Dixa
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Dixa
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4.2 out of 5 stars
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Dixa Reviews & Product Details - Page 36

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Dixa Overview

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What is Dixa?

Dixa enables companies to deliver customer service as it is meant to be. We help customer service leaders to create effortless experiences for customers and teams that unlock loyalty. Dixa gives teams one unified view of all conversations, customers the convenience of reaching out on their preferred channel, and leaders the insights to continuously improve the service experience. Dixa’s Conversational Customer Service Platform combines powerful AI with a human touch to deliver a highly-personalized service experience that scales as your business grows. Teams and their customers benefit from greater satisfaction while automation helps increase service efficiency and effectiveness, which ultimately delivers real business value. Our dedicated customer success team ensures you are up and running quickly and partners with you on your journey to achieving what we call Customer Friendship™. Dixa powers more than 30 million conversations a year and is trusted by leading brands such as Interflora, On, Wise, Deezer, Rapha, Too Good to Go, Hello Print, and Wistia. Learn more by visiting dixa.com. With customer recognition features, Dixa makes it possible to know your customers the second they reach out. We do this by displaying each customer's conversation history with your business in a timeline as well as their order history instantly. This ensures teams have the information they need to solve customer inquiries faster while delivering more personalized support. Flexible pricing and global scalability allow you to only pay for what you need and scale up or down without additional costs or effort. All conversation types (phone, email, chat, Facebook Messenger, Instagram, Twitter, and WhatsApp) are placed into queues and automatically routed to the appropriate agents while conversation data is translated into real-time analytics. Dixa features include VoIP, IVR, callback, click-to-call, call recording, automations, quick responses, customizable chat widgets, real-time and historical reporting, and advanced routing. Dixa’s user-friendly interface and easy setup was made to enhance the agent experience and allow teams to focus on the customer and not the software. Built for inbound call centers, multichannel contact centers, and small businesses across the world, Dixa provides agents with the tools to deliver exceptional customer service resulting in stronger bonds between brands and customers.

Dixa Details
Product Website
Discussions
Dixa Community
Languages Supported
English
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Product Description

Dixa is a conversational customer engagement software that connects brands with customers through personal conversations by making it easy for them to reach you. Never miss a customer by replying to chats, emails, calls and social media messages from one unified platform.

How do you position yourself against your competitors?

Natively Built Conversational Platform
Simplify your tech stack with one platform that makes it easy for agents to quickly get up to speed on conversations across all contact channels.

Powerful Without Complexity
Dixa is easy to set up, use, tailor, and update - all without the need for IT - delivering the fastest time-to-value.

Dynamic Knowledge Powerhouse
Powerful AI-driven knowledge base improves your service throughout the customer service journey.

Integrated Automation Engine
Set up smart, highly personalized chatbots and intelligent conversation routing using the power of automation.

Empowered Agent Excellence
Onboarding and training is quick and easy. Routing is intelligent so the best agent helps the right customer.

Customer Service Management Control
Dixa helps leaders get the right conversations to the best agent. Managers can improve their team performance with insights and coaching.

Customer Friendship™
We practice what we preach and partner with each and every customer to deliver high quality service.

Seller Details
Seller
Dixa
Company Website
Year Founded
2015
HQ Location
Copenhagen, Capital Region
Twitter
@DixaApp
2,777 Twitter followers
LinkedIn® Page
www.linkedin.com
167 employees on LinkedIn®
Description

Dixa is a customer service platform that combines AI-driven tools and omnichannel communication to help businesses deliver personalized and efficient customer support.

Diana E.
DE
Overview Provided by:
Diana E

Recent Dixa Reviews

Bailey A.
BA
Bailey A.Mid-Market (51-1000 emp.)
4.5 out of 5
"It's difficult to envision a future where Dixa isn't a core part of my CX philosophy."
Imagine every pain point you've experienced with Intercom, Zendesk, or similar platforms—now remove them. That’s Dixa. It’s agent-friendly, managem...
Read more
Verified User
A
Verified UserMid-Market (51-1000 emp.)
4.5 out of 5
"Very powerful and efficient customer success platform with almost no flaws"
Dixa offers a function for assigning open customer concerns across platforms (e-mail, telephone, chatbot, social media, etc.) according to finely c...
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David D.
DD
David D.Small-Business (50 or fewer emp.)
3.0 out of 5
"Good solution but not new features."
estability and fast response from support
Read more

