143 out of 144 Total Reviews for Documo
Overall Review Sentiment for Documo
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I reviewed few electronic faxing solutions, and I liked Documo the most.
Ability to email the recipient with a notification when a fax is received and attach the fax in PDF format, was a very useful feature.
The basic plan comes with 5 toll-free fax numbers that we get to use. Review collected by and hosted on G2.com.
Haven't used it that long to dislike it. Review collected by and hosted on G2.com.
The best think about it is I can do everything from my computer. I like not having to run to the fax machine to receive or send faxes. I Review collected by and hosted on G2.com.
There isn't anything that I have found thus far that I haven't liked about Documo. Review collected by and hosted on G2.com.
It is so easy... a caveman can do it! The interface being all on one page is nice as well. Review collected by and hosted on G2.com.
If you are assigned multiple numbers, notifications cannot be fine tuned. It is either all or nothing. Review collected by and hosted on G2.com.
I love that the API is comprehensive and easy to use. We integrated the service with custom code we use. It's a core function in our business that is used dozens of times every day. We use it for HIPAA-regulated faxes, and it was easy to implement features we needed to make it compliant. Customer support is very responsive. Review collected by and hosted on G2.com.
I wish the logging was a little more accessible. I like to be self-sufficient in troubleshooting errors, and I sometimes have to contact support for help figuring out what is happening in the system. To their credit, the help is prompt and very skilled on the front line. Review collected by and hosted on G2.com.
We needed a HIPAA solution for cloud faxing. Documo offered that so we decided to give it a try and have been thrilled with our 3 years of service. The cost was less than keeping out POTS lines from the phone company. Review collected by and hosted on G2.com.
I do not dislike anything about the product. Review collected by and hosted on G2.com.
Ease of use. Some of our users resist change and this product was easy for them to understand the interface, create a fax, and begin using the new product. We transitioned to this product from another popular, but old, solution and the integration with our current workflow was easy to re-create. Review collected by and hosted on G2.com.
The administration console is not the most intuitive, but it's fairly simple to use and gets the job done. Review collected by and hosted on G2.com.
mFax gives a pretty easy experience for sending and receiving faxes, really making the whole process a lot quicker and smoother. Integrating their API was pretty simple too, since the documentation was clear enough to follow, which made it easier to automate our fax workflows. Whenever we've had questions or ran into issues, their customer support team has been quick and helpful in getting things sorted out. Plus, the software's been super reliable with great uptime, so our communications always get delivered on time without any major hiccups. Review collected by and hosted on G2.com.
While mFax is overall great, one thing that could be improved is adding more detailed analytics and reporting features. This would make it easier for us to keep track of our fax usage and performance. That said, it's a pretty minor thing and doesn't really take away from how effective the service is overall. Review collected by and hosted on G2.com.
Great customer service in assisting us with setup. The e-fax system works great and meets our needs Review collected by and hosted on G2.com.
I wish a notification of a fax received could come directly to my email Review collected by and hosted on G2.com.
Documo has been our choice for faxing and document signatures. Review collected by and hosted on G2.com.
Nothing. We have yet to see or experience any downtime or issues with our account and requests for information or assistance is readily available. Review collected by and hosted on G2.com.
