It's been two months since this profile received a new review

DocuWare Reviews & Product Details

DocuWare is a type of digital document management and automated workflow solution designed to help organizations streamline their document processes and enhance operational efficiency. This versatile platform caters to businesses of all sizes and spans various industries, including but not limited to manufacturing, finance, education, and government. By offering a comprehensive suite of tools for managing documents and automating workflows, DocuWare enables users to reduce manual tasks, improve collaboration, and ensure compliance with regulatory requirements. The target audience for DocuWare includes organizations seeking to optimize their document management practices and automate repetitive processes. This solution is particularly beneficial for businesses that handle large volumes of paperwork or require secure access to sensitive information. With its capabilities, DocuWare serves a diverse clientele, from small businesses to large enterprises, making it a flexible choice for any organization looking to enhance its document handling capabilities. DocuWare's key features include robust document storage, intelligent document processing, advanced search functionalities, and customizable workflow automation. Users can easily store and retrieve documents in a secure digital environment, ensuring that critical information is always accessible. The platform's advanced search capabilities allow users to locate documents quickly, saving time and improving productivity. Additionally, the customizable workflow automation tools enable organizations to design processes tailored to their specific needs, facilitating smoother operations and reducing the likelihood of errors. One of the standout aspects of DocuWare is its adaptability to various deployment options. Organizations can choose between cloud-based or on-premises solutions, allowing them to select the deployment method that best fits their infrastructure and security requirements. With support for 24 languages, DocuWare is accessible to a global audience, making it a suitable choice for multinational organizations. The platform currently serves over 20,000 customers and 930,000 users across more than 100 countries, backed by a network of over 800 partners, which highlights its widespread acceptance and reliability in the market. Overall, DocuWare provides a comprehensive solution for organizations looking to modernize their document management and workflow processes. By leveraging its advanced features and flexible deployment options, businesses can enhance efficiency, improve collaboration, and ensure that they remain compliant with industry regulations.

Product Website

Seller

DocuWare

Discussions

DocuWare Community

Languages Supported

Arabic, Bulgarian, German, English, Finnish, French, Croatian, Italian, Japanese, Dutch, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, Chinese (Simplified)

Overview by

Mary Williams (Marketing Communications Manager at DocuWare Corporation)

Value at a Glance

Averages based on real user reviews.

Time to Implement

3 months

View More Pricing Information

DocuWare Media

DocuWare Demo - DocuWare Desktop User Interface

With DocuWare’s user-friendly interface and icons, you’ll easily manage documents as well as find helpful office tools such as your document tray, a stapler, pencil, and folders

DocuWare Demo - Seamlessly work on tasks remotely

Easily check oustanding tasks with DocuWare iOS / Android app

DocuWare Demo - Quickly approve invoices on the go

Approve invoices from anywhere with DocuWare iOS / Android app

Official Downloads

(5)

edit

Become A Paperless Company In Less Than 90 Days

Document Archiving - Security and Safety Standards

The essential guide to electronic signature

G2 reviews are authentic and verified.

Here's how.

Verified User in Computer & Network Security

Mid-Market (51-1000 emp.)

3/27/2023

"My opinion after months of use"

4.5/5

What do you like best about DocuWare?

What I like most about Docuware is the large number of utilities it has, such as integration with Office365, intelligent automation through trays, folders, scanner, Outlook, and more. Ease of creating trays according to the type of document. It is also possible to integrate with DocuSign to sign documents electronically. A tool with which several administrators can work in real time and is very functional. The document search is also very useful. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

The price is not cheap, so it is recommended to implement it only in companies with a high volume of activity and that can afford it. The other part I don't like is: employees have to agree when writing the names of the companies, CIFs, and other fields. Because if you add documents from the same company but there is a difference in the CIF due to a space or a period, when searching and filtering those documents, you will have two different companies. The other disadvantage is that all documents are stored in the cloud and you have no control over them, other than trusting the servers used by Docuware. Review collected by and hosted on G2.com.

Response from Joan Honig of DocuWare

edit

Thank you very much for taking the time to analyze DocuWare. We are pleased to know that your company benefits from the integration of our solution with Office 365 and DocuSign. Also, that your administrative staff is benefiting from its capabilities. The standardization of index data, such as VAT numbers or company names, ensures that your documents are correctly filed in the electronic file cabinet so they are easy to find without performing multiple searches for the same document. Our customers consider that our product is fairly priced in relation to its extensive functionality, flexibility, and scalability. In most cases, they recoup the investment in a few months. In fact, your company has full control over its documents. Your clients' data is strictly separated from the DocuWare system and, of course, also from other clients. If at any time we can assist you, contact us at customer.feedback@DocuWare.com.

Marcelo S.

Diretor

Small-Business (50 or fewer emp.)

8/10/2023

Business partner of the seller or seller's competitor, not included in G2 scores.

"Although very powerful, it is easy to implement, use and maintain."

5/5

What do you like best about DocuWare?

Easy of use, set and integrate. Is complete. You can handle documents, content and processes. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

Restrictions with Oracle database and Dell Centera storage. Review collected by and hosted on G2.com.

Response from Sarah Rose of DocuWare

edit

Hello Marcelo!

