149 out of 150 Total Reviews for Documo
Overall Review Sentiment for Documo
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I love the support from mFax. They have a very fast response time and jump right on any issue we have to make sure the platform is performing as it should. They FaxBridges are easy to deploy and are pretty rock solid so far. Review collected by and hosted on G2.com.
Our business is on the East Coast so when they do an upgrade sometimes we can't get support early in the morning right away. They are normally on it before regular business hours which is awesome though. They are working on putting notifications into the platform for transparency on updates. Review collected by and hosted on G2.com.
mFax is easy to use and user friendly. From day one I have been able to retreive my morning faxes and review all documents before my work day develops. This has lead to improve functionality in my work place. This fax is a 5 star to other competive companies. Review collected by and hosted on G2.com.
Log ins after updates. I find the program has frequent updates that may cause 3rd party software issues. Review collected by and hosted on G2.com.
MFax allows fast delivery of information, recommended as HIPAA compliant and has pleasant outlook Review collected by and hosted on G2.com.
1/ CONFIDENTIALITY NOTICE is not included on the cover page; I have to copy and paste it with every sending
2/ I have 1-5 recipients at a time and when I enter the names they are not linked with the numbers. The program is not linked to Outlook contact list. Instead, it offers to build the contact data base inside of the program - Impossible! If the fax message is not delivered "Oh, no!", then I do not know who I have to resend it to. In this case I have to open the Oh No message, then PDF document, then I open Outlook contact and try to match with fax# figuring out who is a recipient out of those several in that fax.
Instead of:
#
#
#
and Name1, name 2, name 3
The setting should be
#1- Name 1
#2 - Name 2
# 3- Name 3
3/ It does not give the selection to resend to 1 of the numbers that failed and I have to create a new message to the failed one or resend multiple times to recipients who have already received the fax.
4/ If the transmission fails, it does not give the feedback on the reason: busy, out of service etc.
5/ It would be a miracle if it creates the data base of contacts out of what was used in previous faxes and populate the windows with the linked recipient's name with recipient's Fax number information automatically. Sorry for the challenge.
Review collected by and hosted on G2.com.
Hello, we have been porting many of our customers over to Documo and its been an easy transition. It's been very user friendly for our customers and also easy for us with porting and admin work. It's great how many users finally stop wasting a ton of paper and just send the files electronically, its a no-brainer. I know many users will not change away from using the fax machine, but slowly transitioning new users is helpful. Review collected by and hosted on G2.com.
There were some changes in the portal, such as looking up accounts that changed. So you search the account, then have to search the account again. We are on eastern time, and documo does not open until 11am our time. I understand and I wouldn't want to come to work any earlier either. Hopefully there won't be any need for support early morning on our end. I don't believe its been much of an issue so far. Possibly having an on call tech support for those east coast users? Review collected by and hosted on G2.com.
The ease and simplicity of sending faxes directly from my desktop. I draft a large number of letters to send to physicians each fall and the paper and postage this saves as well is huge. I also love the ability to resend a fax if the recipient hasn't sent the required forms back to me. It's just a really quick and functional way to send and receive faxes. I can wait to print off my inbound faxes until I'm ready which is another great feature. Review collected by and hosted on G2.com.
The only issue I will occasionally run into is errors for outgoing faxes, but I do think that has more to do with the fax number receiving the faxes rather than mFax itself. Review collected by and hosted on G2.com.
I enjoy this website because when my fax at work is acting up I can always look back on mFax, and get the faxes I need. Review collected by and hosted on G2.com.
There's nothing really to dislike I wish they didn't change the display on the left of the time I don't like the received "30 mins ago" I like when it shows the time and date. Review collected by and hosted on G2.com.
I like being able to easily send saved documents via fax easily and conveniently. Review collected by and hosted on G2.com.
I like the platform when you were able to send documents as a fax and an email simultaneously. Review collected by and hosted on G2.com.
How I can simply re-send a fax that did not go through. Review collected by and hosted on G2.com.
It is a tad slow, but that may be our network. Also need easier ability to personalize faxcover sheets. Review collected by and hosted on G2.com.
I love the ease of use. I listened briefly to the instructions as I am somewhat inpatient and found this mFax to be very user friendly, efficient, and great features too. Review collected by and hosted on G2.com.
I cannot find anything that I do not like about this product. It is quick and easy to use. Review collected by and hosted on G2.com.
I really like the internet platform that mFax uses. It is extremely convenient when trying to send a fax in 2018. Review collected by and hosted on G2.com.
I wish there was a little more documentation on the platform so that customers can understand what it is they are configuring. Review collected by and hosted on G2.com.
