Dixa Reviews & Product Details - Page 33

Hey There,

If you have some time we’d love to hear how you and your team work and hopefully we’ll be able to take away these frustrations that you’re experiencing.

If you'd like, we can get a call scheduled to go through your work flow. Just send an email to support@dixa.com with your availability and we can take it from there :)

Thanks for taking the time to rate us :) Deleting messages, right now it's not possible, but if you send an email over to support@dixa.com we can work some magic and delete those conversations on your behalf.

With the feedback, have you tried using Nicereply? Here's some more info on this: https://dixa.elevio.help/en/articles/148

If you have some questions about the above just let us know, you can reach us at any time: https://dixa.com/contact

Thanks again!

Hi,

Thanks for your feedback :) Conversations will always be offered if you're online. If you like we can get a call scheduled to better understand your workflow. If you're interested just send us an email over to support@dixa.com and we can get this booked in :)

Hi There,

Thanks for taking the time to rate us, you're right, the threading is super useful!

With regards to search, you can use quotations to narrow down the search as well as use the filters available. For those conversations not found, if you have some time we can have a quick call or screen share session to see why certain conversations aren't being populated. Just send an email over to support@dixa.com with your details and availability and we'll take it from there. Thanks again!

Hi,

We're glad to hear that Dixa can help provide what you need. The log in can be a little irritating, have you tried using the Dixa app? This should keep you logged in for longer: https://dixa.elevio.help/en/articles/94

If you have any questions feel free to reach out to us at any time: https://dixa.com/contact

Hi There

Thanks a lot for taking time to write us a review. Not being able to choose what gets solved is a great way to eliminate cherry picking.

I’m sorry to hear that you’re experiencing issues with the formatting, usually the latest comment will be the most visible without having to scroll or search for it, to view the previous comments you’ll need to scroll. It would be great if we can get you on the phone for a screen share session to see this in action. If you have some time would you be able to send an email over to support@dixa.com with your details along with your availability? I’d also like to get a better understanding of how’d you’d like to see the text being copied.

Thank you again :)

Hi Clément,

What a great review, thank you so much!

If you need anything at all you know where to reach us :)

https://dixa.com/contact

Hi There,

Having poor call quality is never what you want. We'll be more than happy to take a look into whats happening but we'll need a few things from your first:

- Browser/app information

- Twillio network test: https://networktest.twilio.com

- Conversation ID examples

Once you have this, you can send it over to support@dixa.com and we can take it from there :)

Hi There,

We also like that we can have everything in one place, it makes things so much easier and clearer. We also have a great team who are available 24/7 so if you need anything at all please do not hesitate to reach out :) https://dixa.com/contact

Thank you again for the review :)