146 out of 147 Total Reviews for Documo
Overall Review Sentiment for Documo
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Ease of use. Some of our users resist change and this product was easy for them to understand the interface, create a fax, and begin using the new product. We transitioned to this product from another popular, but old, solution and the integration with our current workflow was easy to re-create. Review collected by and hosted on G2.com.
The administration console is not the most intuitive, but it's fairly simple to use and gets the job done. Review collected by and hosted on G2.com.
mFax gives a pretty easy experience for sending and receiving faxes, really making the whole process a lot quicker and smoother. Integrating their API was pretty simple too, since the documentation was clear enough to follow, which made it easier to automate our fax workflows. Whenever we've had questions or ran into issues, their customer support team has been quick and helpful in getting things sorted out. Plus, the software's been super reliable with great uptime, so our communications always get delivered on time without any major hiccups. Review collected by and hosted on G2.com.
While mFax is overall great, one thing that could be improved is adding more detailed analytics and reporting features. This would make it easier for us to keep track of our fax usage and performance. That said, it's a pretty minor thing and doesn't really take away from how effective the service is overall. Review collected by and hosted on G2.com.
Great customer service in assisting us with setup. The e-fax system works great and meets our needs Review collected by and hosted on G2.com.
I wish a notification of a fax received could come directly to my email Review collected by and hosted on G2.com.
Documo has been our choice for faxing and document signatures. Review collected by and hosted on G2.com.
Nothing. We have yet to see or experience any downtime or issues with our account and requests for information or assistance is readily available. Review collected by and hosted on G2.com.
You can even sent from literaly anywherre including your old fax machine without using a POTS line. I also like not having to print all the junk faxes and being able to go back and reread or print older historic faxes. Review collected by and hosted on G2.com.
So far I haven't found anything that I could add to a wish list. Excellent fax solution. Review collected by and hosted on G2.com.
Documo saved my clients who were drowning in fax messages. They needed reliable solution and since the switch to Documo, cruise control has been achieved! Review collected by and hosted on G2.com.
There isn't much I dislike about Documo, really not anything. Review collected by and hosted on G2.com.
Excellent product that I've been using and selling for the last 8 years. I like that we can customize the Documo portal with our logo for our customer. I would recommend this product to anyone. Review collected by and hosted on G2.com.
I don't really have anything I dislike about the product. Review collected by and hosted on G2.com.
Easy to use web interface. Reliable endpoint faxing via use of their Fax Bridge as oppsoed to other competitors use SIP instead of HTTPS. Pricing is transparent. Support is responsive. Whitelabeling is best in its class. Review collected by and hosted on G2.com.
Porting customers can be cumbersome. Mainly because we have to create two different port requests. One to our carrier for their phone lines, and another to mFax for the fax lines. Since you cannot have 2 open port requests with a carrier, we have to do one at a time. Making Porting Process for a client onboard drag our 2-3 weeks to secure all their lines in each carrier. Wish there was a way that we could keep the number in our carrier and webhook it to mFax or have an integration to load numbers from Telnyx. Maybe there is a capability that we need to explore but I am not aware of that. Review collected by and hosted on G2.com.
mFax is easy to set up and works seamlessly right from the start. The user-friendly interface makes sending and receiving faxes hassle-free, which is a huge plus. It provides a reliable and straightforward solution for handling fax communications efficiently. Review collected by and hosted on G2.com.
The lack of integration with popular support systems like Zendesk, Intercom, and Salesforce is a significant drawback, especially for those who rely on these tools for customer service and operations. Additionally, the limited fax history can be problematic when we need to track previous communications, so having unlimited access to past faxes would be a crucial improvement. Review collected by and hosted on G2.com.
It's simple, does exactly what I need it to do - send and receive faxes digitally, and provides great value for the price. Review collected by and hosted on G2.com.
No complaints with Documo itself, just that the fax standard is prone to issues sometimes Review collected by and hosted on G2.com.
