Video Reviews
Kasper's review of Dixa
Could not be happier to have switched over to Dixa
388 Dixa Reviews
Overall Review Sentiment for Dixa
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It is simple and makes it easier and faster to connect with the consumers. Everything works well for me. Whenever we raise a support request they are responsive. Review collected by and hosted on G2.com.
I'm looking forward to when they have more webhook options as we would like to trigger some 3rd party event. However, in reflection we love the tool! Review collected by and hosted on G2.com.
So easy and intuitive to use, easy to set up and understand, and agents get used to it really quickly. Review collected by and hosted on G2.com.
That I didn't find Dixa earlier when looking for a software. Review collected by and hosted on G2.com.
Everything you need is on Dixa. Calling, chating, emailing become easy and faster. Work becomes more efficient with Dixa Review collected by and hosted on G2.com.
Tickets are coming back all the time (purpose of Dixa) but sometimes we would prefer to focus on something else instead of having them coming (small detail) Review collected by and hosted on G2.com.
Easy Way to handle customer service in both, Phone, chat and e-mail in one. Review collected by and hosted on G2.com.
There are many small falts. When copy a text i always drop Down a line, when you wants to put it in the text.
When writing a new e-mail sometimes the text dos not apear unles you push emter severel times. Review collected by and hosted on G2.com.
Dixa provides a platform that eliminates "Cherry picking" and thereby waste time in a Contact Center.
This creates a more efficient workflow and a better culture in our Contact Center. Review collected by and hosted on G2.com.
Dixa is continuously undergoing development, which is not a dislike.
But it is missing a few features that we look forward to see.
One example is - a better overview of the individual performance by our agents. Review collected by and hosted on G2.com.
The automatic feed of emails is good. Nice to have email history on the side. Review collected by and hosted on G2.com.
The 'View message' sign is super annoying because it's always there when you open an email. Of course I'm viewing it when I opened it. Sometimes hard to find email that I just closed, and searching with ticket id is not always straight forward. Review collected by and hosted on G2.com.
The ability to look at and listen to historic calls and to be able to identify the type of call Review collected by and hosted on G2.com.
Not being able to put some one on hold and speak to another person about that call if it doesn't need to be transferred, you just want to speak for advice. Review collected by and hosted on G2.com.
I think that Dixa are very quick to act when we experience problems Review collected by and hosted on G2.com.
Before the chat was not so effective in solving problems or returning with answer, but I haven't had need to contact them lately, so I don't know if it is better now. Review collected by and hosted on G2.com.
