Dixa
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Dixa
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4.2 out of 5 stars
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Dixa Reviews & Product Details - Page 34

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Dixa Overview

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What is Dixa?

Dixa enables companies to deliver customer service as it is meant to be. We help customer service leaders to create effortless experiences for customers and teams that unlock loyalty. Dixa gives teams one unified view of all conversations, customers the convenience of reaching out on their preferred channel, and leaders the insights to continuously improve the service experience. Dixa’s Conversational Customer Service Platform combines powerful AI with a human touch to deliver a highly-personalized service experience that scales as your business grows. Teams and their customers benefit from greater satisfaction while automation helps increase service efficiency and effectiveness, which ultimately delivers real business value. Our dedicated customer success team ensures you are up and running quickly and partners with you on your journey to achieving what we call Customer Friendship™. Dixa powers more than 30 million conversations a year and is trusted by leading brands such as Interflora, On, Wise, Deezer, Rapha, Too Good to Go, Hello Print, and Wistia. Learn more by visiting dixa.com. With customer recognition features, Dixa makes it possible to know your customers the second they reach out. We do this by displaying each customer's conversation history with your business in a timeline as well as their order history instantly. This ensures teams have the information they need to solve customer inquiries faster while delivering more personalized support. Flexible pricing and global scalability allow you to only pay for what you need and scale up or down without additional costs or effort. All conversation types (phone, email, chat, Facebook Messenger, Instagram, Twitter, and WhatsApp) are placed into queues and automatically routed to the appropriate agents while conversation data is translated into real-time analytics. Dixa features include VoIP, IVR, callback, click-to-call, call recording, automations, quick responses, customizable chat widgets, real-time and historical reporting, and advanced routing. Dixa’s user-friendly interface and easy setup was made to enhance the agent experience and allow teams to focus on the customer and not the software. Built for inbound call centers, multichannel contact centers, and small businesses across the world, Dixa provides agents with the tools to deliver exceptional customer service resulting in stronger bonds between brands and customers.

Dixa Details
Product Website
Discussions
Dixa Community
Languages Supported
English
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Product Description

Dixa is a conversational customer engagement software that connects brands with customers through personal conversations by making it easy for them to reach you. Never miss a customer by replying to chats, emails, calls and social media messages from one unified platform.

How do you position yourself against your competitors?

Natively Built Conversational Platform
Simplify your tech stack with one platform that makes it easy for agents to quickly get up to speed on conversations across all contact channels.

Powerful Without Complexity
Dixa is easy to set up, use, tailor, and update - all without the need for IT - delivering the fastest time-to-value.

Dynamic Knowledge Powerhouse
Powerful AI-driven knowledge base improves your service throughout the customer service journey.

Integrated Automation Engine
Set up smart, highly personalized chatbots and intelligent conversation routing using the power of automation.

Empowered Agent Excellence
Onboarding and training is quick and easy. Routing is intelligent so the best agent helps the right customer.

Customer Service Management Control
Dixa helps leaders get the right conversations to the best agent. Managers can improve their team performance with insights and coaching.

Customer Friendship™
We practice what we preach and partner with each and every customer to deliver high quality service.

Seller Details
Seller
Dixa
Company Website
Year Founded
2015
HQ Location
Copenhagen, Capital Region
Twitter
@DixaApp
2,777 Twitter followers
LinkedIn® Page
www.linkedin.com
167 employees on LinkedIn®
Description

Dixa is a customer service platform that combines AI-driven tools and omnichannel communication to help businesses deliver personalized and efficient customer support.

Diana E.
DE
Overview Provided by:
Diana E

Recent Dixa Reviews

Bailey A.
BA
Bailey A.Mid-Market (51-1000 emp.)
4.5 out of 5
"It's difficult to envision a future where Dixa isn't a core part of my CX philosophy."
Imagine every pain point you've experienced with Intercom, Zendesk, or similar platforms—now remove them. That’s Dixa. It’s agent-friendly, managem...
Read more
Verified User
A
Verified UserMid-Market (51-1000 emp.)
4.5 out of 5
"Very powerful and efficient customer success platform with almost no flaws"
Dixa offers a function for assigning open customer concerns across platforms (e-mail, telephone, chatbot, social media, etc.) according to finely c...
Read more
David D.
DD
David D.Small-Business (50 or fewer emp.)
3.0 out of 5
"Good solution but not new features."
estability and fast response from support
Read more

