Top Rated DoorDash for Merchants Alternatives
Nothing at all. This app is not helpful in any way whatsoever - not the dashers, not the customer service, and definitely not the user interface to allow any kind of feedback or review. Review collected by and hosted on G2.com.
Unbelievable experiences with this company, the app, the drivers...it is clear this business does not value the customer, and definitely did not hire people to handle anything with care.
- left drinks in front of the door, for knocking over.
- intentionally leaving items at another home.
- spit in my food.
- cold food, safety hazards.
- consistently items are missing or incorrect.
- orders sent to the business not even registered as received, even if app says it is.
- more than 1 hour late on multiple occasions.
- dasher stops at more than the allotted 2 "completing an order nearby" locations.
- dashers going completely wrong and out of the way directions.
- chastising and condescending messages from dashers.
- blatant dropping of "hard to deal with" customer service live chats.
- refusal to initiate refunds on same order even if multiple issues. Review collected by and hosted on G2.com.
91 out of 92 Total Reviews for DoorDash for Merchants
Overall Review Sentiment for DoorDash for Merchants
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They are the worst they do not care about customer satisfaction at all, only care about the money. Review collected by and hosted on G2.com.
WORST CUSTOMER SERVICE IVE EVER HAD. They LOST my order and wouldn’t even offer a replacement or credit or refund or anything?! Wow, greedy business and doesn’t care about customers at all. Will take my business elsewhere, suggest you do the same. Contacted them and they didn’t even help at all. Sometimes it’s not just about the money, I have been a loyal customer and I’ve since deleted the app and will never recommend them to anyone ever again. With bad business etiquette like this they won’t keep customers. Review collected by and hosted on G2.com.
Being able to expand my business by reaching a wider range of customer Review collected by and hosted on G2.com.
The inconvenience and lack of accountability when service is delayed or terrible. Review collected by and hosted on G2.com.
Nothing. My order was a disaster. I hated this. Review collected by and hosted on G2.com.
Waited 30 minutes for an order directly on Applebees website. Called Applebees and they were nice to refund me. When calling Doordash the rep was so not helpful and advised they could locate the driver. Needed to file an incident report to the restaurant. Rep was no help and informed that is not okay to not know what happened to my order. Rep was the most unprofessional I have ever dealt with. Advised that I better know what happened to my order. Review collected by and hosted on G2.com.
Great food at some places delicious drinks Review collected by and hosted on G2.com.
Downside is service. The app lets you choose if delivered to door or simply left there. People stopped following directions leaving cold food on the ground at night. I just deleted the app. People don't care & i always tip before my order comes too. I'm just done with it. They never knock. And my pizza wasn't even bagged so why put it on the ground with bugs?! Insane. Review collected by and hosted on G2.com.
Doordash has accumulated a large group of restaurants to choose from Review collected by and hosted on G2.com.
Every time I have ordered in Hudson Wisconsin, Doordash has allowed the dasher (delivery) to deliver multiple orders and the second order is always cold. Review collected by and hosted on G2.com.
I would say convenience, but--when you pay steep delivery fees and order a nice dinner--it's extremely disappointing when it it late and cold. Review collected by and hosted on G2.com.
Food has consistently been delivered late and cold! Review collected by and hosted on G2.com.
I have found none. Twice they have failed to deliver my lunch but states it was delivered. The support staff seems to be as incompetent as the driver Review collected by and hosted on G2.com.
They lie. They don't deliver unreliable. They think they control the policy of where they are delivering Review collected by and hosted on G2.com.
Nothing. I was attempting to try it out and use a promo code. Review collected by and hosted on G2.com.
Support disconnected on me 3 times and had to contact them a fourth time, despite the long wait I had to endure, they ended chat within seconds of typing. Review collected by and hosted on G2.com.
