Doppel Reviews (52)

Reviews

Doppel Reviews (52)

4.6
52 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise Doppel for its exceptional customer support and effective threat detection, noting that the team is highly responsive and proactive in addressing issues. Many appreciate the platform's ease of use and seamless integration, which allows for quick takedowns of malicious content. A common limitation mentioned is that the dashboard can be overwhelming for new users, but overall sentiment remains very positive.

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Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
Enterprise (> 1000 emp.)
"Solid Brand Protection Partner That Delivers"
4/5
What do you like best about Doppel?

Doppel has proven to be an invaluable partner for our brand protection needs. Their team's responsiveness to ongoing support requests has been consistently excellent. They were incredibly thorough during the initial setup phase, ensuring our program was properly implemented and running smoothly. Their collaborative approach to problem-solving truly sets them apart - they work alongside us to address challenges rather than simply providing standard solutions. Their willingness to engage and find creative solutions has made them feel like a true extension of our team. Review collected by and hosted on G2.com.

What do you dislike about Doppel?

It's worth noting that we're still fine-tuning the integration between our internal workflows and theirs - these process improvements are ongoing. They're also expanding their coverage of newer e-commerce channels, so there's room for growth there. Overall, they've been transparent about these areas of development while maintaining strong support throughout. Review collected by and hosted on G2.com.

DN
David N.
CEO, and Founder
Marketing and Advertising
Small-Business (50 or fewer emp.)
"Doppel is THE BENCHMARK for Owned and Shared Security for all my Clients!"
5/5
What do you like best about Doppel?

They’ve got our backs when it comes to sniffing out threats and shutting them down fast.

It’s wild how quick they are at taking care of business. Their service is straight-up top-notch!

Their SSP not only itegrates with my team's exisiting workflow seamlessly with ease of implementatiob, but has enhanced my clients overall social and owned platform performance by over 2500% in less than a month!

Last and most important part, is their customer support team — they are super responsive and always ready to jump in when we need them — from stragey to service, their team is legit one of the best I've ever worked with!

Doppel is now part of my whole team's daily frequncy of use and a pillar in all of our projects successes. Review collected by and hosted on G2.com.

What do you dislike about Doppel?

Legit, there isn't anything i don't like about this service. Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Verified User in Computer Software
Small-Business (50 or fewer emp.)
"Great product. Great team."
4.5/5
What do you like best about Doppel?

Team's active input and followup, alongside an easy to use platform. Onboarding was easy, and don't need to check up on it too frequently for it to work well. Review collected by and hosted on G2.com.

What do you dislike about Doppel?

Nothing I dislike or find negative about Doppel. Review collected by and hosted on G2.com.

Beau P.
BP
Beau P.
Safety PM
Small-Business (50 or fewer emp.)
"Doppel has been a strong partner in disrupt scams targeting the Pudgy Penguins community and brand."
4.5/5
What do you like best about Doppel?

Doppel constantly has staff online around to answer questions or flag scams. We've worked with them through late evenings and on weekends to protect our community and someone is always there to support.

Additionally, Doppel covers a wide breadth of IP protection issues including crypto scams, brand impersonation, and knock off products being sold in traditional ecommerce stores. Review collected by and hosted on G2.com.

What do you dislike about Doppel?

Occasionally Doppel's automated detection does not detect new social media accounts or domains and we manually flag them to Doppel for takedown. Review collected by and hosted on G2.com.

Fabien K.
FK
Fabien K.
CISO
Mid-Market (51-1000 emp.)
"Efficient in threat detection, top notch support."
4/5
What do you like best about Doppel?

Efficient in threat detection, Doppel is also good at proactively reviewing and managing the incident response, as well as adapting its service delivery to meet the customer's demands. Review collected by and hosted on G2.com.

What do you dislike about Doppel?

No downside at the moment. The service delivery is good. Review collected by and hosted on G2.com.

Verified User in Financial Services
AF
Verified User in Financial Services
Small-Business (50 or fewer emp.)
"Responsive team that delivers"
5/5
What do you like best about Doppel?

We appreciate the prompt responses from the support team after a case is opened. We also appreciate that their portal/dashboard offers us a quick and easy way to check the status of our submissions. Review collected by and hosted on G2.com.

What do you dislike about Doppel?

Doppel is not inexpensive. With that said, we will likely see savings by the end of this year by routing takedown requests to them instead of to our legal team. Review collected by and hosted on G2.com.

Sergio S.
SS
Sergio S.
Trust & Safety Lead
Mid-Market (51-1000 emp.)
"Great support team and product"
5/5
What do you like best about Doppel?

Feeling like we can run this program on auto-pilot without needing daily management or oversight to ensure things are going as intended. Review collected by and hosted on G2.com.

What do you dislike about Doppel?

I'd love to see improved data sharing (weekly or monthly report) that really paint the picture of the progress being made. It's difficult to understand impact sometimes. Review collected by and hosted on G2.com.

SN
Stephanie N.
Owner, Founder
Small-Business (50 or fewer emp.)
"Excellent Experience"
5/5
What do you like best about Doppel?

The Doppel team swiftly took down a scam website that imitated our business' site.

I expected the process to take a few weeks at least, but everything was resolved within hours!

The team was so responsive and quick. I look forward to an ongoing relationship with Doppel going forward.

I cannot recommend enough! Review collected by and hosted on G2.com.

What do you dislike about Doppel?

Nothing negative to say. The experience was great from start to finish. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
Small-Business (50 or fewer emp.)
"Great product, Great team!"
5/5
What do you like best about Doppel?

Doppel AI's threat tracker has been very helpful in identifying fake accounts impersonating our Web3 company. Additionally, their team is highly responsive and always willing to provide additional support when needed. We’d especially like to mention Keenan, our account manager at Doppel, who consistently goes the extra mile to ensure our queries are addressed promptly.

Thank you, Doppel! Review collected by and hosted on G2.com.

What do you dislike about Doppel?

Sometimes it takes a little extra time to take down fake Twitter accounts, and it would be great if we could improve that. However, we understand that the process also depends on each platform's rules regarding takedowns. Review collected by and hosted on G2.com.

RS
Ryan S.
Program Manager
Small-Business (50 or fewer emp.)
"Positive Experience"
5/5
What do you like best about Doppel?

Doppel has been eager to address the issues we needed to solve. Lisa, in particular, has been very helpful in setting up new processes and workflows to address the needs of our company. Review collected by and hosted on G2.com.

What do you dislike about Doppel?

It has been a positive experience and I have nothing negative to report. Review collected by and hosted on G2.com.