Dixa
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Dixa
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4.2 out of 5 stars
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Dixa Reviews & Product Details - Page 35

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Dixa Overview

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What is Dixa?

Dixa enables companies to deliver customer service as it is meant to be. We help customer service leaders to create effortless experiences for customers and teams that unlock loyalty. Dixa gives teams one unified view of all conversations, customers the convenience of reaching out on their preferred channel, and leaders the insights to continuously improve the service experience. Dixa’s Conversational Customer Service Platform combines powerful AI with a human touch to deliver a highly-personalized service experience that scales as your business grows. Teams and their customers benefit from greater satisfaction while automation helps increase service efficiency and effectiveness, which ultimately delivers real business value. Our dedicated customer success team ensures you are up and running quickly and partners with you on your journey to achieving what we call Customer Friendship™. Dixa powers more than 30 million conversations a year and is trusted by leading brands such as Interflora, On, Wise, Deezer, Rapha, Too Good to Go, Hello Print, and Wistia. Learn more by visiting dixa.com. With customer recognition features, Dixa makes it possible to know your customers the second they reach out. We do this by displaying each customer's conversation history with your business in a timeline as well as their order history instantly. This ensures teams have the information they need to solve customer inquiries faster while delivering more personalized support. Flexible pricing and global scalability allow you to only pay for what you need and scale up or down without additional costs or effort. All conversation types (phone, email, chat, Facebook Messenger, Instagram, Twitter, and WhatsApp) are placed into queues and automatically routed to the appropriate agents while conversation data is translated into real-time analytics. Dixa features include VoIP, IVR, callback, click-to-call, call recording, automations, quick responses, customizable chat widgets, real-time and historical reporting, and advanced routing. Dixa’s user-friendly interface and easy setup was made to enhance the agent experience and allow teams to focus on the customer and not the software. Built for inbound call centers, multichannel contact centers, and small businesses across the world, Dixa provides agents with the tools to deliver exceptional customer service resulting in stronger bonds between brands and customers.

Dixa Details
Product Website
Discussions
Dixa Community
Languages Supported
English
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Product Description

Dixa is a conversational customer engagement software that connects brands with customers through personal conversations by making it easy for them to reach you. Never miss a customer by replying to chats, emails, calls and social media messages from one unified platform.

How do you position yourself against your competitors?

Natively Built Conversational Platform
Simplify your tech stack with one platform that makes it easy for agents to quickly get up to speed on conversations across all contact channels.

Powerful Without Complexity
Dixa is easy to set up, use, tailor, and update - all without the need for IT - delivering the fastest time-to-value.

Dynamic Knowledge Powerhouse
Powerful AI-driven knowledge base improves your service throughout the customer service journey.

Integrated Automation Engine
Set up smart, highly personalized chatbots and intelligent conversation routing using the power of automation.

Empowered Agent Excellence
Onboarding and training is quick and easy. Routing is intelligent so the best agent helps the right customer.

Customer Service Management Control
Dixa helps leaders get the right conversations to the best agent. Managers can improve their team performance with insights and coaching.

Customer Friendship™
We practice what we preach and partner with each and every customer to deliver high quality service.

Seller Details
Seller
Dixa
Company Website
Year Founded
2015
HQ Location
Copenhagen, Capital Region
Twitter
@DixaApp
2,777 Twitter followers
LinkedIn® Page
www.linkedin.com
167 employees on LinkedIn®
Description

Dixa is a customer service platform that combines AI-driven tools and omnichannel communication to help businesses deliver personalized and efficient customer support.

Diana E.
DE
Overview Provided by:
Diana E

Recent Dixa Reviews

Bailey A.
BA
Bailey A.Mid-Market (51-1000 emp.)
4.5 out of 5
"It's difficult to envision a future where Dixa isn't a core part of my CX philosophy."
Imagine every pain point you've experienced with Intercom, Zendesk, or similar platforms—now remove them. That’s Dixa. It’s agent-friendly, managem...
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Verified User
A
Verified UserMid-Market (51-1000 emp.)
4.5 out of 5
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David D.
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David D.Small-Business (50 or fewer emp.)
3.0 out of 5
"Good solution but not new features."
estability and fast response from support
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Dixa Pricing

