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Documo Reviews & Product Details - Page 2

Documo Overview

What is Documo?

mFax is now Documo! Documo is designed for companies that need a scalable solution for high-volume faxing compliant with HIPAA, GLBA, SOX, & PCI. Fax from any device and integrate seamlessly into existing apps and workflows. TLS 1.2 and AES 256 encryption ensures all data is secure both at-rest and in-transit. Documo's Tier-1 Priority Delivery Network enables industry-leading deliverability rates and can cut failures by up to 80%. No contracts. No Hidden fees. No BS. Just secure, reliable, and easy-to-use cloud fax backed by knowledgeable and responsive 24/7 live US-based support.

Documo Details
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Documo Community
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Product Description

Documo is designed for companies that need a scalable solution for high-volume faxing compliant with HIPAA, GLBA, SOX, & PCI. Fax from any device and integrate seamlessly into existing apps and workflows. TLS 1.2 and AES 256 encryption ensures all data is secure both at-rest and in-transit. Documo's Tier-1 Priority Delivery Network enables industry-leading deliverability rates and can cut failures by up to 80%. No contracts. No Hidden fees. No BS. Just secure, reliable, and easy-to-use cloud fax backed by knowledgeable and responsive 24/7 live US-based support.

How do you position yourself against your competitors?

Documo's secure and compliant Priority Delivery Network enables higher fax completion rates and improved deliverability. Our US-based 24/7 live customer support is there to help anytime you need it.

Documo's goal is to eliminate filing cabinets, one product at a time.


Seller Details
Seller
Documo
Company Website
Year Founded
2014
HQ Location
Wilmington, DE
LinkedIn® Page
www.linkedin.com
44 employees on LinkedIn®
Description

Documo is a cloud-based document management and electronic signature platform designed to streamline the creation, sharing, and signing of documents. The platform offers tools for document automation, secure storage, and collaboration, enabling businesses to enhance their workflows and improve efficiency. With features such as customizable templates and real-time tracking, Documo aims to simplify the document lifecycle for organizations of all sizes.


JH
Overview Provided by:

Documo Integrations

(5)
Verified by Documo

Recent Documo Reviews

Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
4.0 out of 5
"so far so good"
BS"D Responsiveness when issue recognized by customer
AA
Angelica A.Small-Business (50 or fewer emp.)
4.5 out of 5
"Communication Made Easy"
I like the ease of using this platform, especially in sending documents to our clients in a clinical trial and tracking receipts of documents.
R
Rene .Small-Business (50 or fewer emp.)
3.0 out of 5
"Not too user friendly or intuitive"
It’s fairly inexpensive for those of us who need fax capability infrequently.
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149 out of 150 Total Reviews for Documo

4.7 out of 5
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149 out of 150 Total Reviews for Documo
4.7 out of 5
149 out of 150 Total Reviews for Documo
4.7 out of 5

Documo Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for DocumoQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
JC
DIrector of Information Systems and Technology
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
What do you like best about Documo?

The ability to programatically integrate our documo environment with 3rd part services through the service API. Review collected by and hosted on G2.com.

What do you dislike about Documo?

We needed better options for scaling up and getting pricing adjusted past the small scale PoC rates. The enterprise team was able to take care of us though. Review collected by and hosted on G2.com.

What problems is Documo solving and how is that benefiting you?

shared fax lines through individual accounts was a big plus. That plus the API integrations made it a very scalable and flexible solution for us. Review collected by and hosted on G2.com.

Response from Documo Support of Documo

Thank you for sharing your positive experience with our platform. We're pleased that you find our API integration and competitive rates to be beneficial. We understand the need for better scaling options and pricing adjustments, and we're glad that our enterprise team was able to address your concerns. It's great to hear that our shared fax lines and API integrations have provided a scalable and flexible solution for your needs.

JD
Teacher
Primary/Secondary Education
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Documo?

Documo is simple to use, and you don’t have to worry about compliance because it meets all the necessary standards. Plus, everything is digital, so you can manage faxes without the hassle of a traditional machine. Overall, Documo is a solid choice for anyone who needs secure, straightforward faxing. Review collected by and hosted on G2.com.

What do you dislike about Documo?

I wish there were an easier way to see previews of outbound faxes Review collected by and hosted on G2.com.

What problems is Documo solving and how is that benefiting you?

Documo integrates with our EMR for seamless faxing Review collected by and hosted on G2.com.

Response from Documo Support of Documo

Thank you for sharing your positive experience with Documo. We understand the importance of seamless and secure faxing, and we're pleased to hear that our solution meets your needs. We'll take note of your suggestion for easier previews of outbound faxes.

RA
CIO
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Documo?

I reviewed few electronic faxing solutions, and I liked Documo the most.

Ability to email the recipient with a notification when a fax is received and attach the fax in PDF format, was a very useful feature.

The basic plan comes with 5 toll-free fax numbers that we get to use. Review collected by and hosted on G2.com.

What do you dislike about Documo?

Haven't used it that long to dislike it. Review collected by and hosted on G2.com.

What problems is Documo solving and how is that benefiting you?

reliance on fax machines and paper Review collected by and hosted on G2.com.

Response from Documo Support of Documo

We're thrilled to hear that you are enjoying the features and affordability of our service, especially the ability to email recipients when a fax is received. We hope to continue exceeding your expectations as you use our service more.

R
President
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 invite on behalf of seller
What do you like best about Documo?

It’s fairly inexpensive for those of us who need fax capability infrequently. Review collected by and hosted on G2.com.

What do you dislike about Documo?

