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Dubber is a user-friendly system to search recorded calls. It's easy to not only listen to phone calls, but share necessary conversations with other team members. When I've had questions, Paul has been quick to provide service and walk me through processes. Review collected by and hosted on G2.com.
There isn't anything that I have disliked about Dubber in the first four months of using it. Review collected by and hosted on G2.com.
16 out of 17 Total Reviews for Dubber
Overall Review Sentiment for Dubber
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I love all the features that Dubber offers to help a business protect themselves. It was very easy to get set up and start using immediately. Review collected by and hosted on G2.com.
Nothing so far! Been using for about 5 months. Review collected by and hosted on G2.com.
I really do like Dubber and am glad we have it. We use Cox Communications for 3 main call centers with over 70 agents in all. For the longest time Cox didn't have anything to record calls so they partnered with Dubber to offer that service. I like that I can export the calls to a file or email a link. The search is fast with various filters and I can break up the agetns into teams so that certain supervisors can only listen to certain agents. I like that it shows the length of the calls and callerID. I can scrub through the audio right on the website. Review collected by and hosted on G2.com.
It can't automatically sync up with Cox, so if a first/last name in Cox changes, I have to manually change it in Dubber to match up. Fortunately, they do make it easy to see the ones that don't sync up. They list them on a page for you to review. Though they could make it even easier if we could click a button on that page to update Dubber with Cox's first/last name instantly, instead of requiring me to go to each of the out-of-sync phones one-by-one to change the first/last names manually in Dubber.
A limitation that they've put in to speed things up is that you can only scroll through so many pages of calls before you hit a wall. To get past this, you have to put a filter in for a date range or agent, since it has a finite amount of pages you can scroll through. In most cases, this isn't a problem, but our agents take hundreds of calls a day, so you really do need to put those filters in or you'll hit that wall.
On the setup page to order/sync between Cox and Dubber, there is no search feature, so I have to scroll through 400 names/numbers to find the phone I want to add to Dubber. I find myself just using the browser's search feature and guessing which page it might be on. Smaller customers won't find this as cumbersome as us.
Also, Dubber's system has bug where if two phones have the same first/last name and one of the phones is out of sync (which happens when an agent moves to a different phone) AND you change the plan type of one of the phones. Dubber's system will link (merge) the accounts, so then I have to delete both accounts and recreate them, since they can't be unlinked. That's a rare bug and all 3 conditions have to be met for it to happen. I'm guessing most people won't ever experience this but it's happened 3 times to me over the past couple years. Review collected by and hosted on G2.com.
I love having dubber. It gives me great piece of mind and CYA with my customers. I have often gone back to listen to past conversations with customers to refresh my memory. I have found it abundantly helpful. Review collected by and hosted on G2.com.
There isn't anything about dubber that I dislike. Review collected by and hosted on G2.com.
There are many things to like about Dubber, but the best would probably be how user-friendly it is. Once logged in, I can find a specific call that I'm looking for quickly, listen to it, flag it, and even share it with supervisors or other management team members very quickly. The price is also a significant factor in choosing Dubber over any other recording product on the market. I can also access Dubber anywhere I have an internet connection. Review collected by and hosted on G2.com.
There isn't anything that I dislike about Dubber. Review collected by and hosted on G2.com.
Dubber is pretty easy to use; its unique features allow me to review calls with my team and help Identify any coaching opportunities. The AI scans calls and helps Identify phone calls that need attention. We can also track the volume of calls per caller, which has been an excellent tool that we use to measure goals and benchmarks that we have set out for our calling team. Review collected by and hosted on G2.com.
No complaints that I can report, Dubbers has user friendly which platform makes so that I can navigate easily and by far exceeds my expectations in a recording system. Review collected by and hosted on G2.com.
I like being able to search recorded calls by phone number. No other application we have used has this feature Review collected by and hosted on G2.com.
Can't think of any downfalls. It is easy to use. Review collected by and hosted on G2.com.
It just works and is easy! I don't have to worry about it. Review collected by and hosted on G2.com.
I wish there were a search function when adding new users. It's not a big deal; it just takes a couple of extra minutes if you have a lot of numbers to search through. Review collected by and hosted on G2.com.
Can add comments and tags and can search and sort by later while very competitively $$$ priced Review collected by and hosted on G2.com.
Does not have caller ID names, only phone number, time date and recorded call (can add name manually) Review collected by and hosted on G2.com.
You can search an employee's name and pull up all the call incoming and outgoing makes it really fast to find a call. Review collected by and hosted on G2.com.
I wish it had an app so I could pull the info from my phone Review collected by and hosted on G2.com.
