Dixa Reviews & Product Details - Page 28

Hi There,

Thank you for sharing your feedback with us we really appreciate it! It would be great to hear some more about missing those requests, I would like to hear some more about your workflow too - if you have some time you can forward your details over to friends@dixa.com then I can get in touch with you :)

It’s also super awesome that things are less stressful for you and the team <3

If you need anything else feel free to reach out anytime :)

Hi Victor,

Thanks for your feedback! With the messages, how would you like the notifications to be? We can't change the visual aspects right now, but you can change the sound for each channel too so when a call comes in it'll sound different to when an email comes in. You can configure this under Settings > Profile.

If you need some help getting this set up or some more information on the subject feel free to reach us on any of the below channels: https://dixa.com/contact

Thanks again Victor, we appreciate it :)

Hi Viktoriia,

What a great review thank you! I’m really glad to see how Dixa has helped you. With regards to improving search, we would love to hear some more from you. If you have a moment you can reach us on any of these channels:

https://dixa.com/contact

We can also share some best practices with you too! Thank you again, its really appreciated :)

Hi,

Thanks for sharing your feedback. We like the history too!

As Dixa is a cloud based platform we need to be connected to the internet, but you shouldn't have to log out or disconnect to make a call. As you're experiencing issues with making calls or even with the calls cutting, would you mind forwarding the following information over to support@dixa.com?

- Browser/app version

- Conversation examples

- Agents affected

- Is this happening for a specific phone number?

Once we have this we can hopefully work on a resolution :)

Thanks again!

Hi There,

Thanks so much for your review we really appreciate it. We do have a great team here so if you need anything at all please do not hesitate to reach out :)

Being able to bulk update is currently a limitation, however our team are working super hard to roll out some awesome new features. If theres anything else you’d like to see besides bulk editing tools, definitely share that across with us, we would love to hear your feedback :)

Thank you again!

Hi There,

Thanks for taking the time to review us! If you like the stats we have now, wait till we release the new analytics ;) Keep an eye out on the gift icon within your Dixa account that's where we'll post the announcement :)

With your headset, what version are you using? We advise using Jabra Evovle 75, however if the headset is broken we at Dixa won't be able to troubleshoot that I'm afraid :( This article may help too:

https://dixa.elevio.help/en/articles/150

You're right we can't add an internal note when creating the linked conversation, I'll be more than happy to create an internal request for this but before I do so can you shed some more light as to why you'd need that at the point of creation?

You can email us over your insight or if you'd prefer to have a call scheduled just let us know your details and availability and we can get something set up:support@dixa.com

Thanks again!

Hi Ryan,

Thanks for sharing :) have you tried using the Dixa app? This will keep you signed in for longer compared to the browser version: https://dixa.elevio.help/en/articles/94

As for your Dixa not operating as expected, if you have some time we'd like to hear some more about that, hopefully we can resolve any issues you have been experiencing. If you have time for a quick call would you be able to drop an email with your details and availability over to support@dixa.com?

Thanks Ryan!

Thanks for your feedback :) You can enable/disable sound as well as change the sound notification for each channel, you just need to select Settings > Profile. If you need some help getting this set up feel free to reach out to our support team via chat or drop us an email on support@dixa.com and we can assist further.

Hi There,

Thanks for sharing your feedback, we really appreciate it. I'm pleased to know that you're enjoying the way in which conversations are being offered, it's a great feature.

If you would prefer a face to face, we can try and get that arranged too, it's always awesome meeting customers in person. Would you mind sending your details to friends@dixa.com? We can figure things out from there :)

Thanks again!