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145 Documo Reviews

4.7 out of 5
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145 Documo Reviews
4.7 out of 5
145 Documo Reviews
4.7 out of 5

Documo Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for DocumoQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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PA
Spacialist - Business Analysis
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Documo?

Easy way to sign pdf documents online with the ease of mobile or tablet or laptop. Review collected by and hosted on G2.com.

What do you dislike about Documo?

Simply easy way to sign digital documents to get the results instantly. Review collected by and hosted on G2.com.

YO
Product Designer
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Documo?

mFax provides a really fast and easy way to send faxes. The interface is very user-friendly and it was easy for me to figure out how to send faxes on the first try. You can submit a fax to be sent out within seconds. It also has good features for including cover letters in faxes. Also you can send the same fax to multiple fax numbers. Review collected by and hosted on G2.com.

What do you dislike about Documo?

I don't like how its not immediately apparent that you don't have to fill out all the form fields when sending a fax - they are mostly optional and will save you time if you do not need to fill them out, but do appreciate the fields when needed (includes notes, subject, tags). Also, you're not able to edit the number of pages in an attachment through mFax so make sure you have the correct number of pages in your file before you attach it. Review collected by and hosted on G2.com.

Response from Documo Support of Documo

We're happy to hear that mFax is providing a fast and user-friendly way for you to send faxes. We value your feedback about the form fields and attachment editing, and we will strive to enhance these aspects of the service for a better user experience.

GK
Satellite Engineer
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Documo?

What I really like most about mSign is the ease of use. I've used quite a few solutions over the years and this product is just very intuitive and simple. I like that. I also appreciate some of the features they've included such as the auditing feature. I send a fair amount of documents for signature and I like to keep track of where they are in the process as they often have multiple folks who need to touch them. Review collected by and hosted on G2.com.

What do you dislike about Documo?

I've been using the product just under a month now and haven't found any big negatives. There are some features I'd like that they don't have but according to them, they are adding updates regularly and some of the stuff I was hoping for is apparently in the works. So, we'll see! Review collected by and hosted on G2.com.

JH
Founder and CEO
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Documo?

It just works. It's reliable and easy to use, without a lot of overhead. It does everything you need from an esignature platform, the UI is straightforward, and the signature request emails actually get reliably delivered (unlike a recent experience I had with a famous competitor beginning with a D). The webhooks capability is slick and lets you set up integrations with easily.

I also like mSign's integration with the broader Documo platform, especially mFax, which is head and shoulders above anything I've ever seen in the fax world. This combination in particular makes it an obvious win for healthcare and similar industries. Review collected by and hosted on G2.com.

What do you dislike about Documo?

While the UI is really nice, I think it could use a little bit more polish or a bit of a refresh. Elements are a little larger than necessary, maybe the color scheme could be better. But these are really minor quibbles on an overall excellent product. Review collected by and hosted on G2.com.

KM
Manager, Strategic Partnerships
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Documo?

There is no limit to the number of signatures!

This was a headache with my previous software provider. I did not think that I would run into an issue around signature count until there were multiple sub-contracting signoffs that needed to happen for our large contracts. I am so happy that I no longer have to stress about this. Review collected by and hosted on G2.com.

What do you dislike about Documo?

I don't think there is anything that I don't like about mSign.

It has all I need without the unnecessary features for the sake of features. It's extremely user-friendly and easy to use. I recently hired a new administrative assistant and they were up and running with the software in no time. It felt fool-proof. Review collected by and hosted on G2.com.

JB
Network Expense Manager
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Documo?

I've been using the mSign product for a few weeks now and I've got to say it's such a great eSignature product. Great user interface, very intuitive, and just works really smoothly. I look forward to future product updates. Review collected by and hosted on G2.com.

What do you dislike about Documo?

I don't see anything to dislike at this point. If I have to come up something it would be cool if they had a mobile app, but I'm sure that's in the works. Review collected by and hosted on G2.com.

Verified User in Medical Practice
AM
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Documo?

I found customer service to be one of the better features. The team is quick, responsive, and curtious. Review collected by and hosted on G2.com.

What do you dislike about Documo?

There are features that I don't know enough about to fully utilize. At first, it felt really overwhelming but the customer service team has helped every step of the way. Review collected by and hosted on G2.com.

RM
S
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Documo?

Their API is easy to use and has excellent features! Their documentation is also excellent. Their customer service is top notch as well. Review collected by and hosted on G2.com.

What do you dislike about Documo?

There is nothing I do not dislike. The product and service is excellent. Review collected by and hosted on G2.com.

Verified User in Mental Health Care
AM
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Documo?

It's super easy to drag and drop documents into the fax. The user interface is sleek and easy to understand. Review collected by and hosted on G2.com.

What do you dislike about Documo?

I wish there was a better inbox feature. Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness
UH
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Documo?

I love the affordable pricing and great user experience. Everything works as it should. Review collected by and hosted on G2.com.

What do you dislike about Documo?

I haven't figured out how to access archives or deleted faxes. Please make it more accessible to add fax numbers to the address book from the history page. Also, I'm not sure that we should call it a history page since that is where you read new faxes. Review collected by and hosted on G2.com.