Essential
$39.00
1 Per agent / Per Month
Growth
$89.00
1 Per agent / Per Month
Ultimate
$139.00
1 Per agent / Per Month
Custom
Contact Us
1 Per agent / Per Month
See all 4 Dixa pricing levels
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Dixa Media

Dixa Demo - Conversations View
Add tags, write notes & transfer any conversation to another agent in seconds, regardless of channel (calls, emails, chats or Facebook messages).
Dixa Demo - Conversations List
All conversations are updated dynamically in real-time so you can always see what your team is working on and which customers are waiting in queue without having to refresh. Utilize filters to sort by channel, assigned agent, conversation status and more.
Dixa Demo - Dixa Analytics
Analyze your team's performance
Dixa Demo - Organization
Add team members on the fly
Play Dixa Video
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Official Interactive Demo

Dixa demo available

Try an interactive demo created by the software seller (right here on G2).
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Official Downloads

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Video Reviews

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388 Dixa Reviews

4.2 out of 5
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388 Dixa Reviews
4.2 out of 5
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Dixa Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for DixaQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Leisure, Travel & Tourism
UL
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Dixa?

Able to listen to calls to establish information Review collected by and hosted on G2.com.

What do you dislike about Dixa?

The slowness of connecting to a caller can be difficult to deal with as customers often think they have been cut off Review collected by and hosted on G2.com.

What problems is Dixa solving and how is that benefiting you?

Unsure Review collected by and hosted on G2.com.

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Response from Trisha Patel of Dixa
Editedit

Hi,

We’re glad to hear you're liking the call function, however having a slow connection is never fun. Are you able to send an email over to support@dixa.com along with the following information so we can take a further look into what’s going on?

- Twilio network test: https://networktest.twilio.com/

- Example Conversation IDs

- Browser/app information

Once we have this we’ll have a better idea of why there’s a bit of a lag when taking the calls.

Thank you!

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Verified User in Sporting Goods
US
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Dixa?

The interface is easy to use, easy to understand. Review collected by and hosted on G2.com.

What do you dislike about Dixa?

The email channeling system is not good enough, you miss alot of email that is supposed to be directed to you. Review collected by and hosted on G2.com.

What problems is Dixa solving and how is that benefiting you?

Customer service, quick and easy responce Review collected by and hosted on G2.com.

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Response from Trisha Patel of Dixa
Editedit

Hey There,

Great to hear that Dixa is easy to understand, but it's not so good that emails aren't being routed to you when they should be, but we can take a look into why that's happening :)

Would you be able to send over a few conversation examples along with your details to support@dixa.com? If this is agent/queue/channel specific, please send that information across too, it'll help us to get to the bottom of things much quicker :)

Thank you!

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Verified User in Computer Software
AC
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about Dixa?

Dixa has a very simpe and intuitive interface, that Can be used by anyone. This makes Dixa suiteble for any Customer service, large and small, and as a user of much larger helpdesks, Dixa focus On the most important thing in the process - serving customers the Best way possible.

Dixa Also has a very unique way of handling incoming Customer requests, that makes sure that all requests are handled in the right ordet Review collected by and hosted on G2.com.

What do you dislike about Dixa?

There is a limited amount of integrations, to use Dixa with other software. Review collected by and hosted on G2.com.

What problems is Dixa solving and how is that benefiting you?

The way we used to prioritize requests Review collected by and hosted on G2.com.

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Verified User in Sporting Goods
US
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Dixa?

Having all contact points (phone, chat, e-mail) in one place Review collected by and hosted on G2.com.

What do you dislike about Dixa?

Some graphical things that take too much space of the screen Review collected by and hosted on G2.com.

What problems is Dixa solving and how is that benefiting you?

Solving incoming tickets faster and more efficient Review collected by and hosted on G2.com.

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Response from Trisha Patel of Dixa
Editedit

Having everything in one place really is beneficial! By graphical things do you mean specific features in the UI? If you have some more insight into this we would really like to hear how this can be improved. You can reach out to us via any of these channels: https://dixa.com/contact

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Verified User in Consumer Services
UC
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Dixa?

User-friendly platform, very simple to learn and to use. Review collected by and hosted on G2.com.

What do you dislike about Dixa?

Sometimes some bugs, but these are usually fixed fast after reporting them Review collected by and hosted on G2.com.