I do not find it to be as user friendly or intuitive as I believe it should be. Of course some of my experience could be because I use it infrequently. However, because I was looking for something for this level of use, I really do need something that is quick and easy, especially for retrieving incoming faxes. I often end up using more time than I think is reasonable to try and perform simple functions. Review collected by and hosted on G2.com.

What problems is Documo solving and how is that benefiting you?

It’s mostly solving having the capability to receive occasional faxes. Review collected by and hosted on G2.com.

PG
System Engineer Supervisor
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
What do you like best about Documo?

So far has the best Web GUi any Virtual fax provider out there. Very easy to navigate around. Review collected by and hosted on G2.com.

What do you dislike about Documo?

The only Thing that i don't like it that their underline for api is faxback. and we had a lot ofi issues with Faxback in the pass. Review collected by and hosted on G2.com.

What problems is Documo solving and how is that benefiting you?

I very happy on what they build and right now I can't think of anything. Review collected by and hosted on G2.com.

Response from Documo Support of Documo

We're thrilled to hear that Documo is solving your virtual fax needs. If you ever encounter any issues, please don't hesitate to reach out to our support team.

CL
Director Carrier Services
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Documo?

The best think about it is I can do everything from my computer. I like not having to run to the fax machine to receive or send faxes. I Review collected by and hosted on G2.com.

What do you dislike about Documo?

There isn't anything that I have found thus far that I haven't liked about Documo. Review collected by and hosted on G2.com.

What problems is Documo solving and how is that benefiting you?

I work remote about 90% of the time and not having to worry about having a fax machine makes life easier. Review collected by and hosted on G2.com.

Response from Documo Support of Documo

We're glad to hear that you find Documo reliable and easy to use, especially the convenience of being able to send and receive faxes from your computer.

AA
Clinical Research Coordinator II
Hospital & Health Care
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
What do you like best about Documo?

I like the ease of using this platform, especially in sending documents to our clients in a clinical trial and tracking receipts of documents. Review collected by and hosted on G2.com.

What do you dislike about Documo?

So far, we haven't encountered any issue in using this platform. Review collected by and hosted on G2.com.

What problems is Documo solving and how is that benefiting you?

I like how easy we navigate the platform in faxing documents both inbound and outbound. And how each documents are labeled. Review collected by and hosted on G2.com.

Response from Documo Support of Documo

Thank you for your feedback! We're glad to hear that you haven't encountered any issues with using Documo and that it's meeting your needs for faxing documents both inbound and outbound.

TS
IT Specialist
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
What do you like best about Documo?

The control I have over all users

The ease of implementation for all workers

Great customer support

And a lot of features

Easy to use even for non tech savvy employees Review collected by and hosted on G2.com.

What do you dislike about Documo?

The custom branding didn't work for us and i couldn't figure out why Review collected by and hosted on G2.com.

What problems is Documo solving and how is that benefiting you?

Complying with HIPAA regulations while having a modern design and great features Review collected by and hosted on G2.com.

Response from Documo Support of Documo

Thank you for sharing your positive feedback about Documo! We're thrilled to hear that you appreciate the control over users, ease of implementation, great customer support, and user-friendly features.

We're sorry to hear about the issue with custom branding not working as expected. We'd like to investigate this further to ensure a seamless experience for you. Please reach out to our support team so we can assist you with resolving this matter.

It's great to know that Documo is helping you comply with HIPAA regulations while offering modern design and great features. We're committed to providing solutions that benefit our customers in various ways. Thank you for choosing Documo!

JR
Systems Analyst
Information Technology and Services
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Documo?

It is so easy... a caveman can do it! The interface being all on one page is nice as well. Review collected by and hosted on G2.com.

What do you dislike about Documo?

If you are assigned multiple numbers, notifications cannot be fine tuned. It is either all or nothing. Review collected by and hosted on G2.com.

What problems is Documo solving and how is that benefiting you?

Keeping a fax solution in place for the organization but going with a cloud solution rather than an on prem solution. Review collected by and hosted on G2.com.

Response from Documo Support of Documo

Thank you for sharing your positive feedback about our easy-to-use interface! We're thrilled to hear that you find Documo user-friendly. We appreciate your feedback on notifications and understand the importance of having more control over them. Our team is continuously working on enhancements, and we will take your suggestion into consideration for future updates.

It's great to hear that Documo is helping your organization transition to a cloud faxing solution, providing the convenience and flexibility you need. If you have any more suggestions or feedback, please feel free to reach out. We're here to help and improve your experience with Documo. Thank you for choosing us!

OH
general counsel
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Documo?

I love that the API is comprehensive and easy to use. We integrated the service with custom code we use. It's a core function in our business that is used dozens of times every day. We use it for HIPAA-regulated faxes, and it was easy to implement features we needed to make it compliant. Customer support is very responsive. Review collected by and hosted on G2.com.

What do you dislike about Documo?

I wish the logging was a little more accessible. I like to be self-sufficient in troubleshooting errors, and I sometimes have to contact support for help figuring out what is happening in the system. To their credit, the help is prompt and very skilled on the front line. Review collected by and hosted on G2.com.

What problems is Documo solving and how is that benefiting you?

I wish we could get away from using faxes so often, but healthcare billing relies heavily on them. We use mFax for both inbound and outbound faxing of medical claims and supporting documentation. We've integrated it with custom code so that we can securely send faxes from our Exchange Online email system and receive them into a HIPAA-compliant online document filing system. Review collected by and hosted on G2.com.

Response from Documo Support of Documo

We're thrilled to hear that you find our API comprehensive and easy to use, and that it has become a core function in your business. We appreciate your feedback about the logging accessibility and will take it into consideration for future improvements.