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Documo Reviews & Product Details - Page 5

Documo Overview

What is Documo?

mFax is now Documo! Documo is designed for companies that need a scalable solution for high-volume faxing compliant with HIPAA, GLBA, SOX, & PCI. Fax from any device and integrate seamlessly into existing apps and workflows. TLS 1.2 and AES 256 encryption ensures all data is secure both at-rest and in-transit. Documo's Tier-1 Priority Delivery Network enables industry-leading deliverability rates and can cut failures by up to 80%. No contracts. No Hidden fees. No BS. Just secure, reliable, and easy-to-use cloud fax backed by knowledgeable and responsive 24/7 live US-based support.

Documo Details
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Documo Community
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Product Description

Documo is designed for companies that need a scalable solution for high-volume faxing compliant with HIPAA, GLBA, SOX, & PCI. Fax from any device and integrate seamlessly into existing apps and workflows. TLS 1.2 and AES 256 encryption ensures all data is secure both at-rest and in-transit. Documo's Tier-1 Priority Delivery Network enables industry-leading deliverability rates and can cut failures by up to 80%. No contracts. No Hidden fees. No BS. Just secure, reliable, and easy-to-use cloud fax backed by knowledgeable and responsive 24/7 live US-based support.

How do you position yourself against your competitors?

Documo's secure and compliant Priority Delivery Network enables higher fax completion rates and improved deliverability. Our US-based 24/7 live customer support is there to help anytime you need it.

Documo's goal is to eliminate filing cabinets, one product at a time.


Seller Details
Seller
Documo
Company Website
Year Founded
2014
HQ Location
Wilmington, DE
LinkedIn® Page
www.linkedin.com
44 employees on LinkedIn®
Description

Documo is a cloud-based document management and electronic signature platform designed to streamline the creation, sharing, and signing of documents. The platform offers tools for document automation, secure storage, and collaboration, enabling businesses to enhance their workflows and improve efficiency. With features such as customizable templates and real-time tracking, Documo aims to simplify the document lifecycle for organizations of all sizes.


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Overview Provided by:

Recent Documo Reviews

TS
Tovy S.Mid-Market (51-1000 emp.)
5.0 out of 5
"Customizable for big teams"
The control I have over all users The ease of implementation for all workers Great customer support And a lot of features Easy to use even f...
BB
Brad B.Mid-Market (51-1000 emp.)
4.0 out of 5
"Good product and good service"
Great customer service in assisting us with setup. The e-fax system works great and meets our needs
LP
Lukas P.Small-Business (50 or fewer emp.)
5.0 out of 5
"Reliable, Easy-to-Use Fax Solution That Just Works"
We've been using Documo's faxing service since July 2023, and the experience has been outstanding. The platform is incredibly easy to use, both for...
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Documo Media

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144 out of 145 Total Reviews for Documo

4.7 out of 5
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144 out of 145 Total Reviews for Documo
4.7 out of 5
144 out of 145 Total Reviews for Documo
4.7 out of 5

Documo Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for DocumoQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
SM
BDS
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Documo?

Hipaa Compliant, works weel with most other fax providers Review collected by and hosted on G2.com.

What do you dislike about Documo?

the gui is not as user friendly as it can Review collected by and hosted on G2.com.

What problems is Documo solving and how is that benefiting you?

its hipaa compliant and provides pretty decent efax service Review collected by and hosted on G2.com.

Response from Documo Support of Documo

Thank you for sharing your feedback! We're glad to hear that you find Documo to be HIPAA compliant and that it works well with other fax providers. We appreciate your input about the user interface and will take that into consideration for future improvements.

Verified User in Information Technology and Services
AI
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Documo?

Easy implementation with great support. Being able to use a sandbox environment for testing was really helpful in implementing an API integration. Review collected by and hosted on G2.com.

What do you dislike about Documo?

Nothing to dislike - works as designed. Have not had an issue in over 2 years of using the service. Review collected by and hosted on G2.com.

What problems is Documo solving and how is that benefiting you?

Documo helps us automate sending faxes from our software. Review collected by and hosted on G2.com.

Response from Documo Support of Documo

Thank you for the wonderful feedback! We're thrilled to hear that you find Documo easy to implement and that our support has been helpful. We're glad the sandbox environment was beneficial for your API integration. It's fantastic to hear that you haven't encountered any issues in over 2 years of using our service. We're delighted that Documo is helping you automate sending faxes from your software. If you ever have any questions or need assistance, please don't hesitate to reach out. Thank you for choosing Documo!

CS
Owner
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Documo?

The support has been fantastic. Porting issues and they were very responsive and did all they could to help me out. Also their intial sales guy was very nice and helpful in all my dealings. Review collected by and hosted on G2.com.

What do you dislike about Documo?

None that i can see. The service runs great and does what its designed to do. The Interface has had a bug here and there, but nothing crazy or nothing a quick refresh didnt cure. Review collected by and hosted on G2.com.

What problems is Documo solving and how is that benefiting you?

Good and working Fax to Email solution. Review collected by and hosted on G2.com.

