Dixa Reviews & Product Details - Page 29

Hi Carsten,

We have that :) We call them quick responses, these can be used in both email and chat. Here's some more information on this:

https://dixa.elevio.help/en/articles/66

If you need anything else you can contact us on any of these channels: https://dixa.com/contact

We're super happy to hear that things are working out! When transferring a phone call, you have the option to speak to the agent before completing the transfer :) Here's some more info on this: https://dixa.elevio.help/en/articles/126

If you'd like to hear some more on this, you can get in touch with us on any of these channels: https://dixa.com/contact

Thanks again for rating us!

Hi Adam,

Thank you so much for your review! I'm really glad to hear things are going well so far!

Right now we're unable to bulk update conversations but we do have a feature request about this already. I think it would be useful to get a training session set up, from here we can also take a look as to why some conversations aren't being passed to you and generally talk through your workflow. Are you able to send an email over to support@dixa.com with your details and availability? Once we have this we can get some time scheduled in :)

Thank you!

Hi There,

Being able to mutlitasking is a huge win for me too so I’m glad to see it helps you too :)

Notifications - we can also change the sound notifications per each channel notification so it makes its easier to identify when it comes through - you can configure this under settings > profile. Would this help make things easier?

If you’d like to discuss the above or even improvements to the notifications we can definitely do that! Just send over your details and availability to friends@dixa.com and we’ll pick it up :)

Thanks for your feedback, we really appreciate it. The contact card gives you a great overview of conversations where you’re the requester as well as all conversations that have been assigned to yourself. You can also filter these down if need too.

As for data, we’re working super hard on rolling out some shiny new analytics, this should be rolled out soon so keep an eye out for the gift icon in your dixa account for the announcement :)

If you wanted to discuss more about customer information or even analytics you can reach out to us at any time on one of these channels: calendly.com/tpa-2

Thanks again!

Its great to see that you’re enjoying using dixa, but the crashing doesn’t sound so good. Are you using the browser or dixa app? This sounds like something we can easily resolve, you can ping us via one of these channels to get 24/7 support or send us an email with your details and we can schedule some time with yourself:

https://dixa.com/contact

It would also be good to hear some more on the tags and how they’re being used too.

"Just plug in and play!" - That's a great way to put it, it is really easy to set up and I'm glad to see that you felt the same.

When you do explore Dixa some more, feel free to reach our to our team for some assistance or help with the set up :) You can contact us at any time:

https://dixa.com/contact

Thanks again for taking the time to write a review for us :)

Hi There,

What a fantastic review! Thank you so much! We're really pleased to hear how Dixa has helped you and the team.

If you need anything at all, feel free to reach out to us...we're available 24/7

https://dixa.com/contact

Thank you again <3

Hi Pernille,

Thanks for writing us a review :) We're actually working on getting better stats per agents which is super exciting. If you would like early access to this beta just email friends@dixa.com and we can make that happen :D

If you need anything at all, don't hesitate to reach out. We're available 24/7 ;) https://dixa.com/contact

Thanks again!

Hey Nanna,

Thanks so much for your review. If you have some time I would really like to hear more on the features that you're missing, this could also be a great opportunity for us to show you best practices and maybe a few tips with getting things set up.

If you're interested just drop us an email on friends@dixa.com with your name and availability and I'll be more than happy to schedule some time in with you :)

Thanks again!