Video Reviews
Kasper's review of Dixa
Could not be happier to have switched over to Dixa
388 Dixa Reviews
Overall Review Sentiment for Dixa
Log in to view review sentiment.
How easy it is to set up and use on a day-to-day basis.
Simplicity is key here and the tool makes it very easy to train new team members. Review collected by and hosted on G2.com.
There are still some limitations around templating and analytics which can slow the team down and make it difficult to monitor performance.
However, we're seeing lots of improvements on these points as Dixa work very collaboratively with their customers. Review collected by and hosted on G2.com.
I like the UI and UX, it is clean, modern and easy to use. Despite, the seemingly "simplistic" look it packs a lot of interesting features for a small online business like ours without breaking the bank on high monthly fees.
On-boarding of new colleagues is a breeze as it takes a maximum of 30min for them to understand the fundamentals of Dixa and start using the platform.
The fact that you can handle your support queries from many different channels in one place makes it so much more time efficient. Via email, online chat, facebook messenger and soon also whatsapp makes this ideal for any modern online business. The software also provides your own business voip / contact center type solution integrated with all this, no need for extra solutions/subscriptions, integrations for this.
We are based in Europe and so is Dixa (currently) which makes it easy for us to get quick replies and answers with no time-zone issues. Is always a worry as a small startup company if support is slow or lacking but with Dixa we have thankfully not encountered this. Review collected by and hosted on G2.com.
looking for more native integrations but they are working on it from what I understand. They keep improving their product which is another positive sign.
We use wordpress/woocommerce as our online shop platform and they currently have a shopify integration but are still developing the woocommerce one. It would be nice to see order details of the client right in Dixa when that person has any queries or complaints on their purchase, without having to toggle between two separate programs.
Also with more CRMs. They have integration with Salesforce for larger organizations and I believe they are planning to integrate with Pipedrive which would be more ideal for smaller organizations like us.
Looking forward to the integrations on the roadmap such as zapier so there is more freedom to integrate certain workflows without hiring techs via API.
Nice to have would be a mobile app. Currently, you can forward calls to a mobile if nobody picks up the line after x amount of time (for example) but it would be nice to make calls with the mobile app for people in the field. Although I am sure that is a niche request. Review collected by and hosted on G2.com.
The tool is very intuitive and easy to use. Once you have understood the interface, it is all very simple to browse and use in order to solve all the customers' problems. Review collected by and hosted on G2.com.
Sometimes it happens that the dashboard values do not correspond to the real values of use and if a contact happens outside the working hours, the waiting time is obviously very high and this negatively increases the avarage handling time and waiting time. Review collected by and hosted on G2.com.
By creating workflows, the distribution of different customer inquiries can be controlled very precisely.
By connecting to the shop system, all information about the customer's order can be read directly when the customer makes contact.
The efficiency in the processing can be increased so immediately clearly. Review collected by and hosted on G2.com.
No real CRM system available. Customers cannot be created in a Customer Card with several phone numbers and emails. Review collected by and hosted on G2.com.
That it's so easy to use, easy access for a manager to Control and change the flows from day to day. It's a great program that satisfies all of our needs. Review collected by and hosted on G2.com.
We still have some small issues since Go-Live but we have a great communication with our contact about theese matters. There is nothing that I actualli dislike about Dixa, I know that the small issues we have is possible to change. Review collected by and hosted on G2.com.
Easy to use, nice interface but the most important - it can have any feature you need. Analytics is stunning, a different type of data can be shown. Good with a big number of agents, the conversation can easily be transferred between agents as well as data. The system can be customized in any way you like. No hardware is needed! All you need to work is a headset, which is very comfortable, and the simultaneous ringing is available that makes the whole work process extremely handy! Review collected by and hosted on G2.com.
When a new update is out some bugs may occur, but the crew usually fix them fast. Review collected by and hosted on G2.com.
Really easy to set up and use - even with the Phone Calls, and number porting from different providers. Dixa Work Flows are an extremely powerful tool to manage incoming messages from the customers. Review collected by and hosted on G2.com.
Can't think of any downsides at the moment - really Dixa was the huge improvement from what we had. Review collected by and hosted on G2.com.
Onboarding was super easy. Our team was up and running within the first hour off going live.
The team loves to work with the tool and we increased our efficiency directly. Review collected by and hosted on G2.com.
Some APIs to tools we use are missing as a standard. The custom cards are a good solution and easy to implement. Review collected by and hosted on G2.com.
Dixa is the new Customer Support tool, really simple to use, and able to create from small to complex routing to manage your communication. Flexible pricing plan, and really easy to use. Customer support is always available via chat/phone/email and you will always have your account manager supporting you and your team. Review collected by and hosted on G2.com.
After 4 months of usage I didn't find yet any dislike point. Review collected by and hosted on G2.com.
That all platforms (phone, mail, chat) is in one website. Review collected by and hosted on G2.com.
The program is confusing, and in order to help a customer through the mail, you have to read the entire correspondence due to that all agents answer all mails and you don't have your own correspondences. Review collected by and hosted on G2.com.