Dixa Pricing

Essential
$39.00
1 Per agent / Per Month
Growth
$89.00
1 Per agent / Per Month
Ultimate
$139.00
1 Per agent / Per Month
Custom
Contact Us
1 Per agent / Per Month
See all 4 Dixa pricing levels
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Dixa Media

Dixa Demo - Conversations View
Add tags, write notes & transfer any conversation to another agent in seconds, regardless of channel (calls, emails, chats or Facebook messages).
Dixa Demo - Conversations List
All conversations are updated dynamically in real-time so you can always see what your team is working on and which customers are waiting in queue without having to refresh. Utilize filters to sort by channel, assigned agent, conversation status and more.
Dixa Demo - Dixa Analytics
Analyze your team's performance
Dixa Demo - Organization
Add team members on the fly
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Official Interactive Demo

Dixa demo available

Try an interactive demo created by the software seller (right here on G2).
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Official Downloads

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Video Reviews

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388 Dixa Reviews

4.2 out of 5
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388 Dixa Reviews
4.2 out of 5
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Dixa Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for DixaQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Apparel & Fashion
UA
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Dixa?

I find it easy to claim conversations for answering emails. Review collected by and hosted on G2.com.

What do you dislike about Dixa?

I'm still learning the system but I don't like not being able to transfer conversations unless that person is active. I would also like to figure out how to change my signature. Review collected by and hosted on G2.com.

What problems is Dixa solving and how is that benefiting you?

Still too early to tell if there are any benefits. Review collected by and hosted on G2.com.

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Response from Trisha Patel of Dixa
Editedit

Hey There,

It really is effortless grabbing a conversation.

If the agent has a personal queue, you can transfer to that queue whether they’re online or not. This works for all queues too. Would this work for you? If you’d like to talk more about this just send us an email over to support@dixa.com and we can get that scheduled in. It would be good to get a better understanding of your workflow too!

Signatures are also easy to update too! Here's some more info on how you can do this:

https://dixa.elevio.help/en/articles/7

Thanks for taking the time to review us :)

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Verified User in Health, Wellness and Fitness
UH
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Dixa?

Easy follow up of email and phone calls flow. Possibility to connect conversations with different recipients. Review collected by and hosted on G2.com.

What do you dislike about Dixa?

The interruption of the work on a message by the arrival of a new call/message. Review collected by and hosted on G2.com.

What problems is Dixa solving and how is that benefiting you?

Communication both internal and external. It has the benefit of time gain though the connection with the our business system. Review collected by and hosted on G2.com.

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Response from Trisha Patel of Dixa
Editedit

Hi,

Thanks for sharing your feedback :)

With interruptions, if you don't want to be disturbed by the notifications of specific channels its always good to set your status to away or even pop yourself offline for that specific channel to avoid new incoming conversations being assigned to you.

If you'd like to hear some more about this you can reach us any time: https://dixa.com/contact

Thanks again :)

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Verified User in Consumer Goods
UC
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Dixa?

Dixa is easy to use, and a good program to have when working at customer service. Review collected by and hosted on G2.com.

What do you dislike about Dixa?

There is a few thing that could be different, but not something that is necessary to fix. Review collected by and hosted on G2.com.

What problems is Dixa solving and how is that benefiting you?

When a case is closed, you will get the oldest case next. That way it’s very customer centric. Review collected by and hosted on G2.com.

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Response from Trisha Patel of Dixa
Editedit

Hi,

Thanks for your review :) We'll be more than happy to hear more about what you think can change or improve. You can reach us at any time on any of these channels: https://dixa.com/contact

Thanks again :)

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JW
CSR
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Dixa?

the platform is easy to customize and work with; communication with clients as well as with a team is much faster and simpler than while using ticketing system. your clients don't have to wait for hours for the requests to be serviced

also, customer service team is helpful 24/7 Review collected by and hosted on G2.com.

What do you dislike about Dixa?

an integrated spell checker would be nice :)

mobile apps are something we are looking forward too Review collected by and hosted on G2.com.

