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145 Documo Reviews

4.7 out of 5
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145 Documo Reviews
4.7 out of 5
145 Documo Reviews
4.7 out of 5

Documo Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for DocumoQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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KR
CEO
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Documo?

Ability for multiple users to receive info and contact. Review collected by and hosted on G2.com.

What do you dislike about Documo?

Some errors, although limited and always notified. Review collected by and hosted on G2.com.

Response from Documo Support of Documo

We're glad to hear that Documo is working well for your small business and that you appreciate the ability for multiple users to receive information and contact. We apologize for any errors you have experienced, but we're glad to hear that you are always notified. We understand the importance of reliable service and are continuously working to improve our platform. Thank you for sharing your experience with us!

SM
BDS
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Documo?

Hipaa Compliant, works weel with most other fax providers Review collected by and hosted on G2.com.

What do you dislike about Documo?

the gui is not as user friendly as it can Review collected by and hosted on G2.com.

Response from Documo Support of Documo

Thank you for sharing your feedback! We're glad to hear that you find Documo to be HIPAA compliant and that it works well with other fax providers. We appreciate your input about the user interface and will take that into consideration for future improvements.

Verified User in Information Technology and Services
AI
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Documo?

Easy implementation with great support. Being able to use a sandbox environment for testing was really helpful in implementing an API integration. Review collected by and hosted on G2.com.

What do you dislike about Documo?

Nothing to dislike - works as designed. Have not had an issue in over 2 years of using the service. Review collected by and hosted on G2.com.

Response from Documo Support of Documo

Thank you for the wonderful feedback! We're thrilled to hear that you find Documo easy to implement and that our support has been helpful. We're glad the sandbox environment was beneficial for your API integration. It's fantastic to hear that you haven't encountered any issues in over 2 years of using our service. We're delighted that Documo is helping you automate sending faxes from your software. If you ever have any questions or need assistance, please don't hesitate to reach out. Thank you for choosing Documo!

CS
Owner
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Documo?

The support has been fantastic. Porting issues and they were very responsive and did all they could to help me out. Also their intial sales guy was very nice and helpful in all my dealings. Review collected by and hosted on G2.com.

What do you dislike about Documo?

None that i can see. The service runs great and does what its designed to do. The Interface has had a bug here and there, but nothing crazy or nothing a quick refresh didnt cure. Review collected by and hosted on G2.com.

Response from Documo Support of Documo

We appreciate your feedback and are pleased to hear that our service is running great for you. We'll continue to work on improving the interface to ensure a smooth user experience.

EC
E
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about Documo?

* Fax to email

* Fax from any computer

* Fax confirmation via email Review collected by and hosted on G2.com.

What do you dislike about Documo?

Honestly, this product is so easy and convenient to use that I have no negative feedback. Review collected by and hosted on G2.com.

Response from Documo Support of Documo

We're thrilled to hear that you are enjoying the convenience and ease of use of our mFax service. Thank you for choosing us to support your national nonprofit efforts!

DR
Operations Manager
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
What do you like best about Documo?

Great UI

Ability to deliver faxes via sFTP Review collected by and hosted on G2.com.

What do you dislike about Documo?

There have been more then a few outages

Had an issue with sFTP delivery that a client depended on taht took several weeks for support to resolve Review collected by and hosted on G2.com.

Response from Documo Support of Documo

We're glad to hear you like our UI and the ability to deliver faxes via sFTP. We apologize for any outages you've experienced and the delay in resolving the sFTP delivery issue. We are constantly working to improve our service and appreciate your feedback.

DK
Owner/Operator
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about Documo?

Incredibly user friendly and easy to navigate Review collected by and hosted on G2.com.

What do you dislike about Documo?

I haven't found anything negative about Mfax Review collected by and hosted on G2.com.

Response from Documo Support of Documo

We're thrilled to hear that you find mFax incredibly user-friendly and easy to navigate. We strive to provide an intuitive experience for our users.

SR
Clinic Administrator
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Documo?

Mfax was easy to implement, is cost effective, and very reliable. All staff have enjoyed it and use daily with limited issues. Review collected by and hosted on G2.com.

What do you dislike about Documo?

The only feature we would like to see added to mfax is the option to load multiple documents into one fax. Review collected by and hosted on G2.com.

Response from Documo Support of Documo

Thank you for sharing your positive experience with mFax! We're thrilled to hear that the implementation was easy, cost-effective, and reliable for your staff. We appreciate your feedback on the feature request for loading multiple documents into one fax and will definitely consider it for future updates. We're glad to hear that mFax has provided fast and efficient faxing with limited errors or downtime for your team. If you have any further suggestions or need assistance, please feel free to reach out to us. Thank you for choosing mFax!

BB
COO
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Documo?

Efficient faxing platform, simple user interface, easy customization and branding - even for a non-IT admin. Review collected by and hosted on G2.com.

What do you dislike about Documo?

Some of the branding elements are not effective for faxing purposes (black and white). Some of the features are still a little glitchy, but the customer support team easily makes up for it with prompt and efficient support. Review collected by and hosted on G2.com.

Response from Documo Support of Documo

We're thrilled to hear that you find our faxing platform functional, reliable, and efficient for enterprise-level needs. We appreciate your feedback on the branding elements and glitchy features, and we will strive to address these issues. Thank you for acknowledging our prompt and efficient customer support.

Verified User in Accounting
AA
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about Documo?

I can fax right from my computer; I can fax multiple documents at the same time; I have a record of the fax history Review collected by and hosted on G2.com.

What do you dislike about Documo?

I haven't encountered any downsides or negatives of using mFax Review collected by and hosted on G2.com.

Response from Documo Support of Documo

Thank you for your positive feedback! We're thrilled that mFax has been able to solve your issues with faxing to government agencies and has provided a more efficient way to manage your documents. We appreciate your support!