Video Reviews
Kasper's review of Dixa
Could not be happier to have switched over to Dixa
388 Dixa Reviews
Overall Review Sentiment for Dixa
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Dixa gives the opportunity of handling both emails and phone calls all in the same system. It frees you from the slavery of a normal phone, and gives a great outlook on all correspondance, all in one place! Review collected by and hosted on G2.com.
The fact that it often has to be re-booted, thus losing the list of "things to do" - recent conversations Review collected by and hosted on G2.com.
I am afraid i was not able to find the things i really like so far. Review collected by and hosted on G2.com.
As we have worldwide CS team in the different time zone, all agents can not be online at the same time.
and sometime i need to directly assign a conversation to the colleague who is offline to follow up. but Dixa doesn't accept me to do and if i use the "open follow up" function, a conversation will go to random person in the queue, not the person who would follow up. Review collected by and hosted on G2.com.
Easy to use and transparent. It is easy to find what you are looking for, and easy to do more tasks on the same time. Review collected by and hosted on G2.com.
It is some problems with linked conversation and to find back to cases. Add tag+ is also placed where we dont remember to use it, it should be on the right side beside the phone. Review collected by and hosted on G2.com.
If set up properly, there is no way any of customer requests can be missed or forgotten. Also like their way of setting up and supporting. Although the system is friendly and easy, some may still have some questions on how to make it work your way, and their team helps to tweak it exactly to your needs. Never thought such a simple system can handle such a huge load of tasks and serve all kind of needs. Support and sales become much easier as you do not have to use several different systems or solutions (no tickets or forgotten emails or missed calls), you may have everything in one place. Review collected by and hosted on G2.com.
I would really love having iOS and Android Dixa app so that I can have all my customer service in my pocket anywhere. Review collected by and hosted on G2.com.
I like that it is easy to use, and that you can go through former conversations you have had during the day, if you need them for some reason. Review collected by and hosted on G2.com.
Sometimes the emails comes in doubbled. So there is one email but we receive it two times. Review collected by and hosted on G2.com.
The option to have all channels in one programm and the possibility to create follow ups. Review collected by and hosted on G2.com.
Sometimes its a bit annyoing that the ticket is forced to be rejected or taken. But thats only when you are doing something else and forgott to put the status as 'away' Review collected by and hosted on G2.com.
The colors are pretty. Struggling to identify a feature that is otherwise a positive. Review collected by and hosted on G2.com.
Non-sensical SLA sequence. Cannot sort emails by date received. Email replies do not consistently appear at either beginning or end of message thread. No separate chat window, preventing multi-tasking. Frequently crashes. Cannot keep up with my typing speed; cursor jumps around. Review collected by and hosted on G2.com.
Everything being in one easily accessible place Review collected by and hosted on G2.com.
Sometimes I find the 'compose email' a little frustrating, as I quite often need to copy and paste information from an existing conversation in to a new one Review collected by and hosted on G2.com.
The organisation is flexible and easy to change.
You can customize most of the features. Review collected by and hosted on G2.com.
The interface is open to everyone, not a lot of privacy.
Some minor bugs about the microphone come and go. Review collected by and hosted on G2.com.