What problems is Dixa solving and how is that benefiting you?

calls and chats mostly Review collected by and hosted on G2.com.

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JB
Support agent
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Dixa?

Everything. Intuitive interface, easy to learn, easy to use, fast with no downsides. Review collected by and hosted on G2.com.

What do you dislike about Dixa?

No application for android and Ios, but that is not an issue for our company. Review collected by and hosted on G2.com.

What problems is Dixa solving and how is that benefiting you?

Fast, highly intuitive with an ability to see previous conversations, so you won't miss anything. Review collected by and hosted on G2.com.

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Helpful?
Share
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Verified User in Retail
UR
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Dixa?

It is very easy to use Dixa, it is efficient Review collected by and hosted on G2.com.

What do you dislike about Dixa?

Sometimes it can be difficult to follow a conversation Review collected by and hosted on G2.com.

What problems is Dixa solving and how is that benefiting you?

Dixa has made it more efficient to answer and send emails Review collected by and hosted on G2.com.

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Response from Trisha Patel of Dixa
Editedit

Hi There,

I'm glad to hear Dixa is helping you with efficiency :)

With following a conversation, what are you finding difficult? We can pass this feedback over to our product team too!

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Verified User in Leisure, Travel & Tourism
AL
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Dixa?

The most helpful tool in Dixa is the ability to look at the history of the caller. Review collected by and hosted on G2.com.

What do you dislike about Dixa?

With not having an actual phone, you have to have your computer on to make calls. Review collected by and hosted on G2.com.

What problems is Dixa solving and how is that benefiting you?

The whole company has access to call history and also email history Review collected by and hosted on G2.com.

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Response from Trisha Patel of Dixa
Editedit

Hi,

Having the entire history of a the caller is really helpful! You don't necessarily have to take calls just from your computer/laptop either. You can enable simultaneous ringing, what this means is that when a call comes into Dixa, it'll be forwarded to your mobile where you can accept and continue working on the call:

https://dixa.elevio.help/en/articles/87

If you'd like to hear some more on this you can reach out to us at any time and we'll be happy to assist: https://dixa.com/contact

Helpful?
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Verified User in Sports
US
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Dixa?

That you can answer mails, telephones and chats in the same system. Which makes it easier to give the customer the best experience. Review collected by and hosted on G2.com.

What do you dislike about Dixa?

The AWC which sometimes is too short og too long. Review collected by and hosted on G2.com.

What problems is Dixa solving and how is that benefiting you?

You can make the customer experience better with a easier system. Review collected by and hosted on G2.com.

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Response from Trisha Patel of Dixa
Editedit

Hi,

Thanks for your feedback! Its definitely easier having things in one place, especially for your agents working all channels.

The great thing with ACW we can still extend and end which can be super useful. We can also change the length of the ACW, this can be amended by editing your queues, so ACW can be different for each channel too!

If you need some more info on this or would like to talk to us about your work flow feel free to reach out to us on any of these channels: https://dixa.com/contact

Thanks again :)

Helpful?
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AH
Head of Service
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Dixa?

The easy way to handle the system and to get support from the CS team. Review collected by and hosted on G2.com.

What do you dislike about Dixa?

Can be unstable, but it will always be fixed quick.

Invoice system isn't working as it should Review collected by and hosted on G2.com.

What problems is Dixa solving and how is that benefiting you?

Tracking of phone historic of the client. Review collected by and hosted on G2.com.

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Helpful?
Share
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Verified User in Leisure, Travel & Tourism
CL
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Dixa?

To have access to all messages in one place Review collected by and hosted on G2.com.

What do you dislike about Dixa?

Some email threads are not in order so hard to see latest message at a glance Review collected by and hosted on G2.com.

What problems is Dixa solving and how is that benefiting you?

Instant access to all messages, saving emails so no need to export and save elsewhere Review collected by and hosted on G2.com.

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Response from Trisha Patel of Dixa
Editedit

Hi There,

Thanks for sharing your feedback :) The way in which responses come through should thread in the correct order, if thats not happening would you be able to forward your details over to support@dixa.com along with a few conversation examples?

Thank you!

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