What problems is Dixa solving and how is that benefiting you?

Being able to provide effective customer service Review collected by and hosted on G2.com.

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Response from Trisha Patel of Dixa
Editedit

Hey There,

Glad to hear you found it easy to use and set up :) As for bugs, if you're seeing any now please do let us know, you can reach us at any time here: https://dixa.com/contact

Helpful?
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Admin Approval Link
SJ
Account manager
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Dixa?

I like that it's easy to use and it's a nice design Review collected by and hosted on G2.com.

What do you dislike about Dixa?

That the one who has answered does not always get the message back. Review collected by and hosted on G2.com.

What problems is Dixa solving and how is that benefiting you?

B2B and B2C Review collected by and hosted on G2.com.

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Response from Trisha Patel of Dixa
Editedit

Hi Sofie,

We have some work arounds for that ;) Let’s set up a call to talk through your work flow. Would you be able to forward your details over to support@dixa.com? Thank you!

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Verified User in Consumer Goods
AC
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Dixa?

- smooth

- easy to use Review collected by and hosted on G2.com.

What do you dislike about Dixa?

- the layout

- the colour is distracting Review collected by and hosted on G2.com.

What problems is Dixa solving and how is that benefiting you?

- Customer inquiries

- Customers received ample support from us Review collected by and hosted on G2.com.

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Response from Trisha Patel of Dixa
Editedit

Hi Nigel,

I'm glad to hear that things are going well. Were always looking of ways of improvement, if you have some suggestions or ideas about how the layout should be or any features you feel are missing feel free to reach out to us at any time to discuss this :) https://dixa.com/contact

Thanks again for the review.

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Verified User in Translation and Localization
UT
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Dixa?

linked conversation feature, which helps finding connected emails easily Review collected by and hosted on G2.com.

What do you dislike about Dixa?

Extra clicking when wanting to open the next email in queue earlier than the timer. Review collected by and hosted on G2.com.

Recommendations to others considering Dixa:

Very easy to use and learn, sometimes clumsy waiting time, freezes unexpectedly, cursor disappears when writing, slows the workflow down a bit. Review collected by and hosted on G2.com.

What problems is Dixa solving and how is that benefiting you?

Easy to see the conversation history with different customers based on email address. Review collected by and hosted on G2.com.

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Response from Trisha Patel of Dixa
Editedit

Hi,

Yikes! It sounds like there are a few bugs which we should definitely get rid of. Would you be available for a quick call? We can also discuss best practices around the way in which conversations are offered. Just drop us an email with your details and availability to support@dixa.com and we'll get something scheduled in.

Thank you!

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Verified User in Retail
UR
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Dixa?

Interface is intuitive. Can figure out how it works by just using it. Review collected by and hosted on G2.com.

What do you dislike about Dixa?

Login is linked to email. I need to send myself an email for every time I log in. I can only log in myself, so no general account for other members of staff to use. Review collected by and hosted on G2.com.

What problems is Dixa solving and how is that benefiting you?

Customer questions. Dixa works faster then our old system. Review collected by and hosted on G2.com.

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Response from Trisha Patel of Dixa
Editedit

It’s always nice hearing how intuitive the UI is. We can’t actually change the way in which we log in, but have you tried using the Dixa app instead of the browser? It’ll keep you signed in so you won’t have to go via the email log in each time you access your Dixa account. Here’s some more info on this:

https://dixa.elevio.help/en/articles/94

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Admin Approval Link
Verified User in Leisure, Travel & Tourism
CL
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Dixa?

How everything is in one place and how we can find conversations with ease. Review collected by and hosted on G2.com.

What do you dislike about Dixa?

The delay you sometimes get when answering a phone call. Also the battery time left on the head set is never right and will die on a call to the client. Review collected by and hosted on G2.com.

What problems is Dixa solving and how is that benefiting you?

Everything in one place - there is more of a flow. Review collected by and hosted on G2.com.

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Response from Trisha Patel of Dixa
Editedit

Hi,

Great to hear things are going well :) With the phone delays does this happen for all calls? We'll be more than happy to look into this for you, are you able to forward your details plus the following to support@dixa.com so we can investigate further?

- App/Browser example

- Agents affected

- Is this number specific?

- Conversation examples

Thank you!

Helpful?
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