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Doorbell Reviews & Product Details

Matt G.
MG
Director of Customer Success
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about Doorbell?

We wanted a simple low cost way to collect user feedback and questions and doorbell fit that criteria. It was simple to add in and does not look like chat. We did not want our end users to expect fast responses that chat tools necessitate. Just a simple feedback widget.

I love how it doesn't cost too much more to add additional recipients and also how it easily integrates into slack so the entire tool can be operated from within slack and email. It lets feedback be shared openly within slack to our product and eng teams as well as the core CS team who replies to the user submissions. Review collected by and hosted on G2.com.

What do you dislike about Doorbell?

NPS was tested but was a bust, users didn't really fill it in and it made it more cumbersome to use. I wish also that replies from us would pop back up in the browser the user had left feedback on the next time they logged in. Right now it goes to their email.

When we have active agents, I'd like it to turn into chat. Review collected by and hosted on G2.com.

Recommendations to others considering Doorbell:

Give it a try. No long term commitment and very easy for a development team to drop into the product. Easy to embed, our engineering team didn't hate pushing it into our apps. Review collected by and hosted on G2.com.

What problems is Doorbell solving and how is that benefiting you?

Gathering user feedback for a low cost in a way that they will actually use without expecting a response within a minute or two. Hundreds of users have used it to submit questions and feedback and it lets end users who are not the implementers feel like they can get in touch with our team and gives them that avenue. Review collected by and hosted on G2.com.

Doorbell Overview

What is Doorbell?

Gather in-app user feedback for free Available on websites, iOS, and Android.

Doorbell Details
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Product Description

Gather in-app user feedback for free Available on websites, iOS, and Android.


Seller Details
Seller
Doorbell
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Recent Doorbell Reviews

Sunil M.
SM
Sunil M.Mid-Market (51-1000 emp.)
5.0 out of 5
"Great product for in-app user feedback capturing"
Doorbell supports different types of data collection from customers like NPS surveys, star ratings, etc.
Matt G.
MG
Matt G.Mid-Market (51-1000 emp.)
3.5 out of 5
"Simple, inexpensive feedback tool that isn't chat"
We wanted a simple low cost way to collect user feedback and questions and doorbell fit that criteria. It was simple to add in and does not look li...
CM
Chethana M.Enterprise (> 1000 emp.)
4.5 out of 5
"good product for home"
It helps to know about if any thief attacking or avoiding for robbery. It activates when the visitor presses the button of the doorbell, or alterna...
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2 out of 3 Total Reviews for Doorbell

4.3 out of 5
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2 out of 3 Total Reviews for Doorbell
4.3 out of 5
2 out of 3 Total Reviews for Doorbell
4.3 out of 5
G2 reviews are authentic and verified.
Sunil M.
SM
Product Manager
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Doorbell?

Doorbell supports different types of data collection from customers like NPS surveys, star ratings, etc. Review collected by and hosted on G2.com.

What do you dislike about Doorbell?

The default forms from doorbell could definitely look more modern and also needs to be more accessible. The doorbell classification of feedback as Positive, negative and Neutral is not correct many times, and could be better at learning and understanding human language and expression, which I am expecting to get better as the Algorithm learns Review collected by and hosted on G2.com.

What problems is Doorbell solving and how is that benefiting you?

Doorbell solves the problem of capturing in-app customer feedback via pop-up forms. Doorbell also provides amazing dashboard for data visualization and provides easy way to respond to customer feedback via email. Review collected by and hosted on G2.com.

CM
Technical Operations Executive
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Doorbell?

It helps to know about if any thief attacking or avoiding for robbery. It activates when the visitor presses the button of the doorbell, or alternatively, when the doorbell senses a visitor with its built-in motion sensors.The smart doorbell lets the home owner use a smartphone app to watch and talk with the visitor by using the doorbell's built-in high-definition infrared camera and microphone.[1] Some smart doorbells also allow the user to open the door remotely using a smart lock(which performs locking and unlocking operation automatically). Review collected by and hosted on G2.com.

What do you dislike about Doorbell?

If anybody gain access to the homeowner’s wireless network by unscrewing the Ring, pressing the setup button and accessing the configuration URL. then it would not be safer side. Review collected by and hosted on G2.com.

Recommendations to others considering Doorbell:

It is a good product to know about who is there in front of your building or Floor. Review collected by and hosted on G2.com.

What problems is Doorbell solving and how is that benefiting you?

If we are anywhere we come to know who is in front of our home. Review collected by and hosted on G2.com.

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