in navigating back-of-house inventory. When troubleshooting, Dutchie’s support teams are always kind and professional, making any issues less stressful. The process of delivering and auditing inventory is simplified and well-organized, and the analytics help me clearly understand gross sales and profits. The initial setup was quite easy, and overall, I find Dutchie to be an indispensable tool in my dispensary operations. Review collected by and hosted on G2.com.

I find the payment options in Dutchie could be more streamlined. An option to link a bank account or debit card directly for transactions would significantly enhance the process. This would speed up transaction completion, making it more efficient. Review collected by and hosted on G2.com.

Ease of inventory control, ease of adding new users Review collected by and hosted on G2.com.

there are a lot of updates and times you have to refresh the pages Review collected by and hosted on G2.com.

I love that Dutchie is a true leader in the cannabis technology space, offering the most scalable solutions for our needs as a cannabis retailer. Their proactive support is outstanding; they are always ready to address any issues and work hard to resolve them swiftly. I appreciate how effortlessly I can get support when there’s a problem, and Dutchie excels in customizing and tailoring solutions that perfectly fit both our specific business requirements and those of other cannabis operators. The initial setup was incredibly straightforward, making it simple to implement Dutchie across all our dispensaries. This ease of use coupled with outstanding support and a robust product has made Dutchie an invaluable asset for our operations. Review collected by and hosted on G2.com.

I find the loyalty program in Dutchie lacking in depth and robustness. It seems to be missing the ability to sign people out via form and lacks the capability for running text message campaigns, which are features I currently rely on from my existing loyalty provider. Review collected by and hosted on G2.com.

Dutchie integrates with several platforms, making it more seamless for us and the consumer. Review collected by and hosted on G2.com.

The user experience and interface of the POS, Backoffice, and E-commerce platforms are quite clunky and frequently plagued by bugs. While our team is diligent about reporting these issues as they come up, the process of submitting support tickets and dealing with Dutchie's shortcomings has become an expected and costly part of our workflow. Review collected by and hosted on G2.com.

I am very appreciative of Dutchey's reporting features, such as the master product audit, discount detail reports, and transactions by product actions report, as they significantly simplify investigations and discovery processes for my role. The point of sale flow operates smoothly, which is critical for daily operations. I am also getting ample support from the help center, which is immensely helpful as we prepare to implement DeliStyle. The support from the help center is critical for successfully executing and starting this new feature. Review collected by and hosted on G2.com.

I find the initial setup process with Dutchie to be quite challenging, as it did not export and import data smoothly. This caused significant stress and lack of sleep during the transition. Additionally, I face difficulties with Dutchie's AI feature, which can be hard to navigate despite using the support portal and how-to guides. I also struggle with the challenge of getting product feedback adequately pushed through and escalated for more efficient workflow, specifically relating to Ohio's tier and tenth issues. Furthermore, the system's inability to properly populate the cart for Ohio-specific items and tiers adds to the frustration, as well as the lack of flexibility to create tiered discounts for categories, which could streamline processes and reduce the extensive discount listings. Lastly, the requirement for adjustments during counting audits detracts from efficiency in inventory management. Review collected by and hosted on G2.com.

Dutchie POS has the best (most accurate) metrc integration. The reporting is also by far the most advanced. I like the loyalty and marketing features and the compliance tools. Dutchie pay by bank is also popular among my customers because there are not many cashless payment methods available Review collected by and hosted on G2.com.

There are a ton of reports and Dutchie in general has a lot of settings so it takes awhile to learn the software and figure out what reports do what Review collected by and hosted on G2.com.

I like using Dutchie because it's an easy system that's accurate and has good reports. It integrates with METRC well and works great if you have multiple locations. I like having a shared catalog between two stores, keeping things consistent, and shared customer points, which lets us run loyalty programs across locations. The initial setup was easy, and the implementation team was very good. Review collected by and hosted on G2.com.

Support could be improved. Sometimes they aren't clear with their answers or it takes awhile to get resolution. Review collected by and hosted on G2.com.