Dutchie Reviews & Product Details

I like that Dutchie organizes our inventory and the back office, keeping our websites organized on the administrative side. On the administrator side, I also appreciate the fact that it makes a ding whenever we get online orders, which helps us keep up with them efficiently. I prefer Dutchie over Weave because it's way more helpful and comes with back-office programs that link everything together. The initial setup wasn't too bad, and we liked it way better once we got the hang of it. Review collected by and hosted on G2.com.

When Dutchie updates, there tends to be a lot of errors afterward. I always have to contact Dutchie for some type of reason after a big overnight update. Review collected by and hosted on G2.com.

I find Dutchie to be standard modern and efficient software for tracking data in the cannabis industry. I like that it's easy to use and efficient in organizing and collecting data on patients. The switch to Dutchie made sense because it offers more effective and efficient software with fewer errors. I also appreciated the fast and easy initial setup. Review collected by and hosted on G2.com.

Areas for improvement could be a faster merging of duplicate accounts Review collected by and hosted on G2.com.

Easy to use, even though some things are not immediately visibly user friendly, customer service is excellent at helping me get through many issues Review collected by and hosted on G2.com.

Inability to do a price change on a single item at Point of Sale. other POS systems i've used have this feature and it is incredibly frustrating to not be able to do this on the POS in order to make something right with a customer or discount something quickly Review collected by and hosted on G2.com.

I like Dutchie for its ease of use and ease of training for my employees; it's a very intuitive software. I also appreciate that it's extremely easy to set up, and the onboarding staff were excellent, getting me up and running quickly. Even for someone with limited technical skills, it's pretty easy software to use. Additionally, being in the Dutchie environment for both cultivation and retail makes operations a lot smoother when doing internal transfers. It also integrates with my state's tracking system for my retail environment, which is a helpful feature. Review collected by and hosted on G2.com.

I don't really have any dislikes everything is fantastic Review collected by and hosted on G2.com.

I really enjoy Dutchie because it's easy to use and offers a lot of backend reporting. There's a lot of reports you can run. I like that you can search reports by typing in a keyword, making it simpler to pull up different ones. It's helpful for processing customers efficiently, and the initial setup was pretty simple. Review collected by and hosted on G2.com.

Sometimes the discount codes or discounts don't work. Just in random, not really sure why. It never explains why, and then we'll ring in the next person, it will work. So just sometimes we have issues there. Review collected by and hosted on G2.com.

I like that Dutchie talks to metrc about product and limits. It is easy to use and has good tech support when you run into issues. Dutchie performs well above some other products I have used in the past. Review collected by and hosted on G2.com.

Dutchie could work on making sales stack better. Review collected by and hosted on G2.com.

I love the versatility and depth of Dutchie the most. It sometimes feels like there are 2-3 ways to get the same thing done, depending on how you learn, operate, or organize. I love the user interface. It feels clean and easy to navigate. There are 100s of features, yet, I feel like Dutchie narrows your options in certain areas to allow you to better focus on operations pertaining to your store/grow. I have been in the cannabis industry since 2017 and have used several different platforms and Dutchie is far and away the best. Review collected by and hosted on G2.com.

Certain features can be buggy at times and the information from Support is sometimes incorrect. I have received information from Support that was flat out wrong in certain instances. When building discounts sometimes the logic is wrong and Support would say that the Duration of the Discount is the indicator for when competing discounts take precedence, which is incorrect.

The Support is definitely a spot of weakness for Dutchie.

Thankfully we have a great CSM that is very quick to respond, Alexandria Guilfoyle. She helps me assess issues that are solvable and issues that need a Support ticket. She is always very cheerful and helpful and very responsive. Alex is the best! Review collected by and hosted on G2.com.

I love that the new integrations work so well. The time it takes for things to update on Ecomm is lightening fast now! The support is a lot better than it use to be, we find ourselves fixing issues quicker and quicker these days! Review collected by and hosted on G2.com.

It still has it's quirks. There are times where you will complete an entire audit but it hasn't connected that you have even selected that the product was fine. Review collected by and hosted on G2.com.

I love how Dutchie makes completing transactions much smoother with its integrated front-of-house and back-of-house functions, which significantly enhances the overall user experience. I find it invaluable that it tracks customer daily allotments to ensure compliance, which is crucial in a heavily regulated industry. It's user-friendly compared to other cannabis POS systems, which adds to its appeal. The software’s facets range from completing POS transactions to providing analytics, offering excellent clarity in navigating back-of-house inventory. When troubleshooting, Dutchie’s support teams are always kind and professional, making any issues less stressful. The process of delivering and auditing inventory is simplified and well-organized, and the analytics help me clearly understand gross sales and profits. The initial setup was quite easy, and overall, I find Dutchie to be an indispensable tool in my dispensary operations. Review collected by and hosted on G2.com.

I find the payment options in Dutchie could be more streamlined. An option to link a bank account or debit card directly for transactions would significantly enhance the process. This would speed up transaction completion, making it more efficient. Review collected by and hosted on G2.com.

Ease of inventory control, ease of adding new users Review collected by and hosted on G2.com.

there are a lot of updates and times you have to refresh the pages Review collected by and hosted on G2.com.