Dixa Pricing

Essential
$39.00
1 Per agent / Per Month
Growth
$89.00
1 Per agent / Per Month
Ultimate
$139.00
1 Per agent / Per Month
Custom
Contact Us
1 Per agent / Per Month
See all 4 Dixa pricing levels
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Dixa Media

Dixa Demo - Conversations View
Add tags, write notes & transfer any conversation to another agent in seconds, regardless of channel (calls, emails, chats or Facebook messages).
Dixa Demo - Conversations List
All conversations are updated dynamically in real-time so you can always see what your team is working on and which customers are waiting in queue without having to refresh. Utilize filters to sort by channel, assigned agent, conversation status and more.
Dixa Demo - Dixa Analytics
Analyze your team's performance
Dixa Demo - Organization
Add team members on the fly
Play Dixa Video
Play Dixa Video
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Official Interactive Demo

Dixa demo available

Try an interactive demo created by the software seller (right here on G2).
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Official Downloads

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Video Reviews

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Could not be happier to have switched over to Dixa
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388 Dixa Reviews

4.2 out of 5
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388 Dixa Reviews
4.2 out of 5
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Dixa Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for DixaQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Online Media
UO
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Dixa?

Easy to use, good sound, many options. Excellent transfer call features! Review collected by and hosted on G2.com.

What do you dislike about Dixa?

Intil now I havent discovered any dowwnsides with Dixa, everything is running smoothly. Review collected by and hosted on G2.com.

What problems is Dixa solving and how is that benefiting you?

B2B calls, and B2C calls transfered from our customer service. Help desk, Workforce etc. Review collected by and hosted on G2.com.

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Response from Trisha Patel of Dixa
Editedit

Hi,

I'm so glad to hear things are running smoothly and that you haven't ran into any issues. If for any reason you do, you can always reach us on any of the following channels: https://dixa.com/contact

Thank you for taking the time to review us! It's really appreciated.

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Verified User in Warehousing
GW
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Seller invite
Translated Using AI
What do you like best about Dixa?

I think DIXA is very easy to navigate, nice that emails keep coming to you all the time. Review collected by and hosted on G2.com.

What do you dislike about Dixa?

That one could not take care of brass messages Review collected by and hosted on G2.com.

What problems is Dixa solving and how is that benefiting you?

That one could not take care of brass messages Review collected by and hosted on G2.com.

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Response from Malte Cats-Abildgaard of Dixa
Editedit

Hi,

Thank you for the positive feedback!

Regarding your concerns on Messenger, I would love for you to get in touch with us at friends@dixa.com. I'm sure we can help you out on that :-)

Best,

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Verified User in Sports
AS
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about Dixa?

The way the system is build and makes it easier for me to be in contact with customers Review collected by and hosted on G2.com.

What do you dislike about Dixa?

I dislike the layout and design, and sometimes the buggs Review collected by and hosted on G2.com.

What problems is Dixa solving and how is that benefiting you?

Customer service. Easier customer distrubation between agents Review collected by and hosted on G2.com.

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Response from Trisha Patel of Dixa
Editedit

Hi,

Thanks for your feedback! We're glad to hear that Dixa is making it easier for you and your customers. If you have some time we would be more than happy to help troubleshoot the bugs you have. Would you be able to forward your details and a summary of the bugs you're experiencing to support@dixa.com?

Thank you :)

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Admin Approval Link
IS
Subscription and customer service manager
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Dixa?

Dixa has a great approach to customer service and provide a system that makes it possible for our business to deliver a high class service. Review collected by and hosted on G2.com.

What do you dislike about Dixa?

nothing... ............................................................................................................................. Review collected by and hosted on G2.com.

What problems is Dixa solving and how is that benefiting you?

speed in answering customer inquiry and a good overview Review collected by and hosted on G2.com.

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Response from Trisha Patel of Dixa
Editedit

Hi Iman,

Thank you so much for your review we really appreciate it, especially the dislike field ;) We'll make sure to continue helping you deliver that high class service!

We're always around if you need a hand with anything too: https://dixa.com/contact

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Verified User in Design
UD
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Dixa?

Easy to work in, not so many steps per email. Review collected by and hosted on G2.com.

What do you dislike about Dixa?

