Dixa Pros and Cons

estability and fast response from support Review collected by and hosted on G2.com.

No new features months

Bugs are not resolved

Very bad issue tracking system. Review collected by and hosted on G2.com.

It's great to have all channels integrated into one place. My team enjoys being offered conversations rather than picking them manually.

Their chat support is super quick and friendly. Review collected by and hosted on G2.com.

We've only started using Dixa recently but the amount of data you can export is lacking a bit. Not being able to track the First response time on their system is unfortunate as we previously used this as one of our KPIs Review collected by and hosted on G2.com.

One of the easiest tools to use. It helps us reduce missed calls or chats because it has one of the best notification systems. It also has a feature where you can easily track customers' conversation history which is very helpful whenever we send follow-ups. Review collected by and hosted on G2.com.

Customers can have multiple chats open simultaneously, creating duplicate tickets, but everything is great with this tool. Review collected by and hosted on G2.com.

Day to day workflow of Dixa is impeccable. The smoothness! Onboarding someone on DIXA is really quick due to the user friendly design. It's our main working tool and it makes handling the workload very easy. Happy Customers make Happy workers as well ;) Review collected by and hosted on G2.com.

The analytics and data sets are not good for data analysis. You always have to re-edit the data afterwards to get a useful and insightful, output. A lot of analysis are also missing. Would love to see more insights and analytics Review collected by and hosted on G2.com.

Very easy to use, great support and account manager. Review collected by and hosted on G2.com.

Analytics can be overly complex but overall not much Review collected by and hosted on G2.com.

Straight off the bat I loved the Dixa ethos, they weren't 'Sales' driven, they were driven to ensure that you and your team were able to best serve your customer base - they have a great platform that does this so well that they don't need to 'push' the sale, the sale will happen! The onboarding was amazing, great training at every step and the team are quick and responsive to questions. I really love how much the team care. Last but not least, actually using the platform is easy, and there are so many features that we didn't have on our previous platform that means we are better able to serve customers in a much more efficient manner. Review collected by and hosted on G2.com.

The analytics aren't really diverse enough to tell us what we need - this was the one perk of our previous platform. Review collected by and hosted on G2.com.

Translations functionality

Tags

Custom Attributes Review collected by and hosted on G2.com.

Performance of Dixa in general low

Analytics

SSO is not free of charge (this should be standard) Review collected by and hosted on G2.com.

Dixa is amazing compared to other competitors. Not only in terms of pricing but also in terms of support and efficiency. It made the experience enjoyable since Dixa is user-friendly. The integration has been an easy steps. Definetly a good software to use daily. Review collected by and hosted on G2.com.

Still a new company with some features to improve however Dixa is extremely quick in replying to our needs and ready to implement new features. Review collected by and hosted on G2.com.

The QOL features that are intere now with the AI.

Als their CS is quck and helpfull Review collected by and hosted on G2.com.

THere are some bugs at translations like the worng language is used .

ALso when do a spelligscheck the language can change to englisch. Review collected by and hosted on G2.com.

Dixa collects all communication channels and bundles them in the system. This makes it much easier for our customer service agents to work more efficiently and get in touch with our customers more quickly. We assume that our NPS will increase sustainably. Review collected by and hosted on G2.com.

The introduction of Dixa went smoothly. A wider range of system interfaces would be desirable in order to link Dixa with even more relevant third-party systems. Review collected by and hosted on G2.com.