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Documo Reviews & Product Details - Page 9

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Documo Overview

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What is Documo?

mFax is now Documo! Documo is designed for companies that need a scalable solution for high-volume faxing compliant with HIPAA, GLBA, SOX, & PCI. Fax from any device and integrate seamlessly into existing apps and workflows. TLS 1.2 and AES 256 encryption ensures all data is secure both at-rest and in-transit. Documo's Tier-1 Priority Delivery Network enables industry-leading deliverability rates and can cut failures by up to 80%. No contracts. No Hidden fees. No BS. Just secure, reliable, and easy-to-use cloud fax backed by knowledgeable and responsive 24/7 live US-based support.

Documo Details
Product Website
Discussions
Documo Community
Languages Supported
English
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Product Description

Documo is designed for companies that need a scalable solution for high-volume faxing compliant with HIPAA, GLBA, SOX, & PCI. Fax from any device and integrate seamlessly into existing apps and workflows. TLS 1.2 and AES 256 encryption ensures all data is secure both at-rest and in-transit. Documo's Tier-1 Priority Delivery Network enables industry-leading deliverability rates and can cut failures by up to 80%. No contracts. No Hidden fees. No BS. Just secure, reliable, and easy-to-use cloud fax backed by knowledgeable and responsive 24/7 live US-based support.

How do you position yourself against your competitors?

Documo's secure and compliant Priority Delivery Network enables higher fax completion rates and improved deliverability. Our US-based 24/7 live customer support is there to help anytime you need it.

Documo's goal is to eliminate filing cabinets, one product at a time.

Seller Details
Seller
Documo
Company Website
Year Founded
2014
HQ Location
Wilmington, DE
LinkedIn® Page
www.linkedin.com
44 employees on LinkedIn®
Description

Documo is a cloud-based document management and electronic signature platform designed to streamline the creation, sharing, and signing of documents. The platform offers tools for document automation, secure storage, and collaboration, enabling businesses to enhance their workflows and improve efficiency. With features such as customizable templates and real-time tracking, Documo aims to simplify the document lifecycle for organizations of all sizes.

JH
Overview Provided by:
Jack Hoover

Documo Integrations

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Recent Documo Reviews

Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
4.0 out of 5
"so far so good"
BS"D Responsiveness when issue recognized by customer
Read more
AA
Angelica A.Small-Business (50 or fewer emp.)
4.5 out of 5
"Communication Made Easy"
I like the ease of using this platform, especially in sending documents to our clients in a clinical trial and tracking receipts of documents.
Read more
R
Rene .Small-Business (50 or fewer emp.)
3.0 out of 5
"Not too user friendly or intuitive"
It’s fairly inexpensive for those of us who need fax capability infrequently.
Read more

Documo Pricing

Solo
$300.00
Per Year
Professional
$75.00
Per Month
Business
$150.00
Per Month
Enterprise
$300.00
Per Month
See all 6 Documo pricing levels
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Documo Media

Documo Demo - Fax Portal
Documo fax portal view
Documo Demo - Fax Numbers
Documo fax numbers capabilities view
Documo Demo - Fax History
Documo fax history view
Documo Demo - Users
Documo users view
Documo Demo - Account
Documo general account view
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150 Documo Reviews

4.7 out of 5
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150 Documo Reviews
4.7 out of 5
150 Documo Reviews
4.7 out of 5

Documo Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for DocumoQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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JB
Network Expense Manager
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Documo?

I've been using the mSign product for a few weeks now and I've got to say it's such a great eSignature product. Great user interface, very intuitive, and just works really smoothly. I look forward to future product updates. Review collected by and hosted on G2.com.

What do you dislike about Documo?

I don't see anything to dislike at this point. If I have to come up something it would be cool if they had a mobile app, but I'm sure that's in the works. Review collected by and hosted on G2.com.

Recommendations to others considering Documo:

Give the product a try if you need an eSignature solution. You won't be disappointed. Review collected by and hosted on G2.com.

What problems is Documo solving and how is that benefiting you?

It's solving my document workflow process by helping me capture signature when necessary. Review collected by and hosted on G2.com.

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Verified User in Medical Practice
AM
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Documo?

I found customer service to be one of the better features. The team is quick, responsive, and curtious. Review collected by and hosted on G2.com.

What do you dislike about Documo?

There are features that I don't know enough about to fully utilize. At first, it felt really overwhelming but the customer service team has helped every step of the way. Review collected by and hosted on G2.com.

Recommendations to others considering Documo:

It would help to set up a FAQ about all of the extra features available with mFax. There is a host of vocabulary that was new to me prior to using the service. Review collected by and hosted on G2.com.

