The seamless and user-friendly interface makes sending and receiving faxes incredibly easy. The integration with existing workflows is smooth, and the reliability of the service ensures faxes are sent without issues. The ability to access faxes from anywhere is a huge plus, making remote work much more efficient. Review collected by and hosted on G2.com.
nothing i can tell you about disliking this product Review collected by and hosted on G2.com.
144 out of 145 Total Reviews for Documo
Overall Review Sentiment for Documo
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When Twilio dropped their support for fax, I was lost. I am so thankful I found Documo.
I've been using Documo Fax for about 4 years, and it’s easily one of the best online fax services out there. It’s simple to use, practical, and saves me the hassle of dealing with fax machines.
The interface is clean and easy to navigate—just upload your document, add a recipient, and send. No complications, no extra steps. Plus, since it’s cloud-based, I can send and receive faxes from anywhere.
Security is also a plus, with encrypted transmissions keeping my documents safe.
I also need to mention that other than dealing with the posting of the phone number, the deployment was almost instant. If you aren't migrating a number, you can have this up almost immediately.
If you need a reliable and hassle-free fax solution, I highly recommend Documo Fax! Review collected by and hosted on G2.com.
There is very little I struggle with, other than the occasional user permission issue while onboarding, its seamless. Review collected by and hosted on G2.com.
I like that it is an easy to use interface that integrates with our medical practice software, Jane App. I appreciate how you can customize cover pages and preview your faxes before sending them ensuring the professionalism of our business. Review collected by and hosted on G2.com.
I wish there was a way to save a draft of a fax on the system. If I realize I need to edit the cover page more then I need to open a new window to do so otherwise I lose what I have entered. Review collected by and hosted on G2.com.
We've been using Documo's faxing service since July 2023, and the experience has been outstanding. The platform is incredibly easy to use, both for our team and our customers, which made adoption a breeze. Implementation was straightforward and required very little support, though when we did have questions, Documo's customer support was responsive and helpful.The number of features is just right for our needs—everything we need without unnecessary complexity. Review collected by and hosted on G2.com.
We currently do not have any dislikes or downsides of using documo. Review collected by and hosted on G2.com.
Documo is a great HIPAA compliant platform. It’s easy to use and navigate. I also love that you receive an email notifying you when the fax went through as well as if it did not. Fax details and numbers are logged so you can go back and save them for the future and add them to your contacts for quick reference!
Receiving faxes is also smooth as an automatic email notifies you of the fax.
It’s easy to download received faxes to save and import into any EHR. Really for the price and the consistency, reliability, and HIPAA compliant with BAA, Documo is a solid choice I highly recommend. I’ve never had any glitches or issues trying to use it. Documo helps my work day flow seamlessly, quickly and reliably! Review collected by and hosted on G2.com.
Honestly, I haven’t had any issues. The service efficiently, there no lag, there’s plenty of help tutorials and videos on using specific features. For a non-tech person it is VERY easy to use. Review collected by and hosted on G2.com.
Documo mFax provides us a great tool to provide faxing to our end users. The ability to configure eFax accounts for all our users and gives them an easy web portal to send and receive faxes. The Fax to Print tool is also especially helpful allowing users the ability to fax a document right from the print menu. Management is easy and support is always responsive. Review collected by and hosted on G2.com.
Initial configuration was a bit confusing but support was able to straigten us out and get us going. Review collected by and hosted on G2.com.
Documo is good for streamlinining document handling and e-signature process. Platform has intuitive user interface, making it easy for team members to navigate and manage documents efficiently. I particularly appreciate the quick turnaround times for sending and receiving signed documents, which significantly accelerates our workflow. Review collected by and hosted on G2.com.
The customization options are somewhat limited, which is a drawback for creating specific contract layouts or unique branding elements. also, some folks have experienced minor bugs with the mobile app, which can affect the convenience of signing documents on the go. Review collected by and hosted on G2.com.
We are in healthcare, which still does a lot of communication via fax. Documo makes it very simple and efficient to reach our doctors via fax with important information, such as new tests or tests that are being discontinued. Many of these doctors can't be reached by email. I can easily upload hundreds of doctors to send to. Review collected by and hosted on G2.com.
There is a 1000 person limit on outbound faxes. So if we have 5K doctors to send to, that requires five files, five sends, etc. But it's not terribly inconvenient. Review collected by and hosted on G2.com.
The integration with our medical records platform has been the best use by far. Documo is very user friendly, and the support staff is quick and super helpful. I use Documo daily and it has allowed me receive and send faxes accurately. Sending records from our EMR platform directly has been the best implementation so far. Review collected by and hosted on G2.com.
I have not come across any dislikes with using the software. Review collected by and hosted on G2.com.
Documo is user friendly and allows you to get rid of the old archaic system of sending faxes. It's super easy to drag and drop PDFs to send and it's cut down on the time it takes by a ton. Would definitely recommend this product for any business, small or large! We made the switch and it was super easy for everyone. If I have an issue they have support available. Review collected by and hosted on G2.com.
Sometimes it takes a little bit to send but I've rarely had an issue with it eventually going through. Could be an internet issue on our end though! Review collected by and hosted on G2.com.
Great for my small business
Affordable
Secure and HIPAA compliant
Very responsive customer services
User-friendly
Saves numbers so I remember who has reached out to me
Faxes come to my email which is very convenient
Paperless Review collected by and hosted on G2.com.
Sometimes the service goes down.
Page limit before added cost; I don't control who sends me faxes! Review collected by and hosted on G2.com.