Could be better when you search for key words Review collected by and hosted on G2.com.

What problems is Dixa solving and how is that benefiting you?

Smoother email handling. Review collected by and hosted on G2.com.

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Response from Trisha Patel of Dixa
Editedit

Hey There,

Thanks so much for taking the time to write a review for us. We'll be more than happy to talk you through best practices of search if you have a moment to spare? You can reach us on any of the below channels:

https://dixa.com/contact

P.s using the filters within the conversation tab on the left is another great way to filter down your search results too!

Feel free to ping us anytime, we'll be more than happy to help :)

Helpful?
Share
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Verified User in Sporting Goods
US
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Dixa?

I appreciate that you can use the platform for emails, messaging, and phone calls. Being able to spread the workload more evenly across multiple users is a great feature. The followup feature Review collected by and hosted on G2.com.

What do you dislike about Dixa?

Currently dislike the placement of certain buttons in the work flow. Moving some buttons will allow for smoother work flow. Review collected by and hosted on G2.com.

Recommendations to others considering Dixa:

The more you use the software the more Review collected by and hosted on G2.com.

What problems is Dixa solving and how is that benefiting you?

Resolving customer queries regarding product that they have ordered. Review collected by and hosted on G2.com.

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Response from Trisha Patel of Dixa
Editedit

Hi There,

Equal workload for agents is really important so I’m glad that’s working well for you :)

Efficiency is also important so if you have some more ideas on the placement of buttons please do let us know. You can reach us at any time: https://dixa.com/contact

Thanks again for the review!

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Verified User in Wholesale
UW
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Dixa?

I like that it gives us the option to save contacts. Makes it easier when searching supplier information. Review collected by and hosted on G2.com.

What do you dislike about Dixa?

still trying to navigate and learn Dixa. Fairly new to the Dixa world Review collected by and hosted on G2.com.

What problems is Dixa solving and how is that benefiting you?

We are currently using Dixa only to make phone calls. Review collected by and hosted on G2.com.

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Response from Trisha Patel of Dixa
Editedit

We’re super happy to have you be part of the Dixa world! Once you’ve got the hang of things, its super easy! If you’d like a demo or training session we’ll be more than happy to set this up. Just send us an email to support@dixa.com and we can take it from there :)

Helpful?
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Verified User in Online Media
UO
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about Dixa?

Easy to use, good sound, easy to transfer phonecalls. Good customerservice ! Review collected by and hosted on G2.com.

What do you dislike about Dixa?

Nothing! it works really good and im happy with it ! Review collected by and hosted on G2.com.

What problems is Dixa solving and how is that benefiting you?

B2B and B2C calls. Review collected by and hosted on G2.com.

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Response from Lauren Blair of Dixa
Editedit
(Original )

Thank you for your review :) We are very happy to hear you are enjoying Dixa. Let us know if you ever need anything in the future!

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Admin Approval Link
Verified User in Retail
UR
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Dixa?

Only having to use one system and not having to switch. Review collected by and hosted on G2.com.

What do you dislike about Dixa?

Some features seem unfinished and not 100% thought through. Review collected by and hosted on G2.com.

What problems is Dixa solving and how is that benefiting you?

It's now easier to divide queues and easy to transfer calls between teams. Review collected by and hosted on G2.com.

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Response from Trisha Patel of Dixa
Editedit

Having everything in one place is definitely easier! If you have some time we would love to hear some more about the features you’d like to see as well as improvements. You can chat in with our team or we can get a call scheduled with yourself, just send an email to support@dixa.com with your details and we can take it from there :)

Helpful?
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Verified User in Sporting Goods
US
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Dixa?

The follow-up function is very helpful to set up reminders Review collected by and hosted on G2.com.

What do you dislike about Dixa?

This function can sometimes also be a little intrusive as they suddenly pop up Review collected by and hosted on G2.com.

Recommendations to others considering Dixa:

Switch to DIxa! Review collected by and hosted on G2.com.

What problems is Dixa solving and how is that benefiting you?

Better organisation of the workflow Review collected by and hosted on G2.com.

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Response from Trisha Patel of Dixa
Editedit

Hi,

Thanks for your feedback :D

It definitely can be but the good thing is that no customer will be missed or lost.

If you need a hand with anything feel free to reach out to us at any time: https://dixa.com/contact

Thanks again for the review!

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