What problems is Documo solving and how is that benefiting you?

I can expedite my paperwork process by using mFax. I am realizing how quick the process can be when you have the right supports in place. Review collected by and hosted on G2.com.

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RM
S
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Documo?

Their API is easy to use and has excellent features! Their documentation is also excellent. Their customer service is top notch as well. Review collected by and hosted on G2.com.

What do you dislike about Documo?

There is nothing I do not dislike. The product and service is excellent. Review collected by and hosted on G2.com.

Recommendations to others considering Documo:

I just highly recommend it because it is an excellent product. Review collected by and hosted on G2.com.

What problems is Documo solving and how is that benefiting you?

I'm creating a fax marketing system, and implementing mFax has been easy with their excellent support. Review collected by and hosted on G2.com.

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Verified User in Mental Health Care
AM
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Documo?

It's super easy to drag and drop documents into the fax. The user interface is sleek and easy to understand. Review collected by and hosted on G2.com.

What do you dislike about Documo?

I wish there was a better inbox feature. Review collected by and hosted on G2.com.

Recommendations to others considering Documo:

If you're looking for a simple solution. This is it. Review collected by and hosted on G2.com.

What problems is Documo solving and how is that benefiting you?

Moving our faxing needs into a digital space has saved time and energy. We no longer need to be in a singular place to send a fax. Easy and intuative! Review collected by and hosted on G2.com.

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Verified User in Health, Wellness and Fitness
UH
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Documo?

I love the affordable pricing and great user experience. Everything works as it should. Review collected by and hosted on G2.com.

What do you dislike about Documo?

I haven't figured out how to access archives or deleted faxes. Please make it more accessible to add fax numbers to the address book from the history page. Also, I'm not sure that we should call it a history page since that is where you read new faxes. Review collected by and hosted on G2.com.

Recommendations to others considering Documo:

Go for it! Review collected by and hosted on G2.com.

What problems is Documo solving and how is that benefiting you?

none worth noting Review collected by and hosted on G2.com.

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Verified User in Hospital & Health Care
AH
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Documo?

The easy accessibility of the system to log in anywhere. Review collected by and hosted on G2.com.

What do you dislike about Documo?

I haven't found anything that i have had an issue with Review collected by and hosted on G2.com.

Recommendations to others considering Documo:

it is an easy system to use; it is very reasonably priced compared to other companies in this area Review collected by and hosted on G2.com.

What problems is Documo solving and how is that benefiting you?

Going paperless is great; being able to track the faxes come and going with reports. Review collected by and hosted on G2.com.

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Verified User in Higher Education
UH
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Documo?

mFax is an easy and secure to receive confidential fax. Review collected by and hosted on G2.com.

What do you dislike about Documo?

Logging in every time you need to use it. Review collected by and hosted on G2.com.

What problems is Documo solving and how is that benefiting you?

No need to be physically in the same room as a normal fax machine, the world has turned virtual!! Review collected by and hosted on G2.com.

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Response from Documo Support of Documo
Editedit

mFax is indeed solving the problem of physical proximity to a traditional fax machine, and we're thrilled that it's benefiting you in this virtual world!

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Verified User in Insurance
AI
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Documo?

The fax is very easy to process as email Review collected by and hosted on G2.com.

What do you dislike about Documo?

No report to count how many faxes have been sent till the end of the bill cycle Review collected by and hosted on G2.com.

What problems is Documo solving and how is that benefiting you?

Sending faxes and combing documents to one PDF help our company operate Review collected by and hosted on G2.com.

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Verified User in Medical Practice
UM
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about Documo?

Save paper! You can select what you want to print and delete all spam. Better yet, you can create a PDF of the document and avoid printing all together! Review collected by and hosted on G2.com.

What do you dislike about Documo?

I wish that you would get a confirmation page showing a partial image of what was faxed. Review collected by and hosted on G2.com.

What problems is Documo solving and how is that benefiting you?

We have cut down on the use of toner and paper. Review collected by and hosted on G2.com.

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MW
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Documo?

Efficient way to allow multiple people at fax at the same time right from there desktops tracking usage is simple and the solution is extremely cost effective. Review collected by and hosted on G2.com.

What do you dislike about Documo?

nothing major so far works as it should had minimal downtime Review collected by and hosted on G2.com.

What problems is Documo solving and how is that benefiting you?

Enables us to have 40+ users fax multipage documents at the same time, its faster than using the copier or a fax machine and notifications reach the users via email without having to wait. Review collected by and hosted on G2.com.

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