Documo Pros and Cons

The best think about it is I can do everything from my computer. I like not having to run to the fax machine to receive or send faxes. I Review collected by and hosted on G2.com.

There isn't anything that I have found thus far that I haven't liked about Documo. Review collected by and hosted on G2.com.

I love that the API is comprehensive and easy to use. We integrated the service with custom code we use. It's a core function in our business that is used dozens of times every day. We use it for HIPAA-regulated faxes, and it was easy to implement features we needed to make it compliant. Customer support is very responsive. Review collected by and hosted on G2.com.

I wish the logging was a little more accessible. I like to be self-sufficient in troubleshooting errors, and I sometimes have to contact support for help figuring out what is happening in the system. To their credit, the help is prompt and very skilled on the front line. Review collected by and hosted on G2.com.

mFax gives a pretty easy experience for sending and receiving faxes, really making the whole process a lot quicker and smoother. Integrating their API was pretty simple too, since the documentation was clear enough to follow, which made it easier to automate our fax workflows. Whenever we've had questions or ran into issues, their customer support team has been quick and helpful in getting things sorted out. Plus, the software's been super reliable with great uptime, so our communications always get delivered on time without any major hiccups. Review collected by and hosted on G2.com.

While mFax is overall great, one thing that could be improved is adding more detailed analytics and reporting features. This would make it easier for us to keep track of our fax usage and performance. That said, it's a pretty minor thing and doesn't really take away from how effective the service is overall. Review collected by and hosted on G2.com.

You can even sent from literaly anywherre including your old fax machine without using a POTS line. I also like not having to print all the junk faxes and being able to go back and reread or print older historic faxes. Review collected by and hosted on G2.com.

So far I haven't found anything that I could add to a wish list. Excellent fax solution. Review collected by and hosted on G2.com.

Documo saved my clients who were drowning in fax messages. They needed reliable solution and since the switch to Documo, cruise control has been achieved! Review collected by and hosted on G2.com.

There isn't much I dislike about Documo, really not anything. Review collected by and hosted on G2.com.

Excellent product that I've been using and selling for the last 8 years. I like that we can customize the Documo portal with our logo for our customer. I would recommend this product to anyone. Review collected by and hosted on G2.com.

I don't really have anything I dislike about the product. Review collected by and hosted on G2.com.

Easy to use web interface. Reliable endpoint faxing via use of their Fax Bridge as oppsoed to other competitors use SIP instead of HTTPS. Pricing is transparent. Support is responsive. Whitelabeling is best in its class. Review collected by and hosted on G2.com.

Porting customers can be cumbersome. Mainly because we have to create two different port requests. One to our carrier for their phone lines, and another to mFax for the fax lines. Since you cannot have 2 open port requests with a carrier, we have to do one at a time. Making Porting Process for a client onboard drag our 2-3 weeks to secure all their lines in each carrier. Wish there was a way that we could keep the number in our carrier and webhook it to mFax or have an integration to load numbers from Telnyx. Maybe there is a capability that we need to explore but I am not aware of that. Review collected by and hosted on G2.com.

mFax is easy to set up and works seamlessly right from the start. The user-friendly interface makes sending and receiving faxes hassle-free, which is a huge plus. It provides a reliable and straightforward solution for handling fax communications efficiently. Review collected by and hosted on G2.com.

The lack of integration with popular support systems like Zendesk, Intercom, and Salesforce is a significant drawback, especially for those who rely on these tools for customer service and operations. Additionally, the limited fax history can be problematic when we need to track previous communications, so having unlimited access to past faxes would be a crucial improvement. Review collected by and hosted on G2.com.

I am in dev team using Documo API for our service. We were looking for integration service with fax only. Documo is affordable, well-documented, and incredibly reliable. We deployed quickly and have experienced minimal issues in production. we could get email notification about service status from Documo. The issue is rarely happened. IT IS RELIABLE! Review collected by and hosted on G2.com.

Documo meets our faxing needs without any issues. Review collected by and hosted on G2.com.

Enterprise management; amazing reporting tool; very flexible to multi user environment ; the best support so fast an efficient I never need anything more than starting a live chat online. Review collected by and hosted on G2.com.

I wish fax bridge could accept more than one number assigned per device Review collected by and hosted on G2.com.