Documo Pros and Cons

Documo saved my clients who were drowning in fax messages. They needed reliable solution and since the switch to Documo, cruise control has been achieved! Review collected by and hosted on G2.com.

There isn't much I dislike about Documo, really not anything. Review collected by and hosted on G2.com.

Excellent product that I've been using and selling for the last 8 years. I like that we can customize the Documo portal with our logo for our customer. I would recommend this product to anyone. Review collected by and hosted on G2.com.

I don't really have anything I dislike about the product. Review collected by and hosted on G2.com.

Easy to use web interface. Reliable endpoint faxing via use of their Fax Bridge as oppsoed to other competitors use SIP instead of HTTPS. Pricing is transparent. Support is responsive. Whitelabeling is best in its class. Review collected by and hosted on G2.com.

Porting customers can be cumbersome. Mainly because we have to create two different port requests. One to our carrier for their phone lines, and another to mFax for the fax lines. Since you cannot have 2 open port requests with a carrier, we have to do one at a time. Making Porting Process for a client onboard drag our 2-3 weeks to secure all their lines in each carrier. Wish there was a way that we could keep the number in our carrier and webhook it to mFax or have an integration to load numbers from Telnyx. Maybe there is a capability that we need to explore but I am not aware of that. Review collected by and hosted on G2.com.

mFax is easy to set up and works seamlessly right from the start. The user-friendly interface makes sending and receiving faxes hassle-free, which is a huge plus. It provides a reliable and straightforward solution for handling fax communications efficiently. Review collected by and hosted on G2.com.

The lack of integration with popular support systems like Zendesk, Intercom, and Salesforce is a significant drawback, especially for those who rely on these tools for customer service and operations. Additionally, the limited fax history can be problematic when we need to track previous communications, so having unlimited access to past faxes would be a crucial improvement. Review collected by and hosted on G2.com.

It's simple, does exactly what I need it to do - send and receive faxes digitally, and provides great value for the price. Review collected by and hosted on G2.com.

No complaints with Documo itself, just that the fax standard is prone to issues sometimes Review collected by and hosted on G2.com.

I am in dev team using Documo API for our service. We were looking for integration service with fax only. Documo is affordable, well-documented, and incredibly reliable. We deployed quickly and have experienced minimal issues in production. we could get email notification about service status from Documo. The issue is rarely happened. IT IS RELIABLE! Review collected by and hosted on G2.com.

Documo meets our faxing needs without any issues. Review collected by and hosted on G2.com.

Enterprise management; amazing reporting tool; very flexible to multi user environment ; the best support so fast an efficient I never need anything more than starting a live chat online. Review collected by and hosted on G2.com.

I wish fax bridge could accept more than one number assigned per device Review collected by and hosted on G2.com.

I love how mFax's whitelabel service helps us provide reliable cloud faxing to a wide range of customers. It is very easy to onboard new customers, port their numbers, and enable them for hybrid cloud and physical faxing. It is also reasonably priced. Review collected by and hosted on G2.com.

Personally, the biggest issue we have seen is with using the faxbridge service -- problems with those are very difficult to troubleshoot and we are not immediately aware that an issue has occrred until an end-user reports to us. Review collected by and hosted on G2.com.

I am so grateful for HIIPAA compliant mFax! I recently started working exclusively from home and don't know what I would do without mFax! There was no real learning curve, as the implementation and use of the product was self-explanatory. I am immediately notified via email when a fax has been sent successfully, as well as when I receive a fax. MFax allows me to download and save faxes I receive and send, and maintains my complete fax history! The customer service department is quick to respond and so extremely helpful! Review collected by and hosted on G2.com.

I cannot think of one negative experience I've had since using mFax. Review collected by and hosted on G2.com.

We are a public library that uses mFax for public faxing and after exhaustive research, mFax was the only solution we could find that consistently works and at a very reasonable price. The solution was easy to set up and very easy to use for our customers. Customer support is great and the features are just right. It is easily integrated with our Xerox copiers where our patrons interact with to fax documents for free and do so frequently. Review collected by and hosted on G2.com.

When services are impacted by third party services, the company does not let their customers know that faxing services are unavailable. Review collected by and hosted on G2.com.