Video Reviews
Kasper's review of Dixa
Could not be happier to have switched over to Dixa
388 Dixa Reviews
Overall Review Sentiment for Dixa
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The thing I like the most about Dixa is the simplicity. It's simple to use in a good way. Dixa makes my work a lot easier, but also faster. It's a pleasure to have all of the incoming communication in one place. Review collected by and hosted on G2.com.
Some missing features, and after an update there is sometimes some small bugs. Outside of that, nothing. Review collected by and hosted on G2.com.
While using the platform you will come across the customization that simple PC user can handle. You can build chat and call flow in a moment, no technician needed, everything is visual and simple for you.The platform will do the hard work. You can get support 24/7 without filling bundle of additional forms, just join chat and get your answer. Every feature/customization needed for you will be reviewed and if useful - implemented quickly. Review collected by and hosted on G2.com.
Some good features are still under construction, but critical for good support are there. Some features need to be improved and polished. Review collected by and hosted on G2.com.
Easy integration, User Friendly interface, Helpful Alalytical tools, Ability to request a feature that is not presented right now. Review collected by and hosted on G2.com.
Everything seems well for me. Even if we are facing an issue, it doesn't have a big impact on our business, because the resolution time is very fast. Review collected by and hosted on G2.com.
Dixa has very high quality of their customer service. They respond quickly and are very helpful in resolving any issues that may arise. Further, they seem keen on developing their product and maximizing the user-friendliness. The design is simple and integrates well with add-on products such as the Busylight. Review collected by and hosted on G2.com.
The quality of the calls is not always optimal, however, we are unsure of the reason for this. Using the program for outbound calls and e-mails still has some room for improvement, as the service is more focused on handling large amounts of incoming errands. This is e.g. in regards to the sorting functions for conversations and how the e-mails are formatted when sent from the system. Review collected by and hosted on G2.com.
As a manager, Dixa is the tool that provides you with an overview of the workflow as it is from an overall perspective. Review collected by and hosted on G2.com.
At current my experience with the system is too limited to give a thorough and founded review of concrete dislikes. The system is relatively new. Review collected by and hosted on G2.com.
The quality of the phone calls as well as that everything there is easy to adjust. Most features are customizable. Also, their support is fast for response and react quickly in case any changes are needed. Review collected by and hosted on G2.com.
There is no grammar checker integration. Lot of new updates each month as well as new info and features before you know it. Review collected by and hosted on G2.com.
Great User Experience and an easy to use desktop application. Review collected by and hosted on G2.com.
Sometimes calls drop multiple times after each other and in some cases you have to log in and out again because it doesn't allow you to make a call. Review collected by and hosted on G2.com.
The integration of phone, email and live chat which makes this work perfect for our business. Review collected by and hosted on G2.com.
Some problems with the connection to different numbers, Also 11 number phonenumbers in NL are not integrated yet. Review collected by and hosted on G2.com.
I liked the way Dixa allows to easily set up business processes between different users. Review collected by and hosted on G2.com.
Nothing specific, some features are missing (like social media integrations) but it's going to be available soon. Review collected by and hosted on G2.com.