Thank you for sharing your positive experience with DocuWare. We're thrilled to hear that you appreciate the ease of implementation, use and maintenance of our platform.

Regarding your concern about the restrictions with Oracle Database and Dell Centera storage, we want to clarify that we made the decision to discontinue support for those systems to optimize our overall product development. Rest assured, we are committed to supporting our existing customers during the transition to our recommended, supported systems. We believe this approach will enable us to deliver an even better product and user experience for all of our customers.

We appreciate your honest feedback and are grateful for your understanding. If you have any questions, please don't hesitate to reach out to customer.feedback@docuware.com.

Best Regards,

The DocuWare Team

Layton H.

Mid-Market (51-1000 emp.)

8/25/2023

"DW Review"

4.5/5

What do you like best about DocuWare?

AI and Intelligent Indexing. The Red, Green and Yellow bars. The Triggers-E-mails. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

The Portal Ingterface Could be more clorful Review collected by and hosted on G2.com.

Jeff S.

Mid-Market (51-1000 emp.)

8/9/2023

"Simple and Powerful"

5/5

What do you like best about DocuWare?

Simple user interface, most features do not require a client installation. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

Some features are lacking, such as forms and some options in workflows. Review collected by and hosted on G2.com.

Response from Joan Honig of DocuWare

edit

Thank you so much for taking the time to review DocuWare. We're glad that our solution fits the needs of your organization so well. It's great to hear that you're happy with DocuWare's intuitive user interface and its task management and secure storage capabilities. We love hearing from our customers. If you have suggestions for product enhancements, please reach out to us at customerfeedback.docuware.com.

Verified User in Non-Profit Organization Management

Mid-Market (51-1000 emp.)

10/8/2023

"Docuware"

5/5

What do you like best about DocuWare?

DocuWare is easy to use and is very secure. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

Some of the more advance features should come standard. Review collected by and hosted on G2.com.

Verified User in Business Supplies and Equipment

Mid-Market (51-1000 emp.)

8/25/2023

"Docuware is extremely dynamic - Allowing business to pivot as needed!"

5/5

What do you like best about DocuWare?

The fact that Docuware is dynamic allowing for business to pivot on demand. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

Easier way to to move table field columns around in workflows. Review collected by and hosted on G2.com.

Response from Sarah Rose of DocuWare

edit

Thank you for review of DocuWare!

We pride ourselves on our versatility and custom solutions, so we are thrilled to hear about your satisfaction here. We also appreciate your feedback regarding the workflows and have passed on this insight to our Product Development team.

Thank you again for your support.

- The DocuWare Team

Don R.

Automation and Solutions Specialist

Small-Business (50 or fewer emp.)

8/25/2023

"Best all-inclusive document management and workflow software out there!"

5/5

What do you like best about DocuWare?

It's integration capabilities with MS Office suite of products, DocuSign, and FTP sites Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

Would like it to integrate with Notion and/orHubSpot Review collected by and hosted on G2.com.

Verified User in Accounting

Small-Business (50 or fewer emp.)

8/25/2023

"We are a Value Added Reseller"

5/5

What do you like best about DocuWare?

Ease of cloud deployments. Pricing model for clients in the cloud. The Intelligent Data Capture solutions. Ease of basic configuration. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

Worklfow does not have enough built-in actions or rules. It requires too much scripting. Pre-configured cloud solutions are not transferrable to on-premise. Review collected by and hosted on G2.com.

Verified User in Accounting

Mid-Market (51-1000 emp.)

8/17/2023

"Easy to use"

5/5

What do you like best about DocuWare?

System is accessible from anywhere an internet connection is available. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

There were some issues with the notifications this past weeks, but it seems to be resolved. Review collected by and hosted on G2.com.

Response from Sarah Rose of DocuWare

edit

Hello, and thank you for your 5-star review! We're thrilled to hear that you appreciate how accessible and easy to use DocuWare is, allowing you to conveniently access the system from anywhere with an internet connection.

We apologize for the recent issues with notifications, and we are glad they have been resolved. We continuously strive to improve our platform and respond quickly to any concerns our users may have.

It's great to know that DocuWare has been valuable in processing documents across various departments within your company. Our goal is to help organizations like yours improve efficiency, streamline processes, and enhance collaboration.

Thank you for your support and valuable feedback. If you need any further assistance or have additional suggestions, please don't hesitate to reach out to us.

Cheers,

The DocuWare Team

Blanca M.

Information Security Manager

Enterprise (> 1000 emp.)

11/13/2022

"No more old dusty file cabinet"

4/5

What do you like best about DocuWare?

Docuware allows users to obtain and examine Document papers in a single, easy-to-use platform. The user interface is simple and easy to use. If there is a problem with file access, there is always another file online on the backup disk since Docuware rapidly synchronizes the two. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

The program is somewhat costly. The technical support is ineffective. Because Docuware's capabilities do not allow complex logic, it is challenging to create a complex workflow. Review collected by and hosted on G2.com.

Response from Joan Honig of DocuWare

edit

Thank you for taking the time to review DocuWare. We appreciate your input. We're glad to hear that your company is benefiting from our solution's ease of use, powerful search, and automated workflow. We're sorry that you've had issues with software support. This isn't typical, and we would love to find out more. Please reach out to us at customer.feedback@docuware.com.