121 Documo Reviews
Overall Review Sentiment for Documo
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I love how mFax's whitelabel service helps us provide reliable cloud faxing to a wide range of customers. It is very easy to onboard new customers, port their numbers, and enable them for hybrid cloud and physical faxing. It is also reasonably priced. Review collected by and hosted on G2.com.
Personally, the biggest issue we have seen is with using the faxbridge service -- problems with those are very difficult to troubleshoot and we are not immediately aware that an issue has occrred until an end-user reports to us. Review collected by and hosted on G2.com.
I am so grateful for HIIPAA compliant mFax! I recently started working exclusively from home and don't know what I would do without mFax! There was no real learning curve, as the implementation and use of the product was self-explanatory. I am immediately notified via email when a fax has been sent successfully, as well as when I receive a fax. MFax allows me to download and save faxes I receive and send, and maintains my complete fax history! The customer service department is quick to respond and so extremely helpful! Review collected by and hosted on G2.com.
I cannot think of one negative experience I've had since using mFax. Review collected by and hosted on G2.com.
We are a public library that uses mFax for public faxing and after exhaustive research, mFax was the only solution we could find that consistently works and at a very reasonable price. The solution was easy to set up and very easy to use for our customers. Customer support is great and the features are just right. It is easily integrated with our Xerox copiers where our patrons interact with to fax documents for free and do so frequently. Review collected by and hosted on G2.com.
When services are impacted by third party services, the company does not let their customers know that faxing services are unavailable. Review collected by and hosted on G2.com.
mFax is a great solution for digital faxing. We have been using it for about 3 months now after switching from analong faxing. It has been incredibly easy to use for our end users, and the admin portal is simple and straightforward. I chose mFax because of the pricing structure. It was very easy to understand, and it fit our needs the best. I love how it is a flat rate no matter how many users or pages are needed. Review collected by and hosted on G2.com.
The only annoyance that I've had was when porting over numbers. I've had to do it for two sets of numbers now, and both times, the numbers were ported over prior to the dates that I had inputted. Review collected by and hosted on G2.com.
mFax is an easy to impliment soltuion for MSPs such as ourselves. It's a sotuion that works as expected and is easy for our cusotmer base to grasp and understand. As well, mFax support is top notch. Their techs are friendly and know how to promplty solve issues. Review collected by and hosted on G2.com.
There are no dislikes that we have about mFax. Review collected by and hosted on G2.com.
mFax has a lot of great features and has been a very reliable platform. Feedback and feature requests from users is taken seriously and they are constantly looking for new integrations to implement. Review collected by and hosted on G2.com.
The support use to be better and we have more issues out of the new ATAs than we did before. Review collected by and hosted on G2.com.
We went from an in house "fax server" to mfax, and the transition and implenentation was smooth. Basically we went from spending thousands a year on phone lines for a fax solution and support for it, to about half that with mfax, AND it works better for the end users. We are not heavy fax users, but we still need them for business requirements. Review collected by and hosted on G2.com.
It takes multiple steps to get a report that shows me who *isn't* using mfax, but otherwise it's great! Review collected by and hosted on G2.com.
The support has been fantastic. Porting issues and they were very responsive and did all they could to help me out. Also their intial sales guy was very nice and helpful in all my dealings. Review collected by and hosted on G2.com.
None that i can see. The service runs great and does what its designed to do. The Interface has had a bug here and there, but nothing crazy or nothing a quick refresh didnt cure. Review collected by and hosted on G2.com.
* Fax to email
* Fax from any computer
* Fax confirmation via email Review collected by and hosted on G2.com.
Honestly, this product is so easy and convenient to use that I have no negative feedback. Review collected by and hosted on G2.com.
