Dixa

Dixa Reviews & Product Details - Page 39

Dixa Overview

What is Dixa?

Dixa enables companies to deliver customer service as it is meant to be. We help customer service leaders to create effortless experiences for customers and teams that unlock loyalty. Dixa gives teams one unified view of all conversations, customers the convenience of reaching out on their preferred channel, and leaders the insights to continuously improve the service experience. Dixa’s Conversational Customer Service Platform combines powerful AI with a human touch to deliver a highly-personalized service experience that scales as your business grows. Teams and their customers benefit from greater satisfaction while automation helps increase service efficiency and effectiveness, which ultimately delivers real business value. Our dedicated customer success team ensures you are up and running quickly and partners with you on your journey to achieving what we call Customer Friendship™. Dixa powers more than 30 million conversations a year and is trusted by leading brands such as Interflora, On, Wise, Deezer, Rapha, Too Good to Go, Hello Print, and Wistia. Learn more by visiting dixa.com. With customer recognition features, Dixa makes it possible to know your customers the second they reach out. We do this by displaying each customer's conversation history with your business in a timeline as well as their order history instantly. This ensures teams have the information they need to solve customer inquiries faster while delivering more personalized support. Flexible pricing and global scalability allow you to only pay for what you need and scale up or down without additional costs or effort. All conversation types (phone, email, chat, Facebook Messenger, Instagram, Twitter, and WhatsApp) are placed into queues and automatically routed to the appropriate agents while conversation data is translated into real-time analytics. Dixa features include VoIP, IVR, callback, click-to-call, call recording, automations, quick responses, customizable chat widgets, real-time and historical reporting, and advanced routing. Dixa’s user-friendly interface and easy setup was made to enhance the agent experience and allow teams to focus on the customer and not the software. Built for inbound call centers, multichannel contact centers, and small businesses across the world, Dixa provides agents with the tools to deliver exceptional customer service resulting in stronger bonds between brands and customers.

Dixa Details

Product Website

Discussions

Dixa Community

Languages Supported

English

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Product Description

Dixa is a conversational customer engagement software that connects brands with customers through personal conversations by making it easy for them to reach you. Never miss a customer by replying to chats, emails, calls and social media messages from one unified platform.

How do you position yourself against your competitors?

Natively Built Conversational Platform
Simplify your tech stack with one platform that makes it easy for agents to quickly get up to speed on conversations across all contact channels.

Powerful Without Complexity
Dixa is easy to set up, use, tailor, and update - all without the need for IT - delivering the fastest time-to-value.

Dynamic Knowledge Powerhouse
Powerful AI-driven knowledge base improves your service throughout the customer service journey.

Integrated Automation Engine
Set up smart, highly personalized chatbots and intelligent conversation routing using the power of automation.

Empowered Agent Excellence
Onboarding and training is quick and easy. Routing is intelligent so the best agent helps the right customer.

Customer Service Management Control
Dixa helps leaders get the right conversations to the best agent. Managers can improve their team performance with insights and coaching.

Customer Friendship™
We practice what we preach and partner with each and every customer to deliver high quality service.

Seller Details

Seller

Dixa

Company Website

Year Founded

2015

HQ Location

Copenhagen, Capital Region

Twitter

@DixaApp
2,775 Twitter followers

LinkedIn® Page

www.linkedin.com
167 employees on LinkedIn®

Description

Dixa is a customer service platform that combines AI-driven tools and omnichannel communication to help businesses deliver personalized and efficient customer support.

Overview Provided by:

Diana E

Recent Dixa Reviews

1/16/2025

Bailey A.Mid-Market (51-1000 emp.)

4.5 out of 5

"It's difficult to envision a future where Dixa isn't a core part of my CX philosophy."

Imagine every pain point you've experienced with Intercom, Zendesk, or similar platforms—now remove them. That’s Dixa. It’s agent-friendly, managem...

12/5/2024

Verified UserMid-Market (51-1000 emp.)

4.5 out of 5

"Very powerful and efficient customer success platform with almost no flaws"

Dixa offers a function for assigning open customer concerns across platforms (e-mail, telephone, chatbot, social media, etc.) according to finely c...

9/24/2024

David D.Small-Business (50 or fewer emp.)

3.0 out of 5

"Good solution but not new features."

estability and fast response from support

Dixa Pricing

Essential

$39.00

1 Per agent / Per Month

Growth

$89.00

1 Per agent / Per Month

Ultimate

$139.00

1 Per agent / Per Month

Custom

1 Per agent / Per Month

See all 4 Dixa pricing levels

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Dixa Media

Add tags, write notes & transfer any conversation to another agent in seconds, regardless of channel (calls, emails, chats or Facebook messages).

All conversations are updated dynamically in real-time so you can always see what your team is working on and which customers are waiting in queue without having to refresh. Utilize filters to sort by channel, assigned agent, conversation status and more.