Response from Documo Support of Documo

We appreciate your feedback and are pleased to hear that our service is running great for you. We'll continue to work on improving the interface to ensure a smooth user experience.

EC
E
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about Documo?

* Fax to email

* Fax from any computer

* Fax confirmation via email Review collected by and hosted on G2.com.

What do you dislike about Documo?

Honestly, this product is so easy and convenient to use that I have no negative feedback. Review collected by and hosted on G2.com.

What problems is Documo solving and how is that benefiting you?

We are a national nonprofit that helps front line community heroes with mental health. Because of our national reach we elected to use Mfax because of how amazing they are. Review collected by and hosted on G2.com.

Response from Documo Support of Documo

We're thrilled to hear that you are enjoying the convenience and ease of use of our mFax service. Thank you for choosing us to support your national nonprofit efforts!

DR
Operations Manager
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
What do you like best about Documo?

Great UI

Ability to deliver faxes via sFTP Review collected by and hosted on G2.com.

What do you dislike about Documo?

There have been more then a few outages

Had an issue with sFTP delivery that a client depended on taht took several weeks for support to resolve Review collected by and hosted on G2.com.

What problems is Documo solving and how is that benefiting you?

Fax delivery to via sFTP and and nice web ui Review collected by and hosted on G2.com.

Response from Documo Support of Documo

We're glad to hear you like our UI and the ability to deliver faxes via sFTP. We apologize for any outages you've experienced and the delay in resolving the sFTP delivery issue. We are constantly working to improve our service and appreciate your feedback.

DK
Owner/Operator
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about Documo?

Incredibly user friendly and easy to navigate Review collected by and hosted on G2.com.

What do you dislike about Documo?

I haven't found anything negative about Mfax Review collected by and hosted on G2.com.

What problems is Documo solving and how is that benefiting you?

Multiple employees and departments can seamlessly send and receive faxes Review collected by and hosted on G2.com.

Response from Documo Support of Documo

We're thrilled to hear that you find mFax incredibly user-friendly and easy to navigate. We strive to provide an intuitive experience for our users.

SR
Clinic Administrator
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Documo?

Mfax was easy to implement, is cost effective, and very reliable. All staff have enjoyed it and use daily with limited issues. Review collected by and hosted on G2.com.

What do you dislike about Documo?

The only feature we would like to see added to mfax is the option to load multiple documents into one fax. Review collected by and hosted on G2.com.

What problems is Documo solving and how is that benefiting you?

Fast efficient faxing with limited errors or downtime. Review collected by and hosted on G2.com.

Response from Documo Support of Documo

Thank you for sharing your positive experience with mFax! We're thrilled to hear that the implementation was easy, cost-effective, and reliable for your staff. We appreciate your feedback on the feature request for loading multiple documents into one fax and will definitely consider it for future updates. We're glad to hear that mFax has provided fast and efficient faxing with limited errors or downtime for your team. If you have any further suggestions or need assistance, please feel free to reach out to us. Thank you for choosing mFax!

BB
COO
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Documo?

Efficient faxing platform, simple user interface, easy customization and branding - even for a non-IT admin. Review collected by and hosted on G2.com.

What do you dislike about Documo?

Some of the branding elements are not effective for faxing purposes (black and white). Some of the features are still a little glitchy, but the customer support team easily makes up for it with prompt and efficient support. Review collected by and hosted on G2.com.

What problems is Documo solving and how is that benefiting you?

Enterprise level, HIPAA compliant faxing platform that is functional, reliable and efficient. Review collected by and hosted on G2.com.

Response from Documo Support of Documo

We're thrilled to hear that you find our faxing platform functional, reliable, and efficient for enterprise-level needs. We appreciate your feedback on the branding elements and glitchy features, and we will strive to address these issues. Thank you for acknowledging our prompt and efficient customer support.

Verified User in Accounting
AA
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about Documo?

I can fax right from my computer; I can fax multiple documents at the same time; I have a record of the fax history Review collected by and hosted on G2.com.

What do you dislike about Documo?

I haven't encountered any downsides or negatives of using mFax Review collected by and hosted on G2.com.

What problems is Documo solving and how is that benefiting you?

We were having issues getting faxes to go through to government agencies using our fax machine; mFax has not encountered that issue. It is easy to scan a document or print to our document management system and then fax without having to print anything on paper. Review collected by and hosted on G2.com.

Response from Documo Support of Documo

Thank you for your positive feedback! We're thrilled that mFax has been able to solve your issues with faxing to government agencies and has provided a more efficient way to manage your documents. We appreciate your support!

MH
CIO
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Documo?

Th emanagemnt interface is easy to work with Review collected by and hosted on G2.com.

What do you dislike about Documo?

you have to monitor cost overages closly ...no automated alerts Review collected by and hosted on G2.com.

What problems is Documo solving and how is that benefiting you?

Efax deployments Review collected by and hosted on G2.com.

Response from Documo Support of Documo

Thank you for sharing your positive experience with our service. We understand the need for automated alerts for cost monitoring and will take this into consideration for future enhancements. We're committed to providing a seamless experience for our customers.